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Seasonal Event Technician, Audio Visual -JW Marriott Marquis Miami
Encore Global
Miami, FL
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added just now
Manager, Talent Operations
Talkdesk
Remote, United States
Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and…
Added 1 min ago
Production Supervisor w/Metal Stamping Experience - 1st shift
Lake Air Products
New Hope, MN
The Area Manager is responsible for overseeing all aspects of departmental operations, ensuring the efficient flow of jobs from order release through production and final delivery. This…
Added 1 min ago
Director of Housekeeping
Courtyard by Marriott
Syracuse, NY
· Be a key member of the Leadership team liaising with all department heads across the hotel to include Operations, Sales, Culinary, Engineering, Front Office, etc.
Added 1 min ago
TC
Kitchen Manager
The Cheesecake Factory
Atlanta, GA
- $60,000 to $70,000 USD / year
Lead daily culinary restaurant operations in a high sales, full service environment
Added 1 min ago
TC
Kitchen Manager
The Cheesecake Factory
Atlanta, GA
- $60,000 to $70,000 USD / year
Lead daily culinary restaurant operations in a high sales, full service environment
Added 1 min ago
TC
Kitchen Manager
The Cheesecake Factory
Alpharetta, GA
- $60,000 to $70,000 USD / year
Lead daily culinary restaurant operations in a high sales, full service environment
Added 1 min ago
Front Desk Receptionist
Four Seasons
United States
…part of the Front Office team and reports to the Front Office…
Added 1 min ago
Beverage Manager
Four Seasons
United States
Four Seasons Hotel Westlake Village is seeking an experienced and passionate Beverage Manager to lead the strategic vision and execution of the property's beverage program while serving as…
Added 1 min ago
Conference Services Manager
Four Seasons
United States
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet…
Added 1 min ago
Histo Technologist
Saint Francis Hospital
Evanston, IL
…ensure optimal diagnostic outcomes and efficient laboratory…
Added 2 mins ago
Food Protection/Quality Assurance Manager
Hy-Vee Food Stores
Chariton, IA
The Food Protection/Quality Assurance Manager leads the daily management of the food safety and quality program at the Chariton Distribution Center, which includes an ice manufacturing…
Added 2 mins ago
0039 - Site Supervisor
Fortrex
Oakland, IA
We are seeking a dedicated and experienced Site Supervisor to manage and improve our sanitation operations, ensuring a safe and pristine facility. If you have strong leadership skills and a…
Added 2 mins ago
Senior Electrical Engineer
Crystal Group
Hiawatha, IA
…allocate a significant amount of time responding to the needs of operations, technical services, compliance, and design…
Added 2 mins ago
Manager-Nursing | Exempt | Medical Surgical Unit
Great River Health Systems
West Burlington, IA
The Manager - Nursing oversees the development of staff and systems to effectively operate an acute care inpatient hospital setting. The Nurse Manager plans and implements nursing matrix…
Added 2 mins ago
Clinic Supervisor: Gastroenterology Clinic
Trinity Health
Bettendorf, IA
Ensures charging/reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team and monitoring outcomes.
Added 2 mins ago
Motor Vehicle Operator
Veterans Affairs, Veterans Health Administration
Coralville, IA
Added 2 mins ago
Sexual Assault Nurse Examiner (SANE) Coordinator
Iowa State University
Ames, IA
Example of Duties• Manages a program to ensure that implementation and prescribed activities are carried out in accordance with the objectives of the university.• Plans, monitors, and…
Added 2 mins ago
IT Help Desk Worker
UnityPoint Health
Waterloo, IA
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
Added 2 mins ago
Product Manager - Unsecured Lending Operations
Wells Fargo
WEST DES MOINES, IA
Wells Fargo is seeking a Product Manager - Unsecured Lending Operations
Added 2 mins ago
Food Service Manager
Davenport Community Schools
Davenport, IA
Basic Function:Plans, organizes, and directs the food service program in a high school building cafeteria/kitchen under the direction of the Supervisor of Food Service and Food & Nutrition…
Added 2 mins ago
EC
Plant Finance Manager
Eaton Corporation
Davenport, IA
- $130,000 to $190,000 USD / year
Eaton’s AER MSD Mission System Division is currently seeking a Plant Finance Manager. This role is based in Davenport, IA. Relocation assistance will be provided for candidates within the…
Added 2 mins ago
Strategic Change & Transformation Manager
Deloitte
Des Moines, IA · Davenport, IA
Join Deloitte's Finance Transformation group as a Strategic Change Manager, driving the people and culture side of one of the firm's most significant internal programs. In this role, you…
Added 2 mins ago
Manager, Leadership Excellence
Deloitte
Des Moines, IA · Davenport, IA
As a Manager in the Office of Leadership Excellence, you will manage the day-to-day operations, delivery, and coordination of the technology products, platforms, and tools that support…
Added 2 mins ago
Pharmacy Management Consulting Manager
Accenture
Des Moines, IA
As a Pharmacy Management Consulting Manager, you will lead initiatives that blend managed care pharmacy strategy with pharmacy operations and clinical pharmacy transformation for provider…

Pratt Industries

Customer Support Analyst (CSA)

Macungie, PA, United States

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Job details

Posting language: English

Original job description

The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers’ needs, along with any additional duties as assigned by management.

Strategic purpose of full-time focus on developing, tracking, compiling, analyzing and communicating measurements of business activity that describe customer service and experience. This role will provide the company with a better understanding of the customer as well as opportunities to improve overall customer service. This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all stakeholders.

DUTIES AND RESPONSIBILITIES

Must be able to communicate at a high level to production employees, management and customers
This position must be computer literate.
General office duties, ordering supplies, scanning/faxing, filing, answering phones
Maintain excellent working conditions, a safe work environment, and high morale within the plant.
Keep DC Operations Manager and Production Manager informed regarding problems or situations that may affect the overall production operation of the plant.
Must display emotional control in time sensitive situations and be able to multi-task
Must be able to communicate clearly and effectively
Strong decision making ability, self-motivated and results-oriented.
Ability to work effectively and independently in a multi-task, high-volume environment.
Comply with company policies and procedures.
Experienced in Microsoft Office is required

Position requires Data input to perform the following tasks:

Transfer built orders into Supply Connect program
Print productions orders
Maintain spreadsheets
Maintain and run reports
Print production labels and needed forms
Review and understand backlog
Maintain and Builds shipping load folder which contains: pick slips, labels, draft manifest, PO sheet
Input data into customer sites such as TMS, TMC
Coordinates appointments for shipment pick up
Assists with activities involving customer requirements
Maintain customer files.
Scan and email all BOL to Retail’s Central Receiving Manager

EDUCATION and/or EXPERIENCE

High school diploma or GED
Candidates are PREFERRED who offer the following:
Experience working in a manufacturing environment
Computer data-entry experience
Experience in the corrugated box industry

LANGUAGE SKILLS

Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

TECHNICAL SKILLS

Application knowledge and skill for computer data entry
Application knowledge of products and production processes
Quality standards – knowledge of the DC Quality System along with Customer requirements

PHYSICAL DEMANDS

Employee is regularly required to walk and talk and hear, stand, and sit. Position requires walking on manufacturing floor. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee must be able lift 15 to 45 pounds.

WORK ENVIRONMENT

While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment can be loud. Climate in the plant may be hot, cool, or cold.

Pratt Industries is America's 5th largest paper and packaging company with more than 9,000 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.

Pratt Industries offers competitive compensation plans with full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, paid holidays, and childbearing and parental leave.

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More about this job

Skills

Customer service
Have computer literacy
Decision making
Microsoft Office
TMS
Data entry
Communication skills
Sales
Write routine reports
Production processes
Packaging

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