Jobs in the United States

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Added 1 min ago
Manufacturing Launch Manager
GE Aerospace
Batesville, MS
Partner with Finance to monitor project budgets, spending outlook, and cost risks.
Added 1 min ago
Operations Associate II
Royal Bank of Canada
Minneapolis, MN
Previous experience in the securities, banking or finance industry preferred
Added 1 min ago
Analyst, Global Investment Banking, Leveraged Capital Markets
Royal Bank of Canada
New York, NY
BA/BS or equivalent (concentration in Finance or Accounting is a plus) – must have graduated college
Added 3 mins ago
MS
Vice President, Project Controls
MS Services Group, Inc.
United States
- $135,000 to $165,000 USD / year
…Controls to lead Project Controls responsibilities for our Dallas development project. The Project Controls Manager will play a critical leadership role in safeguarding the successful…
Added 3 mins ago
Senior Director, GCS - Rare Endocrinology - Palsonify
Vertex US Distribution
Boston, MA
Partner across Development, Medical, Regulatory, Value & Access, HEOR, Analytics & Market Research, Finance, Manufacturing and Supply Chain, Patient Advocacy, and regional Commercial teams…
Added 3 mins ago
Senior Director, GCS, Rare Endocrinology - CAH
Vertex US Distribution
Boston, MA
Partner across Development, Medical, Regulatory, Value & Access, HEOR, Analytics & Market Research, Finance, Manufacturing and Supply Chain, Patient Advocacy, and regional Commercial teams…
Added 3 mins ago
Director of Customized Training - MnSCU Academic Supervisor 3
Ridgewater College
United States
Yes (current telework model is one day per week on Friday otherwise, an on campus presents is required)
Added 3 mins ago
Financial Analyst - VIRGINIA Construction
General Dynamics Electric Boat
Groton, CT
The Program Finance department serves as a critical business partner by providing analysis, insight, and guidance to enable strategic program decisions and achieving bottom-line results.
Added 4 mins ago
Program Manager
Perikin Enterprises
Tullahoma, TN
Perikin Enterprises is seeking a Program Manager for a position in Tullahoma, TN. The Program Manager is responsible for the overall leadership, performance, and growth of an assigned…
Added 4 mins ago
PC
Full Time Assistant Housekeeping Manager - Marriott Colorado Springs
Pyramid Colorado Management LLC
United States
- Full-time
Added 5 mins ago
Strategic Business Development, Public Sector
Liquid AI
Remote, United States
- Lead commercial negotiations. Structure model licensing, embedded distribution, partner agreements, and scoped development work with Legal and Finance. Align pricing, usage rights, data…
Added 6 mins ago
Home Care Team Manager
BRISTOL AGING AND WELLNESS INC
Fall River, MA
Oversees and coordinates specialized programs including Enhanced Community Options Program Independence Plus, Veterans Independence Plus, and Consumer Directed Care.
Added 6 mins ago
Vice President, Corporate Development
CVS Health
Work at Home, CT · Work At Home, MA · Work At Home, NY
The Vice President of Corporate Development will lead enterprise‑wide merger, acquisition, divestiture, and strategic investment activity for CVS Health, one of the largest, most…
Added 6 mins ago
Executive Director, HCD Finance Technology
CVS Health
Scottsdale, AZ
Health Care Delivery (HCD) is growing, and finance technology is central to that growth. As Executive Director, you will be the senior technology partner to HCD Financial leadership,…
Added 7 mins ago
Sr. Vice President, Marketing & New Product Strategy
ARS Pharmaceuticals Operations, Inc.
Remote, United States
Serves as the lead for integrated new product planning across the company's development assets, with initial focus on the CSU asset and expanding as the portfolio grows. Works in close…
Added 7 mins ago
Contract Management Analyst
Kansas City, MO
…accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career - you’re part of something bigger. Together, we move goods,…
Added 7 mins ago
MFG Sidewall 2
HouseSmart Construction - Clayton
Hackleburg, AL
…causes that are meaningful to them through the Clayton Impact…
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1st Shift Forklift Driver
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Winfield, AL
…causes that are meaningful to them through the Clayton Impact…
Added 7 mins ago
D
Customer Operations Product Management Intern (MBA Student Opportunity)
DIRECTV
Huntsville, AL
- $20 to $28 USD / hour
Eligibility: Must have full U.S
Added 7 mins ago
Senior Assoicate, Program Finance
L3Harris
Huntsville, AL
Bachelor’s Degree and a minimum of 2 years of prior related program finance experience. Graduate Degree or equivalent with 0 to 2 years of prior related program finance experience. In lieu…
Added 8 mins ago
Lead Insurance Product Manager - Part D/PDP
Humana
Montgomery, AL
You’ll bring together Product, Pharmacy, Actuarial, Finance, Regulatory Compliance, Legal, Operations, Marketing, Sales, Digital, member communications and program delivery partners to make…
Added 8 mins ago
Director, Product Management, Select Regional Team
Travelers Insurance Company
Montgomery, AL
What is a Must Have
Added 8 mins ago
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
Meta
Montgomery, AL
Building partnerships with key cross functional partners across Infrastructure, Legal, Policy, Finance, etc. to ensure successful collaboration across initiatives
Added 8 mins ago
Analytics Program Manager
Meta
Montgomery, AL
…limits of distance, and even the rules of physics. Analytics Program Management drives data initiatives to successful delivery. Using clear communication and cross-functional collaboration,…
Added 8 mins ago
AI
Finance & Accounting Program Manager
Applied Intuition
Sunnyvale, CA
- $125,000 to $150,000 USD / year
This is an impactful role within Applied Intuition’s Finance & Accounting Operations team, driving the analysis, design, and continuous improvement of cross-Finance business processes as we…

Potter Global Technologies

Customer Service Lead

Roanoke, VA, United States

$23 to $28 USD / hour

Apply on paycomonline.net About employer

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Job details

Pay: $23 to $28 USD / hour
Experience: 5+ years of experience in customer service or inside sales.
Working hours: 40 hours per week
Posting language: English
Posted: Nov 12, 2026

Original job description

Join Us as a Lead Customer Service Representative at Valcom, a Potter Global Technologies Company

At Valcom, we've spent nearly 50 years helping schools, hospitals, and businesses communicate when it matters most. From our home in Roanoke, Virginia, we design and manufacture paging, intercom, and emergency communication systems, delivered through a trusted network of integrator and distributor partners.

Valcom is part of Potter Global Technologies, a global leader in life safety solutions with more than 125 years of history protecting lives around the world. That means you get the best of both worlds: the close-knit team and hands-on impact of Valcom, backed by the resources and reach of a global life-safety family.

Together, our vision is for our customers to know us as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people who connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation, you'll feel at home here.

As a Lead Customer Service Representative, you will play a key role in delivering exceptional customer experiences while supporting the daily operations and continued success of our Customer Service team. You'll serve as a trusted resource for customers and team members, managing customer relationships, coordinating orders, resolving complex issues, and helping ensure efficient and consistent service delivery. Working closely with the Customer Service Manager, you'll provide guidance and mentorship to fellow representatives, coordinate workflow, and collaborate with teams across the organization to deliver reliable solutions that meet customer needs.

What You’ll Do

Build strong relationships with customers, serving as a trusted resource for product information, order updates, and service needs.
Deliver an exceptional customer experience by managing orders, preparing quotes, and ensuring accurate, timely communication throughout the process.
Take the lead in resolving complex customer concerns, working to find practical solutions that build trust and customer satisfaction.
Partner with Sales, Production, Engineering, Shipping, and Finance to keep orders moving smoothly and customer commitments on track.
Support the Customer Service Manager in coordinating daily activities, balancing priorities, and keeping the team organized and efficient.
Share your knowledge and experience by coaching, mentoring, and supporting fellow Customer Service Representatives.
Look for opportunities to make things better, using customer feedback and service trends to recommend improvements.
Help maintain accurate customer information and documentation while supporting consistent, reliable service.
Pitch in where needed, including providing front-desk coverage and supporting other team priorities.

Qualifications

What You Bring

Experience That Drives Success

An associate degree in Business or a related field.
5+ years of experience in customer service or inside sales.
Previous leadership, coaching, or mentoring experience.
Experience managing multiple customer territories and building strong customer relationships.
Strong experience coordinating customer orders, resolving service issues, and managing competing priorities.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Eagerness to develop in-depth knowledge of company products and systems to provide knowledgeable, effective customer support.
Experience in a manufacturing or technical customer support environment (preferred)
Experience with Sage X3, Salesforce, and/or IntelliChief (preferred).
Experience managing escalated customer concerns professionally (preferred)
Fluency in Spanish or French (preferred)

Key Strengths & Skills

Customer-focused mindset with a passion for building strong relationships and delivering exceptional service.
Strong organizational skills with the ability to balance competing priorities and keep daily operations running smoothly.
Leadership abilities with a talent for coaching, mentoring, and supporting team members.
Excellent communication and collaboration skills across teams and departments.
A proactive approach to identifying challenges, improving processes, and enhancing the customer experience.
Strong attention to detail and commitment to accuracy.
Ability to recognize customer service trends and turn feedback into meaningful improvements.
Strong problem-solving and de-escalation skills, with the confidence to navigate complex customer situations.

Our Culture

We build strong relationships - with teammates, partners, and customers
We take pride in knowing every product we build serves the purpose of protecting lives
We listen actively, coach frequently, and own our results
We foster innovation, value curiosity, and believe that experimentation is part of growth
We create a welcoming and inclusive space where everyone belongs
We take ownership of our work - quality and safety are at the core of what we do

Benefits That Matter

Employee Ownership Program – You’re not just an employee - you’re an owner. We share success together.
Competitive health, dental, and vision plans
401(k) with company match
Generous paid time off and holidays
Continuous learning and development opportunities
Financial Wellness programs including complimentary Certified Financial Planner sessions
Recognition programs that celebrate individual and team wins
A mission-driven team that supports life-saving outcomes, every day

Location

This is a full-time, on-site position at our Valcom manufacturing facility in Roanoke, VA. The regular work schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., 40 hours per week. Occasional schedule adjustments may be necessary to accommodate business needs.

Ready to Apply?

Ready to make a real impact? If you’re driven, curious, and excited to grow with a team that’s changing the world - and where you’re not just an employee but an owner - we want you on board!

Join us, and let’s create safer environments together - making a global difference you’ll be proud to own.

Apply on paycomonline.net About employer

More about this job

Skills

Customer service
Workflow
Customer experience
Communication skills
Sales
Coaching
Documentation
Front Desk
Leadership
Customer relations
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Salesforce
Organizational skills
Collaboration
Attention to detail
Problem solving

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Work requirements

Jobs in the United States