Premier Global Links LLC is seeking an early-career Founding Engineer to join a growing AI technology company focused on healthcare education and simulation. This role is ideal for an autonomous full-stack engineer who enjoys solving customer problems, building product features, and working directly with founders in a fast-paced startup environment.
The ideal candidate will have 0–4 years of full-stack engineering experience, preferably with founding-team or early-stage startup experience, and the ability to work independently without detailed day-to-day direction.
Key Responsibilities
- Own technical customer support across AI avatar simulations, LMS, field experience, and compliance products.
- Diagnose and resolve technical issues reported by professors, students, and university administrators.
- Manage customer communication through email, calls, and other support channels.
- Start with straightforward technical support requests and gradually take ownership of more complex issues.
- Build automations and internal tools to reduce technical support workload and improve operational efficiency.
- Transition into full-stack product development as support processes become more efficient.
- Design, develop, test, and ship product features used by students and faculty.
- Act as a product partner when needed and help translate customer needs into technical solutions.
- Contribute to architecture, engineering practices, and AI-agent-driven workflows.
- Work closely with founders and the engineering team to solve problems and move quickly.
Required Qualifications
- 0–4 years of experience as a Full-Stack Engineer, Forward-Deployed Engineer, or similar role.
- Experience working on a founding team, as a founder, or at an early-stage startup.
- Strong full-stack software development experience.
- Ability to work independently and take ownership of ambiguous technical problems.
- Strong problem-solving and troubleshooting skills.
- Ability to work 5 days per week in person in New York, NY.
- Strong communication skills and comfort working directly with customers.
Preferred Qualifications
- Experience working at a promising early-stage or YC-backed startup.
- Experience in EdTech or working with university environments.
- Experience with AI-powered products or AI-agent workflows.
- Background from a strong technical university.
- Experience building internal tools, automations, or customer-facing software.
- Demonstrated ability to learn quickly and take on increasing technical responsibility.
Work Schedule
On-site: Full-time position based in Midtown Manhattan, New York, NY, with an expectation of working in person 5 days per week.
This role involves close collaboration with founders, customers, and the engineering team in a fast-moving startup environment.
Compensation
$160,000–$200,000 per year.
Additional flexibility may be available for exceptional candidates.
Benefits
- Relocation assistance provided.
- Direct collaboration with company founders.
- Opportunity to take significant ownership at an early-stage AI technology company.
- Opportunity to transition from technical customer support into full-stack product development.
Premier Global Links LLC is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.