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Added 1 min ago
Mechanical Engineer
GPAC
Pine Bluff, AR
Added 3 mins ago
Manufacturing Engineer
GPAC
West Memphis, AR
Added 3 mins ago
GM
Arby's
Knoxville, TN
· Utilize AES Systems to run a great restaurant, especially accurate projections and great schedules
Added 3 mins ago
GM
Arby's
Knoxville, TN
· Utilize AES Systems to run a great restaurant, especially accurate projections and great schedules
Added 3 mins ago
GM
Arby's
Clinton, TN
· Utilize AES Systems to run a great restaurant, especially accurate projections and great schedules
Added 3 mins ago
GM
Arby's
Powell, TN
· Utilize AES Systems to run a great restaurant, especially accurate projections and great schedules
Added 3 mins ago
GM
Arby's
Knoxville, TN
· Utilize AES Systems to run a great restaurant, especially accurate projections and great schedules
Added 3 mins ago
GM
Arby's
Maryville, TN
· Utilize AES Systems to run a great restaurant, especially accurate projections and great schedules
Added 3 mins ago
GM
Arby's
Knoxville, TN
· Utilize AES Systems to run a great restaurant, especially accurate projections and great schedules
Added 3 mins ago
GM
Arby's
Knoxville, TN
· Utilize AES Systems to run a great restaurant, especially accurate projections and great schedules
Added 4 mins ago
Assistant Restaurant Manager
Study Hotels
Philadelphia, PA
Proficiency with restaurant POS systems and basic Microsoft Office applications preferred.
Added 4 mins ago
Deli Clerk
Albertsons Companies
SAN RAMON, CA · San Ramon, CA
Cash Handling: Processing transactions and making accurate change using register systems (varies by location)
Added 5 mins ago
26-27 (2nd-4th grade) Math Elementary School Lead Teacher
Victory College Prep School Academy
Indianapolis, IN
Implement classroom procedures, systems, and routines that provide structure for students and maximize instructional time.
Added 11 mins ago
G
Senior Tax Client Services Specialist
GPAC
Atlanta, GA
- $62,000 to $75,000 USD / year
- Proficiency with tax software and document management systems
Added 11 mins ago
Sr. Manager, Accounting - CAM - CCM
Carlisle
Scottsdale, Arizona, AZ
…deliver roofing, insulation, waterproofing, and architectural systems for commercial and residential projects using a focus on innovation and continuous improvement to solve today’s…
Added 13 mins ago
MS
Cash Office Clerk Part Time
Meijer Stores LP
Evansville, IN
- Part-time
Use Meijer systems to complete transactions efficiently and accurately
Added 14 mins ago
G
Senior Tax Client Services Specialist
GPAC
Union City, GA
- $62,000 to $75,000 USD / year
- Proficiency with tax software and document management systems
Added 15 mins ago
G
Senior Tax Client Services Specialist
GPAC
Suwanee, GA
- $62,000 to $75,000 USD / year
- Proficiency with tax software and document management systems
Added 15 mins ago
G
Senior Tax Client Services Specialist
GPAC
Canton, GA
- $62,000 to $75,000 USD / year
- Proficiency with tax software and document management systems
Added 15 mins ago
G
Senior Tax Client Services Specialist
GPAC
Snellville, GA
- $62,000 to $75,000 USD / year
- Proficiency with tax software and document management systems
Added 15 mins ago
G
Senior Tax Client Services Specialist
GPAC
Lawrenceville, GA
- $62,000 to $75,000 USD / year
- Proficiency with tax software and document management systems
Added 15 mins ago
G
Senior Tax Client Services Specialist
GPAC
Lawrenceville, GA
- $62,000 to $75,000 USD / year
- Proficiency with tax software and document management systems
Added 17 mins ago
L
Part Time Hospital Phlebotomist
Labcorp
Wamego, KS
- Part-time
…patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network,…
Added 17 mins ago
Lead Teacher 0-3 (Iola) Classroom A
SEK-CAP
Iola, KS
Added 17 mins ago
BSA & Regulatory Compliance Analyst I
First Federal Bank
Leawood, KS

Pregis LLC

Customer Success Representative

Grand Rapids, MI, United States

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Job details

Posting language: English
Posted: Nov 1, 2026

Original job description

We're Not Just in the Packaging Business–We're in the "Wow" Business

Pregis is Hiring!

Why Join Pregis?

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

Customer Success Representative Grand Rapids, MI

Position Description Develop/maintain/improve systems and strategies that support our specialty films market.

Job Purpose and Reporting Structure

Under the direction of the VP of Sales Operations, support the goal of Pregis Films and the Pregis Performance Flexibles to grow and support our film partners by meeting and exceeding their requirements and expectations. Additional efforts internally assisting in job planning, inventory management and accuracy of customer data and documentation.

Essential Duties and Responsibilities

Collect voice of customer or understanding customer requirements to seek out available solution and elevate for best solution.
Research, participate in training and gain product knowledge to best serve customers in their requests and growth potential and support Sales Team efforts.
Quickly respond to customer requests, both internal and external.
Route qualified opportunities to the appropriate sales executive and R&D lead for further development and closure.
Listen attentively to customer questions and provide answers that are knowledgeable and insightful to encourage product sell or resolve issues or increase our profitability.
Participate in customer visits at PPF facility to better understand and serve our customers. Participate in weekly/monthly project reviews as offered. Gather information to be prepared for customer expectations and growth and to prevent failure and delays of PPF growth and profitability.
Participate in weekly meetings to evaluate pipeline against customer intel., discuss benchmarks, as well as team goals for the upcoming week.
Process/anticipate demand forecasts from customers. Keep the lines of communication open and encourage exchange of pertinent information.
Participate in escalation process when applicable to assist in best business decision when customer requests or when lead times are compromised.
Look for best practice and continuous improvement by mastering current process. Bring suggestions to leader for evaluation.
Manage inventory by assessing aged inventory. Evaluate orders for any opportunity to prevent or use aged inventory.
Process orders and provide backlog and inventory reporting to customers. Understand customer specs. in order to provide accurate item set up to production.
Participate in scheduling and planning meetings and provide intel. to customers and outside sales. Fully understand Product Wheel.
Understand asset capabilities of PPF and customers in order to suggest SKU consolidation to customers.
Maintain accurate pricing in ERP system or other means necessary for orders and for quoting.
Communicate with logistics all customer delivery requirements.

Qualifications/Experience

Required

Experience in asking probing question to further understand the customer’s needs
Strong interpersonal communication skills including superior listening skills
Outgoing self-starter who can work independently
Ability to think quickly and solve problems

Preferred

Prefer relevant experience in a manufacturing setting; experience with films products is a plus
Experience in customer service, sales, and/or retention
Knowledge of Microsoft Office Suite

Diversity and Inclusion We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements.

Visit us at www.pregis.com for more information about Pregis LLC.

#flex1

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements.

Visit us at www.pregis.com for more information about Pregis LLC.

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