Customer Service Advisor

Customer Service Advisor

Full Time

Join the Precision Tune Auto Care NC Team!

At Precision Tune Auto Care, you’ll be part of a team committed to integrity, safety, and top-quality customer service. We provide total car care - from oil changes and diagnostics to engine repairs and scheduled maintenance - and we’re passionate about keeping drivers safe on the road. If you’re looking to build your career with a proven, customer-focused brand, we’d love to have you on our team.

Customer Service Advisor – Join Our Team!

Precision Tune Auto Care is seeking a friendly and motivated CSA to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you!

What We Offer:

• Competitive pay
• Medical, Dental, Life and Vision Insurance - coverage begins 90 days after your hire date
• 401k plan available
• Paid Time Off (PTO) to relax and recharge at 6 months
• 5 Paid Holidays
• Closed evenings and Sundays - enjoy time with friends and family

What You’ll Do:

• Greet and engage customers in-store and over the phone.
• Schedule appointments, explain services, and sell parts and automotive services.
• Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections.
• Support shop productivity through work order and register transactions.
• Ensure safety procedures are followed and maintain a clean, organized work area.
• Help resolve customer concerns and provide exceptional service.

What We’re Looking For:

• High School Diploma or GED.
• Valid driver’s license or ID.
• 1+ year of automotive service experience helpful; 1+ year of sales experience preferred.
• 1-2 years strong customer service and communication skills.
• Phone skills
• Computer skills
• Comfortable with basic math and calculating discounts.
• Ability to work days, Sat, some holidays.

Physical Requirements:

• Lift up to 25 lbs, frequent standing, walking, bending, stooping, and some reaching.
• Climb ladders and safely operate a vehicle.

All qualified applicants will receive consideration for employment; Equal Opportunity Employer.