Operations and Process Analyst

About the Role

Premier Global Links LLC is seeking a detail-oriented and resourceful Operations and Process Analyst for an innovative, fast-growing technology startup in San Francisco. This role will help scale business operations by building efficient workflows, improving customer onboarding processes, and solving complex operational challenges. The ideal candidate is analytical, creative, technically comfortable, and able to work collaboratively in a fast-paced startup environment.

Key Responsibilities

• Execute operational workflows that directly support revenue growth and business performance.
• Design, manage, and improve end-to-end customer setup and onboarding processes.
• Coordinate with internal teams and external vendors to ensure accurate and efficient execution.
• Identify operational bottlenecks, develop practical solutions, and test process improvements.
• Build and refine repeatable workflows and operational playbooks.
• Collaborate with company leadership, contribute ideas, and support operational scaling.
• Use AI-powered tools to improve productivity and create practical workflow solutions.

Required Qualifications

• 3+ years of experience in operations, business operations, or process improvement, preferably in a startup environment.
• Strong analytical, organizational, and problem-solving skills.
• Exceptional attention to detail and ability to manage multiple priorities.
• Strong technical aptitude; an engineering background is not required.
• Experience with Claude Code, Codex, or similar AI tools, including the ability to create projects using AI-powered tools.
• Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Skills

• Startup operations and workflow management.
• Customer onboarding and process optimization.
• AI automation tools and practical AI applications.
• Experience with Asana or similar project management platforms.
• Ability to test new approaches and adapt quickly in a changing environment.

Compensation and Benefits

• Annual salary: $80,000–$125,000, depending on experience and qualifications.
• Competitive equity package.
• Full-time, on-site position in San Francisco, California.

Work Authorization and Location

• Applicants must be legally authorized to work in the United States without employer-sponsored visa support.
• This position requires on-site work in San Francisco, CA.
• Relocation assistance is not available.

Equal Employment Opportunity

Premier Global Links LLC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and maintaining an inclusive, respectful workplace.