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Public Realtions Manager- Networking
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San Jose, CA
As a PR Manager for Cisco’s networking portfolio, you will shape the narrative around Cisco’s networking reinvention in the AI era. You’ll operate at the center of our business, translating…
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Business Development Manager, OEMs
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As the Business Development Manager, ISV Partnerships, you will play a pivotal role in building, maintaining, and supporting strategic partner relationships. You will drive GTM/RTM motions…
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Patient Care Manager MSW
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Pasadena, CA
The Patient Care Manager (MSW) will be an integral part of the Medical Care Coordination (MCC) and Patient Support Services (PSS) multidisciplinary team, providing non-medical case…
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Project Manager, Healthcare
Suffolk
Los Angeles, CA
Candidate must possess Suffolk’s Core Values: Passion, Integrity, Hard Work, Professionalism, and Caring
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Physical Therapist Colorado Springs CO
HEALTHCARE RECRUITMENT COUNSELORS
Colorado Springs, CO
- $115,000 USD / year
…including an IT department, marketing team, billing team, case manager team for our personal injury patients, and a call center all to make sure that providers don’t have to do additional…
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Server
Perkins
Owatonna, MN
- $11.41 USD / hour
Must have high level of mobility/flexibility · Must possess a high level of coordination
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Cook
Perkins
Crystal, MN
- $16 to $19 USD / hour
Must have high level of mobility/flexibility · Must possess high level of coordination
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Baker
Perkins
Crystal, MN
- $15 to $18 USD / hour
Must have high level of mobility/flexibility · Must possess high level of coordination
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Licensed Mental Health Professional
Hawaii Behavioral Health
Wailuku, HI · Honolulu, HI · Hilo, HI
Completes other duties as directed by Program Manager and Clinical Director.
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Must have high level of mobility/flexibility · Must possess high level of coordination
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Perkins
Crystal, MN
- $70,000 to $75,000 USD / year
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HEALTH SUPPORT TECHNICIAN - 64086425 1
State of Florida
PORT CHARLOTTE, FL
The Health Support Technician is under the direct supervision of the Public Health Services Manager. This position will assist the Dental Hygienist in the School-Based Dental Sealant…
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Manager of Training
Aersale Inc
Roswell, NM
Must have excellent communication Skills
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GIRLS FLAG FOOTBALL - High School Assistant Coach (10295)
Evergreen Public Schools
Camas, WA
Current Type II driver's license required
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RN - Nursing Admin Supervisor - Mount Carmel East
Mount Carmel Health System
United States
Rotating Shift
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RN - Per Diem - Adult MHU - Samaritan Hospital
Samaritan Hospital
Troy, NY
Rotating Shift · Registered Nurses must possess the ability to assess, plan, direct, intervene and evaluate patient care
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Product Manager, Payments Platform (Chicago or Remote, US)
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Chicago, IL
…ordering, POS, and online ordering. We are looking for a Product Manager to own our payments platform. You will work with a small US-based payments business team and engineering teams in…
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Administrative Assistant to the Vice President for Enrollment and Marketing
Point Loma Nazarene University
San Diego, CA
…our community including staff chapel and a robust wellness…
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Sr. Sales Manager
Jacuzzi Group
Roselle, IL
- From $94,000 USD / year
We are looking for a high-performing Sr. Sales Manager to support our team of Outside Sales Representatives in the Greater Chicago area. We are hoping to find a Sr. Sales Manager who is…
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Hardees Manager - Pelion
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United States
To operate the restaurant in the absence of the Senior/General Manager. Assist in achieving sales growth through maintaining the highest standards of quality, service, and cleanliness with…
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Hardees General Manager - Wilsonville Apex
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Program Manager, Legal Advocacy (Gender Based Violence Specialized Services - GBVSS)
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- $41.5 USD / hour
The Program Manager, GBVSS Legal Advocacy manages legal advocacy services for survivors of gender-based violence across Seattle, King, and Snohomish Counties. This position directly leads…
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Program Manager, Housing Services (Gender Based Violence Specialized Services -GBVSS)
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Sous Chef
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Human Resources Generalist – Night Shift
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Shift Schedule: Monday–Thursday, 6:00 PM–4:30 AM (Night Shift) · A 10% shift differential is provided once transitioned to the assigned Night Shift schedule

Potter Global Technologies

Customer Service Lead

Roanoke, VA, United States

$23 to $28 USD / hour

Apply on paycomonline.net About employer

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Job details

Pay: $23 to $28 USD / hour
Experience: 5+ years of experience in customer service or inside sales.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 12, 2026

Original job description

Join Us as a Lead Customer Service Representative at Valcom, a Potter Global Technologies Company

At Valcom, we've spent nearly 50 years helping schools, hospitals, and businesses communicate when it matters most. From our home in Roanoke, Virginia, we design and manufacture paging, intercom, and emergency communication systems, delivered through a trusted network of integrator and distributor partners.

Valcom is part of Potter Global Technologies, a global leader in life safety solutions with more than 125 years of history protecting lives around the world. That means you get the best of both worlds: the close-knit team and hands-on impact of Valcom, backed by the resources and reach of a global life-safety family.

Together, our vision is for our customers to know us as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people who connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation, you'll feel at home here.

As a Lead Customer Service Representative, you will play a key role in delivering exceptional customer experiences while supporting the daily operations and continued success of our Customer Service team. You'll serve as a trusted resource for customers and team members, managing customer relationships, coordinating orders, resolving complex issues, and helping ensure efficient and consistent service delivery. Working closely with the Customer Service Manager, you'll provide guidance and mentorship to fellow representatives, coordinate workflow, and collaborate with teams across the organization to deliver reliable solutions that meet customer needs.

What You’ll Do

Build strong relationships with customers, serving as a trusted resource for product information, order updates, and service needs.
Deliver an exceptional customer experience by managing orders, preparing quotes, and ensuring accurate, timely communication throughout the process.
Take the lead in resolving complex customer concerns, working to find practical solutions that build trust and customer satisfaction.
Partner with Sales, Production, Engineering, Shipping, and Finance to keep orders moving smoothly and customer commitments on track.
Support the Customer Service Manager in coordinating daily activities, balancing priorities, and keeping the team organized and efficient.
Share your knowledge and experience by coaching, mentoring, and supporting fellow Customer Service Representatives.
Look for opportunities to make things better, using customer feedback and service trends to recommend improvements.
Help maintain accurate customer information and documentation while supporting consistent, reliable service.
Pitch in where needed, including providing front-desk coverage and supporting other team priorities.

Qualifications

What You Bring

Experience That Drives Success

An associate degree in Business or a related field.
5+ years of experience in customer service or inside sales.
Previous leadership, coaching, or mentoring experience.
Experience managing multiple customer territories and building strong customer relationships.
Strong experience coordinating customer orders, resolving service issues, and managing competing priorities.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Eagerness to develop in-depth knowledge of company products and systems to provide knowledgeable, effective customer support.
Experience in a manufacturing or technical customer support environment (preferred)
Experience with Sage X3, Salesforce, and/or IntelliChief (preferred).
Experience managing escalated customer concerns professionally (preferred)
Fluency in Spanish or French (preferred)

Key Strengths & Skills

Customer-focused mindset with a passion for building strong relationships and delivering exceptional service.
Strong organizational skills with the ability to balance competing priorities and keep daily operations running smoothly.
Leadership abilities with a talent for coaching, mentoring, and supporting team members.
Excellent communication and collaboration skills across teams and departments.
A proactive approach to identifying challenges, improving processes, and enhancing the customer experience.
Strong attention to detail and commitment to accuracy.
Ability to recognize customer service trends and turn feedback into meaningful improvements.
Strong problem-solving and de-escalation skills, with the confidence to navigate complex customer situations.

Our Culture

We build strong relationships - with teammates, partners, and customers
We take pride in knowing every product we build serves the purpose of protecting lives
We listen actively, coach frequently, and own our results
We foster innovation, value curiosity, and believe that experimentation is part of growth
We create a welcoming and inclusive space where everyone belongs
We take ownership of our work - quality and safety are at the core of what we do

Benefits That Matter

Employee Ownership Program – You’re not just an employee - you’re an owner. We share success together.
Competitive health, dental, and vision plans
401(k) with company match
Generous paid time off and holidays
Continuous learning and development opportunities
Financial Wellness programs including complimentary Certified Financial Planner sessions
Recognition programs that celebrate individual and team wins
A mission-driven team that supports life-saving outcomes, every day

Location

This is a full-time, on-site position at our Valcom manufacturing facility in Roanoke, VA. The regular work schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., 40 hours per week. Occasional schedule adjustments may be necessary to accommodate business needs.

Ready to Apply?

Ready to make a real impact? If you’re driven, curious, and excited to grow with a team that’s changing the world - and where you’re not just an employee but an owner - we want you on board!

Join us, and let’s create safer environments together - making a global difference you’ll be proud to own.

Apply on paycomonline.net About employer

More about this job

Skills

Customer service
Workflow
Customer experience
Communication skills
Sales
Coaching
Documentation
Front Desk
Leadership
Customer relations
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Salesforce
Organizational skills
Collaboration
Attention to detail
Problem solving

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Work requirements

Jobs in the United States