Jobs in the United States

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Added 6 mins ago
Account Executive II - Biosurgery - Chicago Downtown, IL - Johnson & Johnson MedTech - Surgery
Ethicon US LLC Legal Entity
Chicago, IL
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where…
Added 11 mins ago
HR
Manager of Project Management and Operational Excellence
Health Research Inc.
United States
- $117,252 to $142,646 USD / year
The GMP Engineering and Cell Manufacturing Facility is seeking a Manager of Project Management and Operational Excellence to help build the processes, systems, and management infrastructure…
Added 12 mins ago
SO
Paralegal 1 (PCN031138)
State of Alaska
Kenai, AK · Kodiak Station, AK
- $27.46 to $35.01 USD / hour
Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
Added 12 mins ago
SO
Maintenance Specialist-Electrician-Journey 2/Lead (PCN 250941M)
State of Alaska
Anchorage, AK
- $34.43 USD / hour
With minimal supervision, the candidate will professionally maintain the electrical systems associated with Anchorage International Airport (ANC). Duties encompass a wide range, including…
Added 12 mins ago
SO
Criminal Justice Technician 2 (PCN 20-5671)
State of Alaska
Wasilla, AK
- $27.71 USD / hour
…successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job…
Added 12 mins ago
SO
Project Assistant (PCN 26N24012)
State of Alaska
Anchorage, AK
- $31.82 USD / hour
The Project Assistant position is responsible for coordinating and implementation of ongoing program activities as they relate to hospital communications, program monitoring, policy,…
Added 13 mins ago
Clinical Assistant 2
Southeast Alaska Regional Health Consortium
Juneau, AK · JPL
Demonstrates correct utilization of computer-based health information systems and electronic health record systems. Notify provider or supervisor of any repairs/safety concerns that need…
Added 19 mins ago
J
Sr Manager, Learning & Development
Jobgether
Remote, United States
- $125,000 to $150,000 USD / year
As the Sr. Manager, Learning & Development, you will lead the development and execution of enterprise-wide learning strategies across multiple operational and corporate locations. You will…
Added 19 mins ago
J
Senior Program Manager
Jobgether
Remote, United States
- $80,000 to $100,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Program Manager based in the United States.
Added 20 mins ago
DM
MEP Construction Manager / Site Superintendent - CONTRACT
DAVENPORT MANAGEMENT AND CONSULTING
West Long Branch, NJ
- $105,000 to $150,000 USD / year
Must have the ability to communicate technical material to a non-technical audience
Added 32 mins ago
MS
Clinical Nurse-Med-Surge-Stepdown-10W-Mount Sinai Hospital-Per Diem/Days
Mount Sinai Health System
New York, NY
- $85.94 USD / hour
Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease.
Added 32 mins ago
MS
Clinical Nurse-Med-Surge-Stepdown-10W-Mount Sinai Hospital-Per Diem/Days
Mount Sinai Health System
New York, NY
- $85.94 USD / hour
Educates patients and caregivers while anticipating needs and readiness to learn, about their plan of care, transition of care, promotion of health, and prevention of disease.
Added 34 mins ago
AW
Tow Truck Driver
AAA Washington
Seattle, WA · Renton, WA
- $25.3 to $30.35 USD / hour
Must have mechanical knowledge and the ability to understand and diagnose a variety of automotive systems
Added 36 mins ago
Pharmacy Technician Specialist - Retail
RIH Rhode Island Hospital
United States
Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
Added 36 mins ago
Pharmacy Technician Specialist - Retail
RIH Rhode Island Hospital
United States
Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
Added 38 mins ago
Fabrication Quote Manager
Specialty Distribution Group LLC
Remote, United States
Our Fabrication department creates insulation specifically ordered for any unique situation. As a Materials Manager within our Fabrication department, you will oversee the storage, control…
Added 39 mins ago
Territory Business Manager - Pacific NW
IPG
WA · OR
This person must have the ability to learn and express the value of IPG’s multiple product lines, “THE BUNDLE”
Added 40 mins ago
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Director, CalAIM Programs, Southern California
WEA CA PC
Los Angeles, CA
- $115,000 to $145,000 USD / year
Wellness Equity Alliance is a national multidisciplinary health organization that designs and delivers integrated, community-based care for populations most impacted by health inequities.…
Added 40 mins ago
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Deputy Director, CalAIM Programs, Southern California
WEA CA PC
Los Angeles, CA
- $92,000 to $116,000 USD / year
Wellness Equity Alliance is a national multidisciplinary health organization that designs and delivers integrated, community-based care for populations most impacted by health inequities.…
Added 43 mins ago
Business Operations Manager
Hewlett Packard Enterprise
Chippewa Falls, WI
…coordination and consolidation of domestic and international systems to support shipments); and inventory management (including analysis, optimization and velocity). Partners…
Added 43 mins ago
CX Ops Specialist
Together AI
San Francisco, CA
Work with the Commerce team on product delivery, credit deposits, order fulfillment, and endpoint reservations, using internal systems and command-line tools
Added 44 mins ago
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Cultivation Technician II
Acreage
Egg Harbor Township, NJ
- From $21.68 USD / hour
Serve as a role model for adherence to health, safety, and operational standards, ensuring proper handling of fertigation systems, environmental controls, and water distribution systems.
Added 48 mins ago
Design Project Manager (Architect)
Aviation Enterprise
United States
As a Design Project Manager (Architect), you will manage a wide variety of multi-disciplinary projects to construct landside and airside improvements under the Aviation Enterprise Capital…
Added 50 mins ago
Training Coordinator
Arlington County VA
Arlington, VA
Managing training systems, contracts, and program administration, including the Learning Management System (LMS), training-related inquiries, Statements of Work (SOWs), Requests for…
Added 50 mins ago
Accounting Assistant I (Accounts Payable – CampusShip)
Rutgers University-New Brunswick
NJ
Must have clear written and verbal communication skills and the ability to provide professional, responsive customer service

Potter Global Technologies

Customer Service Lead

Roanoke, VA, United States

$23 to $28 USD / hour

Apply on paycomonline.net About employer

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Job details

Pay: $23 to $28 USD / hour
Experience: 5+ years of experience in customer service or inside sales.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 12, 2026

Original job description

Join Us as a Lead Customer Service Representative at Valcom, a Potter Global Technologies Company

At Valcom, we've spent nearly 50 years helping schools, hospitals, and businesses communicate when it matters most. From our home in Roanoke, Virginia, we design and manufacture paging, intercom, and emergency communication systems, delivered through a trusted network of integrator and distributor partners.

Valcom is part of Potter Global Technologies, a global leader in life safety solutions with more than 125 years of history protecting lives around the world. That means you get the best of both worlds: the close-knit team and hands-on impact of Valcom, backed by the resources and reach of a global life-safety family.

Together, our vision is for our customers to know us as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people who connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation, you'll feel at home here.

As a Lead Customer Service Representative, you will play a key role in delivering exceptional customer experiences while supporting the daily operations and continued success of our Customer Service team. You'll serve as a trusted resource for customers and team members, managing customer relationships, coordinating orders, resolving complex issues, and helping ensure efficient and consistent service delivery. Working closely with the Customer Service Manager, you'll provide guidance and mentorship to fellow representatives, coordinate workflow, and collaborate with teams across the organization to deliver reliable solutions that meet customer needs.

What You’ll Do

Build strong relationships with customers, serving as a trusted resource for product information, order updates, and service needs.
Deliver an exceptional customer experience by managing orders, preparing quotes, and ensuring accurate, timely communication throughout the process.
Take the lead in resolving complex customer concerns, working to find practical solutions that build trust and customer satisfaction.
Partner with Sales, Production, Engineering, Shipping, and Finance to keep orders moving smoothly and customer commitments on track.
Support the Customer Service Manager in coordinating daily activities, balancing priorities, and keeping the team organized and efficient.
Share your knowledge and experience by coaching, mentoring, and supporting fellow Customer Service Representatives.
Look for opportunities to make things better, using customer feedback and service trends to recommend improvements.
Help maintain accurate customer information and documentation while supporting consistent, reliable service.
Pitch in where needed, including providing front-desk coverage and supporting other team priorities.

Qualifications

What You Bring

Experience That Drives Success

An associate degree in Business or a related field.
5+ years of experience in customer service or inside sales.
Previous leadership, coaching, or mentoring experience.
Experience managing multiple customer territories and building strong customer relationships.
Strong experience coordinating customer orders, resolving service issues, and managing competing priorities.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Eagerness to develop in-depth knowledge of company products and systems to provide knowledgeable, effective customer support.
Experience in a manufacturing or technical customer support environment (preferred)
Experience with Sage X3, Salesforce, and/or IntelliChief (preferred).
Experience managing escalated customer concerns professionally (preferred)
Fluency in Spanish or French (preferred)

Key Strengths & Skills

Customer-focused mindset with a passion for building strong relationships and delivering exceptional service.
Strong organizational skills with the ability to balance competing priorities and keep daily operations running smoothly.
Leadership abilities with a talent for coaching, mentoring, and supporting team members.
Excellent communication and collaboration skills across teams and departments.
A proactive approach to identifying challenges, improving processes, and enhancing the customer experience.
Strong attention to detail and commitment to accuracy.
Ability to recognize customer service trends and turn feedback into meaningful improvements.
Strong problem-solving and de-escalation skills, with the confidence to navigate complex customer situations.

Our Culture

We build strong relationships - with teammates, partners, and customers
We take pride in knowing every product we build serves the purpose of protecting lives
We listen actively, coach frequently, and own our results
We foster innovation, value curiosity, and believe that experimentation is part of growth
We create a welcoming and inclusive space where everyone belongs
We take ownership of our work - quality and safety are at the core of what we do

Benefits That Matter

Employee Ownership Program – You’re not just an employee - you’re an owner. We share success together.
Competitive health, dental, and vision plans
401(k) with company match
Generous paid time off and holidays
Continuous learning and development opportunities
Financial Wellness programs including complimentary Certified Financial Planner sessions
Recognition programs that celebrate individual and team wins
A mission-driven team that supports life-saving outcomes, every day

Location

This is a full-time, on-site position at our Valcom manufacturing facility in Roanoke, VA. The regular work schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., 40 hours per week. Occasional schedule adjustments may be necessary to accommodate business needs.

Ready to Apply?

Ready to make a real impact? If you’re driven, curious, and excited to grow with a team that’s changing the world - and where you’re not just an employee but an owner - we want you on board!

Join us, and let’s create safer environments together - making a global difference you’ll be proud to own.

Apply on paycomonline.net About employer

More about this job

Skills

Customer service
Workflow
Customer experience
Communication skills
Sales
Coaching
Documentation
Front Desk
Leadership
Customer relations
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Salesforce
Organizational skills
Collaboration
Attention to detail
Problem solving

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Work requirements

Jobs in the United States