PRADA Senior Client Advisor 5th Avenue

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Summary/Purpose:

The Prada/Miu Miu Senior Client Advisor guarantees an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador.

The Senior Client Advisor conveys and promotes the Brand philosophy and Values to Clients, guiding them into the world of Prada / Miu Miu Brands. The Senior Client Advisor is a senior sales professional in the luxury goods sector and applies this professionalism in promoting the brand image, in being an authority on product as well as in elevating the client experience and loyalty.

The Senior Client Advisor holds themselves accountable to achieve their individual and team sales targets and is the pace setter for the performance of the selling team, acting as a proactive player and sales driver, in ensuring the best service and responding to the client needs for both in store and on the ecommerce channel.

Duties and Responsibilities:

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with excellent service in accordance with the “client journey ceremony”;
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
• Consistently executes and exceeds KPI goals, ensuring the highest quality of sales and customer service;
• Cultivate and manage a high level of clients including but not limited to PVICs and VICs;
• Demonstrate superior level of excellence in knowledge of the products as well as Prada / Miu Miu history, culture and DNA;
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities;
• Embrace and promote the Omni Channel mindset;
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advice;
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Host and conduct customer appointments either in person or leveraging technology to do virtual meetings;
• Work in synergy with the Back of House, participating in the daily operations of the store and maintaining an organized stock room;
• Act in compliance with Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent exceptional experience, and contribute to a positive working environment, embracing Diversity and Inclusion values.

Qualifications and Skills:

• Strong organizational skills, multi-tasking and prioritizing capabilities.
• Strong knowledge of the Fashion Industry and trends
• Flexibility in schedule and working hours.
• Superior customer service skills.
• Excellent communication and interpersonal skills
• Attention to detail
• Business awareness
• Relationship building and teamwork
• Dependability

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.