Sr. Manager - Office Operations

Description

JOB SUMMARY:

The Senior Manager - Office Operations is responsible for assisting the GM and department heads in optimizing the operations of the business units’ service department, construction department, and back-office operations. This role ensures operational efficiency, cost control, workforce management, and customer satisfaction.

RESPONSIBILITIES:

Office Operations Management

• Oversee daily operations of HVAC business units, ensuring efficiency and adherence to company policies.
• Implement and standardize operational processes to improve workflow, productivity and customer satisfaction.
• Manage Office teams to ensure high-quality workmanship and customer satisfaction.
• Monitor and analyze key performance indicators (KPIs), such as job completion rates, technician efficiency, and customer feedback.

Strategy & Process Improvement:

• Identify opportunities to streamline operations, improve response times, and reduce downtime.
• Implement best practices in job scheduling, dispatching, and inventory management to optimize performance. Implement digital transformation initiatives

Financial & Budget Management:

• Assist in managing budgets for operational departments, ensuring profitability and cost efficiency.
• Analyze financial reports, operational expenses to optimize cost control.

Leadership & Workforce Development:

• Supervise, mentor, and develop office leads and staff.
• Recruit, develop training plan , and evaluate office staff; manage performance and support professional development.
• Foster a high-performance culture, encouraging teamwork, and accountability.
• Work with HR to implement workforce planning, hiring, and retention strategies to address labor shortages and skill gaps.

Customer & Vendor Relations:

• Maintain strong relationships with clients and help resolve escalated customer issues.
• Maintain strong relationships with internal and external stakeholders.
• Ensure customer satisfaction by improving service delivery and operational efficiency.

MINIMUM AND/OR PREFERRED QUALIFICATIONS:

EDUCATION :

• Bachelor's degree in A ccounting , Fi nance, B usiness, or a related field required or an equivalent combination of education and experience will be considered.

EXPERIENCE : 5+ Years Experience working in a leadership/supervisory role

CERTIFICATES, LICENSES, REGISTRATIONS :

• None

SKILL REQUIREMENTS :

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
• Strong technical know-how and capacity.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to analyze information and evaluate results to make decisions.
• Project management skills, including ability to develop, organize, and accomplish specific goals and plans.
• Ability to proficiently communicate information and ideas so others will understand.
• Teamwork orientation and ability to guide, direct, and motivate subordinates.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT:

This job operates in both an office and a field environment. Must be able to sit and/or stand for extended periods of time .

REASONABLE ACCOMODATION:

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations .

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice . Employees understand the above job description and agree to comply with and be subject to its conditions. Employee further agrees this job description does not alter his/her at-will employment status. Employees understand the Company reserves the right to delegate, remove, expand or change all responsibilities. Employees acknowledge that he/ she can fulfill the above duties with or without reasonable accommodation. Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer visa sponsorship.

Compensation details: $97,552 - $114,768

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.