Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
C
Sales Manager (Part Time)
Carter's
Mebane, NC
- Part-time
Added just now
C
Sales Manager (Part Time)
Carter's
Virginia Beach, VA
- $15.25 to $19 USD / hour
- Part-time
Added just now
Sales Associate
Carter's
Savannah, GA
Added just now
Assistant Manager
Baskin Robbins
Parma, OH
…the world-class leader you’re meant to be. From leadership development to compassionate giving, we’ll be running beside you every step of the…
Added 1 min ago
RF
Branch Operations Intern
Republic Finance, LLC
Slidell, LA
- $15 USD / hour
Must have the ability to work a minimum of 18-20 hours per week
Added 1 min ago
RF
Branch Operations Intern
Republic Finance, LLC
Beaumont, TX
- $15 USD / hour
Must have the ability to work a minimum of 18-20 hours per week
Added 1 min ago
P
Director, Inside Sales - HUB
Paychex
Irving, TX
- $175,000 to $240,000 USD / year
Accountable to overall performance management and employee development program for Inside Sales.
Added 2 mins ago
AP
Director, Cyber Security Detection Engineering
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
- $169,320 to $253,980 USD / year
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the…
Added 2 mins ago
Manager, Community Relations & Growth Activation
HOPCo
Phoenix, AZ
3-5 years of experience in community relations, healthcare marketing, business development, event management, sales enablement, physician relations, or a related field.
Added 2 mins ago
Salesperson
AFM-37 Anderson Fort Myers AA, LLC
United States
Are you a team player? Looking for a career-defining sales position? Strong work ethic with a positive attitude looking to start a career with exceptional earning potential? If you answered…
Added 3 mins ago
PET Research Scientist
United Imaging Healthcare North America, Inc.
BOSTON, MA
…in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and…
Added 3 mins ago
Store Manager - Kay Jewelers - White Marsh Mall
Sterling Jewelers Inc.
Baltimore, MD
…the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to…
Added 3 mins ago
LT
Pilates Instructor
Life Time
Roseville, CA
- $16.9 USD / hour
Experienced in progressing the Pilates method through program design
Added 3 mins ago
Packaging Design Senior Engineer
TMS Toyota Motor Sales, USA, Inc. Company
Liberty, NC
…design to minimize cost impact of part shape changes, manage the development of Tier 1 packaging from vehicle project inception through launch, and support any design concerns or kaizen…
Added 4 mins ago
UB
Senior Account Setup Coordinator
U.S. Bank National Association
Minneapolis, MN
- $30.29 to $40.38 USD / hour
…documentation by communicating and coordinating efforts with customers, sales staff, relationship managers, operations, bankers and/or legal staff where…
Added 4 mins ago
Client Manager
U.S. Bank National Association
Atlanta, GA
Bank location three (3) or more days per week
Added 4 mins ago
General Manager - Floater
24 Hour Fitness USA, LLC
Lafayette, CO
* CPR/AED certification is required within 30 days of hire
Added 4 mins ago
Director, HPV Global Vaccines, HCP Strategy & Activation
Merck
North Wales, PA · Rahway, NJ
Support expansion of vaccination initiatives in eligible countries, prioritizing new national immunization program introductions and cohort expansions.
Added 5 mins ago
Account Manager, Enterprise Sales
Delta Electronics (Americas) Ltd.
Fremont, CA
3+ years of B2B sales, account management or sales development experience involving data center hardware, components, power supplies, thermal products or closely related equipment.…
Added 5 mins ago
Store Manager in Training
GNC Holdings LLC
Cleveland, OH
GNC's Store Manager in Training (SMIT) position is a development focused role that is crafted to prepare an individual to manage their own store. Under the leadership of a Store Manager or…
Added 5 mins ago
Medical Science Liaison, Neuroimmunology - Great Plains
Janssen Scientific Affairs, LLC Legal Entity
Remote, United States
…the medicines of tomorrow. Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by…
Added 5 mins ago
Director Strategic Accounts (Northwest Region) - Johnson & Johnson MedTech, Circulatory Restoration (Shockwave IVL)
SHOCKWAVE MEDICAL INC. Legal Entity
Remote, United States
The Company maintains a highly competitive sales incentive compensation program. Under current guidelines, this position is eligible for participation in this program in accordance with the…
Added 5 mins ago
Upstream Marketing Manager, Spine
MEDICAL DEVICE BUSINESS SERVICES, INC. Legal Entity
Raynham, MA
…customer, clinical, and market insights into future New Product Development (NPD) opportunities across thoracolumbar, cervical, deformity, and minimally invasive fixation solutions. The…
Added 5 mins ago
Regional Sales Manager - AHH
Ethicon US LLC Legal Entity
Kansas City, KS · MO · KS
Participation in a Sales Leadership Development Program is preferred.
Added 6 mins ago
Territory Manager
Jacent
SAN ANTONIO, TX
The Territory Manager (TM) role consists of an individual who will build client relationships and drive measurable sales results through outstanding program execution and people leadership…

Potter Global Technologies

Customer Service Lead

Roanoke, VA, United States

$23 to $28 USD / hour

Apply on paycomonline.net About employer

Applications open in a new tab.

Job details

Pay: $23 to $28 USD / hour
Experience: 5+ years of experience in customer service or inside sales.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 12, 2026

Original job description

Join Us as a Lead Customer Service Representative at Valcom, a Potter Global Technologies Company

At Valcom, we've spent nearly 50 years helping schools, hospitals, and businesses communicate when it matters most. From our home in Roanoke, Virginia, we design and manufacture paging, intercom, and emergency communication systems, delivered through a trusted network of integrator and distributor partners.

Valcom is part of Potter Global Technologies, a global leader in life safety solutions with more than 125 years of history protecting lives around the world. That means you get the best of both worlds: the close-knit team and hands-on impact of Valcom, backed by the resources and reach of a global life-safety family.

Together, our vision is for our customers to know us as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people who connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation, you'll feel at home here.

As a Lead Customer Service Representative, you will play a key role in delivering exceptional customer experiences while supporting the daily operations and continued success of our Customer Service team. You'll serve as a trusted resource for customers and team members, managing customer relationships, coordinating orders, resolving complex issues, and helping ensure efficient and consistent service delivery. Working closely with the Customer Service Manager, you'll provide guidance and mentorship to fellow representatives, coordinate workflow, and collaborate with teams across the organization to deliver reliable solutions that meet customer needs.

What You’ll Do

Build strong relationships with customers, serving as a trusted resource for product information, order updates, and service needs.
Deliver an exceptional customer experience by managing orders, preparing quotes, and ensuring accurate, timely communication throughout the process.
Take the lead in resolving complex customer concerns, working to find practical solutions that build trust and customer satisfaction.
Partner with Sales, Production, Engineering, Shipping, and Finance to keep orders moving smoothly and customer commitments on track.
Support the Customer Service Manager in coordinating daily activities, balancing priorities, and keeping the team organized and efficient.
Share your knowledge and experience by coaching, mentoring, and supporting fellow Customer Service Representatives.
Look for opportunities to make things better, using customer feedback and service trends to recommend improvements.
Help maintain accurate customer information and documentation while supporting consistent, reliable service.
Pitch in where needed, including providing front-desk coverage and supporting other team priorities.

Qualifications

What You Bring

Experience That Drives Success

An associate degree in Business or a related field.
5+ years of experience in customer service or inside sales.
Previous leadership, coaching, or mentoring experience.
Experience managing multiple customer territories and building strong customer relationships.
Strong experience coordinating customer orders, resolving service issues, and managing competing priorities.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Eagerness to develop in-depth knowledge of company products and systems to provide knowledgeable, effective customer support.
Experience in a manufacturing or technical customer support environment (preferred)
Experience with Sage X3, Salesforce, and/or IntelliChief (preferred).
Experience managing escalated customer concerns professionally (preferred)
Fluency in Spanish or French (preferred)

Key Strengths & Skills

Customer-focused mindset with a passion for building strong relationships and delivering exceptional service.
Strong organizational skills with the ability to balance competing priorities and keep daily operations running smoothly.
Leadership abilities with a talent for coaching, mentoring, and supporting team members.
Excellent communication and collaboration skills across teams and departments.
A proactive approach to identifying challenges, improving processes, and enhancing the customer experience.
Strong attention to detail and commitment to accuracy.
Ability to recognize customer service trends and turn feedback into meaningful improvements.
Strong problem-solving and de-escalation skills, with the confidence to navigate complex customer situations.

Our Culture

We build strong relationships - with teammates, partners, and customers
We take pride in knowing every product we build serves the purpose of protecting lives
We listen actively, coach frequently, and own our results
We foster innovation, value curiosity, and believe that experimentation is part of growth
We create a welcoming and inclusive space where everyone belongs
We take ownership of our work - quality and safety are at the core of what we do

Benefits That Matter

Employee Ownership Program – You’re not just an employee - you’re an owner. We share success together.
Competitive health, dental, and vision plans
401(k) with company match
Generous paid time off and holidays
Continuous learning and development opportunities
Financial Wellness programs including complimentary Certified Financial Planner sessions
Recognition programs that celebrate individual and team wins
A mission-driven team that supports life-saving outcomes, every day

Location

This is a full-time, on-site position at our Valcom manufacturing facility in Roanoke, VA. The regular work schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., 40 hours per week. Occasional schedule adjustments may be necessary to accommodate business needs.

Ready to Apply?

Ready to make a real impact? If you’re driven, curious, and excited to grow with a team that’s changing the world - and where you’re not just an employee but an owner - we want you on board!

Join us, and let’s create safer environments together - making a global difference you’ll be proud to own.

Apply on paycomonline.net About employer

More about this job

Skills

Customer service
Workflow
Customer experience
Communication skills
Sales
Coaching
Documentation
Front Desk
Leadership
Customer relations
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Salesforce
Organizational skills
Collaboration
Attention to detail
Problem solving

Report this job

Work requirements

Jobs in the United States