Junior Helpdesk Technician

About Preferred Data Corporation

Preferred Data Corporation provides IT solutions and services to businesses in High Point, NC, and surrounding areas. We are seeking a Junior Helpdesk Technician to join our team and support our technology operations.

The Junior Helpdesk Technician will provide entry-level technical support to users, assisting with software, hardware, and network-related issues. This position is suitable for individuals with a foundational understanding of IT and a commitment to delivering quality support.

Responsibilities

• Provide first-line technical support to users via phone, email, or in-person for software, hardware, and network issues.
• Troubleshoot and resolve common IT problems, such as login issues or software errors, with guidance from senior staff.
• Assist with setting up workstations, installing software, and configuring basic network settings.
• Document support tickets and resolutions accurately in the helpdesk system.
• Collaborate with the IT team on projects to support company technology needs.
• Follow company policies, procedures, and industry standards in all support activities.

Requirements

• Associate’s degree or certification in Information Technology, Computer Science, or a related field (or equivalent experience).
• Basic knowledge of Windows and/or macOS, common software (e.g., Microsoft Office), and basic networking concepts.
• Problem-solving skills and attention to detail.
• Clear written and verbal communication skills for user support.
• Ability to work independently and as part of a team.
• Valid driver’s license and reliable transportation for occasional on-site support.
• CompTIA A+, IT Fundamentals, or similar certifications are preferred but not required.

Benefits

• Competitive salary with opportunities for professional growth.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Training and development opportunities.

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