The Collision Services Customer Service Representative will help provide comprehensive support for PPG's Collision Services customers, applications and programs. You will emphasize customer advocacy, efficient order management, and Experience interpreting and responding to customer requests with multiple partners, including our teams, external customers, and distribution points. Responsibilities - Manage and process orders for CDN and Strategic Accounts, ensuring efficiency and accuracy across multiple systems. Source orders from appropriate distribution locations based on availability and customer needs. - Be a customer advocate, providing excellent service and ensuring adherence to PPG processes. Handle incoming orders, emails, and phone calls, ensuring responses to customer inquiries. - Communicate with customers, vendors, and our teams to coordinate orders, shipping details, and resolve issues. - Handle returns by verifying purchase history and issuing credits or invoices to customers. - Train and assist customers with navigation and troubleshooting of the Collision Services website and mobile app. Manage registration requests for Collision Services applications. - Create opening order kits, update relevant details in SharePoint, and manage unique customer information within the CRM system. Log incoming and outgoing calls within the CRM system to track customer interactions. - Provide training and mentorship to new team members, ensuring knowledge transfer and support. Facilitate ongoing learning opportunities for team members. Train customers and sales team on Collision Services applications. - Work with internal and external distribution points, sales teams, and customers to facilitate order placement and resolution. Foster a collaborative work environment. - Stay updated on procedures, training, and system upgrades to enhance performance and service delivery. Qualifications - Minimum of 3 years of order management experience in a B2B customer service environment. - Familiarity with Oracle ERP, CRM systems (VantagePoint and ClientLink), and proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). - Experience documenting customer issues in detail and accountability in all tasks, ensuring follow-up on customer issues. - Familiarity with the Automotive Refinish industry is desired to enhance service delivery. Jak pracujemy: W PPG czymy zespoy, aby przyspieszy wspoprac i rozwoj kariery, pracujc stacjonarnie od poniedziaku do czwartku oraz z moliwoci pracy zdalnej w ramach flexible Fridays". Harmonogramy pracy mog si roni w zalenoci od lokalizacji.O nas:PPG: CHRONIMY I UPIKSZAMY WIATDziki przywodztwu w dziedzinie innowacji, zrownowaonego rozwoju i kolorystyki, PPG pomaga klientom z brany przemysowej, transportowej, dobr konsumpcyjnych oraz budowlanej i posprzedaowej udoskonala wicej powierzchni na wicej sposobow ni jakakolwiek inna firma. Aby dowiedzie si wicej, odwied nas na stronie www.ppg.com i led @PPG na X.The PPG Way 2030Jestemy mistrzami w obsudze klientaProaktywni. Odwani. Godni zaufania. Wszystko, co robimy, zaczyna si od naszychklientow. Suchamy, dziaamy szybko i nie przestajemy, dopoki nie rozwiemy ichnajwikszych wyzwa. Kiedy nasi klienci odnosz sukces, wszyscy roniemy.Dziaamy wiadomie i szybkoZwinni. Oparci na danych. Upowanieni do dziaania. Podejmujemy przemylaneryzyko, aby wyprzedza konkurencj. Pracujemy szybko i proaktywnie, wykorzystujcwysokiej jakoci dane do opracowywania rozwiza, ktore tworz warto.Osigamy doskonao operacyjnProduktywni. Wspopracujcy. Odpowiedzialni. Niezalenie od naszej roli identyfikujemyproblemy, bierzemy odpowiedzialno i zawsze dostarczamy rozwizania. Jestemyzarowno proaktywni, jak i reagujcy, aby napdza cige doskonalenie i osiga wyniki.W