Assistant to General Manager

Assistant to General Manager Precision Garage Door Service of Portland ME Location: Portland, ME | On-site | Pay: $20 per hour Reports to: General Manager About the Role Help keep a busy home service business organized, responsive, and running smoothly. Precision Garage Door Service is hiring a General Manager Assistant to support our General Manager with customer service, office administration, payment records, deliveries, and daily operations. This is a hands-on office and operations role. You will return customer calls, deposit checks, coordinate with vendors and technicians, and follow tasks through to completion. Practical proficiency with generative AI tools such as ChatGPT and Claude is required. What You Will Do Support the General Manager: Organize priorities, coordinate meetings, track action items, and follow up on outstanding tasks. Communicate with customers: Return calls and emails, provide appointment and installation updates, document conversations, and escalate concerns requiring management approval. Coordinate daily operations: Work with customer service representatives, technicians, and installers to address scheduling changes, missing materials, and job updates. Handle payments and records: Prepare and deposit customer checks, maintain accurate deposit records, contact customers about outstanding balances, and provide documentation to accounting. Receive deliveries: Check shipments against orders and packing slips, report shortages or damage, and label and organize materials for the correct jobs. Follow up with vendors: Track orders, backorders, returns, credits, and warranty paperwork until resolved. Keep the office organized: Maintain supplies, electronic files, receipts, invoices, and shared workspaces. Support the team: Assist with onboarding coordination, training schedules, vehicle service appointments, and routine administrative needs. Use AI effectively: Draft communications, summarize notes, organize tasks, and create procedures using ChatGPT, Claude, or similar tools. Verify accuracy and handle confidential information responsibly. Required Qualifications Experience in office administration, customer service, operations coordination, or a related role. Practical experience using ChatGPT, Claude, or similar generative AI tools for business tasks, including writing clear prompts, refining results, and checking accuracy. Strong organization, attention to detail, and dependable follow-through. Professional communication skills and sound judgment with customers, coworkers, and vendors. Confidence using email, spreadsheets, shared documents, and new software. Comfort handling checks, basic financial records, and confidential information. Ability to manage changing priorities in a fast-paced environment. Ability to work on-site at our office in Portland (429 Warren Avenue), complete local business errands, and lift 50 pounds. A valid driver’s license for duties requiring driving. Preferred Qualifications Experience with ServiceTitan or QuickBooks Online. Experience in garage doors, construction, or another home service business. Garage door industry experience is not required; we will train you. Why Join Precision We provide training, systems, and support. You bring ownership, accountability, coachability, and a willingness to improve. Work directly with our General Manager, contribute ideas, and develop the skills to take on greater responsibility. We train weekly, celebrate performance, protect our reputation, and win as a team. Pay and Benefits Pay: $20 per hour. Full health benefits after 60 days Bonuses and incentives Paid time off (PTO) Professional training and development Apply Today If you enjoy taking care of customers, organizing details, using technology, and supporting a team, we would love to hear from you!