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Premier Truck Group

Continuous Improvement Coordinator

Springfield, MO, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Winners Work Here! Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group? Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team? When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including: Employee Discounts Medical, Dental, and Vision Insurance Life Insurance Employee Assistant Programs Paid Holidays and Paid Time Off 401k Plan with Employer Match Training Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Summary: The CIC role is in addition to one’s primary role within the dealership. The focus of this position is working with and through others by building and maintaining relationships across departments. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different people to meet and work with inside the dealership, across PTG’s network and at Daimler Truck North America (DTNA). It’s an exciting role that promotes and contributes to the harmonization of employee experience, customer experience and operational excellence across PTG. This CIC role is a great foray into learning more about our business and industry for future growth opportunities.

CIC Responsibilities:

Promote a culture of Continuous Improvement (CI) throughout your dealership, using the Elite Support Program as your guide. What is Elite Support? Elite Support is an elite network of Daimler Truck dealers who deliver a superior experience, in a consistent manner, at a good value, as validated by the customer.
Subscribe to The Nine Lean Principles when addressing attitudes and operations throughout your dealership:

Take the long view – invest in tomorrow’s profits today.
Go and see.
Imagine you were your customer.
Only empowered people produce powerful performance.
Share openly and borrow proudly.
Choose the process focus.
Learn quickly from triumphs and tragedies.
Respect, support and challenge your partners and suppliers.
Keep it simple!

Meet Elite Support criteria on an ongoing basis, and annually, for certification
Lead and facilitate regular Change Management Team (CMT) meetings (1/month minimum)
Use trained CI skills to find opportunities for improvement
Assist department managers in developing and mapping out processes
Facilitate 5S (Sort, Set in Order, Shine, Standardize and Sustain) projects and perform and ensure regular audits
Set-up and maintain communication boards, for applicable departments, showing CI metrics and KPIs
Submit Continuous Improvement Events via Daimler’s Hub, as required by Criteria
Attend related PTG and Daimler meetings, and events, as required
Set personal goals and dealership CI goals annually
Work with your Regional CI Manager to ensure alignment of your dealership’s activities and PTG’s vision

Qualifications and Skills:

Strong and respected leader
Passion for customer service
Effective and comfortable working with associates across various levels
Excellent communication skills (both written and oral)
Exceptional attention to detail
Possesses effective time management skills due to multi-tasking nature of the role
Highly organized
Goal-oriented
Innovative
Self-starter
Proficient use of relevant computer programs (MS Office, Smartsheet)
1+ years of Dealership experience preferred
Process related training or certifications a plus!

Ready to Join? Apply now to learn more about what Premier Truck Group has to offer!

Premier Truck Group is an equal opportunity employer.

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More about this job

Skills

Process improvement
Customer experience
Change management
Communication skills
Customer service
Attention to detail
Time management
Multitasking
Microsoft Office
Smartsheet

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