Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Assistant Girls Basketball Coach
North Bend School District 13
North Bend, OR
1. Has the ability to assist in the organizing and supervision of a total sports program.
Added 1 min ago
L
Customer Service and Order Entry
lhh
Scottsdale, AZ
- $23 to $25 USD / hour
LHH Recruitment is seeking a dependable and customer-focused Customer Service & Order Entry Representative to join a growing construction company in Scottsdale. This role will support daily…
Added 1 min ago
AC
Inside Sales Representative
Aston Carter
Santa Fe Springs, CA
- $30 to $31 USD / hour
Added 5 mins ago
Sales Representative III
RFC LLC - dba Roll Forming Corporation
Shelbyville, KY
Participate in complex annual and program pricing negotiations, contract and commercial-risk discussions, cost-recovery actions, and executive-level customer reviews.
Added 5 mins ago
Customer Service Represenative
Stanley Engineered Fastening LLC
Danbury, CT
This is a hybrid position – 3 days in office/2 days remote
Added 6 mins ago
On Site Property Manager
Resicap Payroll, LLC
Acworth, GA · Calhoun, GA
State of Residence Real Estate License Required · Active State Real Estate License Required for State of Residence
Added 7 mins ago
Security Patrol Officer - Variable Schedule
Union Gospel Mission of Tarrant County
Fort Worth, TX
…entirely by the generosity of the community and offers a residency program for individuals looking to maximize their potential and transition out of homelessness. Through the programs and…
Added 12 mins ago
P
Advanced Specialist, Content Producer
Pearson
Remote, United States
- $75,000 to $95,000 USD / year
…industry-recognized certifications, and serves as a trusted, professional representative of the Content Development department to internal and external…
Added 13 mins ago
Product Owner (Hybrid)
Selective Insurance Company of America
Hartford, CT · Short Hills, NJ · Charlotte, NC
…the Product Owner collaborates with team members, product and program leaders, end users, customers, and other stakeholders in prioritizing and refining content, managing dependencies,…
Added 13 mins ago
Premium Auditor - Remote in the state of Missouri
Selective Insurance Company of America
UNAVAILABLE, MO
Must have valid state-issued driver’s license in good standing
Added 15 mins ago
NB
Assistant Girls Basketball Coach
NORTH BEND SCHOOL DISTRICT 13
North Bend, OR
- $2,121 to $4,242 USD / year
1. Has the ability to assist in the organizing and supervision of a total sports program.
Added 15 mins ago
HA
Quality Inspector III
Howmet Aerospace
Torrance, CA
- $28 to $35 USD / hour
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Added 16 mins ago
Software Engineer II (Onsite)
United States
Qualifications You Must Have: · Must have or be capable of obtaining a US Department of Defense (DoD) security clearance after day 1
Added 16 mins ago
HB
Patient Services Representative I
HealthPoint Brand
Tukwila, WA
- $22.5 to $29.63 USD / hour
Must have’s you’ll need to be successful:
Added 16 mins ago
HB
Patient Services Representative I
HealthPoint Brand
Des Moines, WA · Auburn, WA
- $22.5 to $29.63 USD / hour
Must have’s you’ll need to be successful:
Added 16 mins ago
DC
Sales & Operations Advisor
DriveTime Car Sales, LLC
3717 Lafayette Rd Indianapolis, IN
- $53,000 USD / year
The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may…
Added 16 mins ago
WC
HD Dietetic and Nutrition Specialist I
Williamson County and Cities Health District
Round Rock, TX
- $58,288 USD / year
…referrals for recipients of the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). Works under moderate supervision, with limited latitude for the use of…
Added 17 mins ago
Data Conversion Developer w/Cobol
Fiserv Solutions LLC
Berkeley Heights, NJ
What you must have
Added 17 mins ago
Director Human Resources-Uniontown Hospital
UNTWN Uniontown Hospital
United States
Must possess strong leadership, communication, and team building skills · Must possess excellent verbal and written communication skills
Added 18 mins ago
Senior Manager, Vendor Management
Deluxe Media Inc.
Moosic, PA
Added 18 mins ago
Specialty/Senior Specialty Representative - Bone Health - Cleveland E, OH
Amgen USA Inc.
OH
SPECIALTY REPRESENTATIVE/SENIOR SPECIALTY REPRESENTATIVE
Added 18 mins ago
Specialty Representative/Sr Specialty Representative -Primary Care - Raleigh East, NC
Amgen USA Inc.
NC
SPECIALTY REPRESENTATIVE/SENIOR SPECIALTY REPRESENTATIVE
Added 18 mins ago
Specialty/Senior Specialty Representative - Dermatology - Kansas City N, MO
Amgen USA Inc.
MO
Specialty Representative/Senior Specialty Representative
Added 18 mins ago
Specialty/Senior Specialty Representative - Dermatology - Kansas City S, MO
Amgen USA Inc.
MO
Specialty Representative/Senior Specialty Representative
Added 19 mins ago
CO
Patient Access or Patient Business Services Supervisor
County of Riverside
Moreno Valley, CA
- $39.04 to $44.56 USD / hour

Potter Global Technologies

Customer Service Lead

Roanoke, VA, United States

$23 to $28 USD / hour

Apply on paycomonline.net About employer

Applications open in a new tab.

Job details

Pay: $23 to $28 USD / hour
Experience: 5+ years of experience in customer service or inside sales.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 12, 2026

Original job description

Join Us as a Lead Customer Service Representative at Valcom, a Potter Global Technologies Company

At Valcom, we've spent nearly 50 years helping schools, hospitals, and businesses communicate when it matters most. From our home in Roanoke, Virginia, we design and manufacture paging, intercom, and emergency communication systems, delivered through a trusted network of integrator and distributor partners.

Valcom is part of Potter Global Technologies, a global leader in life safety solutions with more than 125 years of history protecting lives around the world. That means you get the best of both worlds: the close-knit team and hands-on impact of Valcom, backed by the resources and reach of a global life-safety family.

Together, our vision is for our customers to know us as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people who connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation, you'll feel at home here.

As a Lead Customer Service Representative, you will play a key role in delivering exceptional customer experiences while supporting the daily operations and continued success of our Customer Service team. You'll serve as a trusted resource for customers and team members, managing customer relationships, coordinating orders, resolving complex issues, and helping ensure efficient and consistent service delivery. Working closely with the Customer Service Manager, you'll provide guidance and mentorship to fellow representatives, coordinate workflow, and collaborate with teams across the organization to deliver reliable solutions that meet customer needs.

What You’ll Do

Build strong relationships with customers, serving as a trusted resource for product information, order updates, and service needs.
Deliver an exceptional customer experience by managing orders, preparing quotes, and ensuring accurate, timely communication throughout the process.
Take the lead in resolving complex customer concerns, working to find practical solutions that build trust and customer satisfaction.
Partner with Sales, Production, Engineering, Shipping, and Finance to keep orders moving smoothly and customer commitments on track.
Support the Customer Service Manager in coordinating daily activities, balancing priorities, and keeping the team organized and efficient.
Share your knowledge and experience by coaching, mentoring, and supporting fellow Customer Service Representatives.
Look for opportunities to make things better, using customer feedback and service trends to recommend improvements.
Help maintain accurate customer information and documentation while supporting consistent, reliable service.
Pitch in where needed, including providing front-desk coverage and supporting other team priorities.

Qualifications

What You Bring

Experience That Drives Success

An associate degree in Business or a related field.
5+ years of experience in customer service or inside sales.
Previous leadership, coaching, or mentoring experience.
Experience managing multiple customer territories and building strong customer relationships.
Strong experience coordinating customer orders, resolving service issues, and managing competing priorities.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Eagerness to develop in-depth knowledge of company products and systems to provide knowledgeable, effective customer support.
Experience in a manufacturing or technical customer support environment (preferred)
Experience with Sage X3, Salesforce, and/or IntelliChief (preferred).
Experience managing escalated customer concerns professionally (preferred)
Fluency in Spanish or French (preferred)

Key Strengths & Skills

Customer-focused mindset with a passion for building strong relationships and delivering exceptional service.
Strong organizational skills with the ability to balance competing priorities and keep daily operations running smoothly.
Leadership abilities with a talent for coaching, mentoring, and supporting team members.
Excellent communication and collaboration skills across teams and departments.
A proactive approach to identifying challenges, improving processes, and enhancing the customer experience.
Strong attention to detail and commitment to accuracy.
Ability to recognize customer service trends and turn feedback into meaningful improvements.
Strong problem-solving and de-escalation skills, with the confidence to navigate complex customer situations.

Our Culture

We build strong relationships - with teammates, partners, and customers
We take pride in knowing every product we build serves the purpose of protecting lives
We listen actively, coach frequently, and own our results
We foster innovation, value curiosity, and believe that experimentation is part of growth
We create a welcoming and inclusive space where everyone belongs
We take ownership of our work - quality and safety are at the core of what we do

Benefits That Matter

Employee Ownership Program – You’re not just an employee - you’re an owner. We share success together.
Competitive health, dental, and vision plans
401(k) with company match
Generous paid time off and holidays
Continuous learning and development opportunities
Financial Wellness programs including complimentary Certified Financial Planner sessions
Recognition programs that celebrate individual and team wins
A mission-driven team that supports life-saving outcomes, every day

Location

This is a full-time, on-site position at our Valcom manufacturing facility in Roanoke, VA. The regular work schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., 40 hours per week. Occasional schedule adjustments may be necessary to accommodate business needs.

Ready to Apply?

Ready to make a real impact? If you’re driven, curious, and excited to grow with a team that’s changing the world - and where you’re not just an employee but an owner - we want you on board!

Join us, and let’s create safer environments together - making a global difference you’ll be proud to own.

Apply on paycomonline.net About employer

More about this job

Skills

Customer service
Workflow
Customer experience
Communication skills
Sales
Coaching
Documentation
Front Desk
Leadership
Customer relations
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Salesforce
Organizational skills
Collaboration
Attention to detail
Problem solving

Report this job

Work requirements

Jobs in the United States