Join Us as an Application Support Specialist at Potter Global Technologies
At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years - and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.
Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.
If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation - you’ll feel at home here.
As an Applications Support Specialist, you will provide technical support for business applications used across office and manufacturing operations, ensuring employees have the tools and access they need to work efficiently. In this role, you will troubleshoot software issues, assist users with application access and functionality, and partner with external support providers to resolve more complex technical challenges. Success in this position requires strong problem-solving abilities, effective communication skills, and a commitment to delivering exceptional customer service and support. Ready to make an impact? Apply now and help support the technology that keeps our business running smoothly.
What You’ll Do
- Provide end-user support for business-critical applications, including Microsoft 365, SolidWorks, customer relationship management (CRM) systems, DocuWare, Epicor, and applications hosted through Internet Information Services (IIS), ensuring a seamless user experience across the organization.
- Research, diagnose, and resolve application-related issues, collaborating with internal IT teams and external support providers to deliver timely and effective solutions.
- Assist users with remote access, application connectivity, and system access challenges to minimize downtime and maximize productivity.
- Support software running on handheld devices, including barcode scanners used within manufacturing environments, to ensure operational continuity.
- Communicate technical concepts, troubleshooting steps, and resolutions in a clear and user-friendly manner to individuals with varying levels of technical expertise.
- Maintain accurate documentation of support requests, troubleshooting activities, resolutions, and recurring issues to enhance support efficiency and strengthen the organization's knowledge base.
- Effectively prioritize support requests and assigned tasks based on business impact, urgency, and established deadlines.
- Proactively keep managers and end users informed of progress, service interruptions, and any issues that may impact timelines or business operations.
- Handle sensitive documents and confidential information with a high level of discretion and in accordance with company policies and compliance requirements.
- Take on additional responsibilities as needed to support team goals and project milestones.
Qualifications
What You Bring
Experience That Drives Success
- Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field, or an equivalent combination of education and relevant work experience.
- Minimum of two years of experience in a corporate help desk, technical support, or application support environment.
- Working knowledge of Microsoft 365 applications, including Word, Excel, PowerPoint, and Outlook.
- Strong troubleshooting and problem-solving skills, with the ability to research application issues, identify root causes, and implement effective solutions.
- Experience supporting enterprise resource planning (ERP) systems, such as Epicor, Sage, or Oracle. (preferred)
- Experience supporting SolidWorks, CRM platforms, DocuWare, or applications hosted through Internet Information Services (IIS). (preferred)
- Familiarity with web technologies, including HTML5, CSS3, Bootstrap, PHP, and JavaScript. (preferred)
- Experience writing, analyzing, or troubleshooting SQL queries. (preferred)
- Microsoft Office certifications in Word, Excel, PowerPoint, or Outlook. (preferred)
- Experience supporting barcode scanners or other handheld devices within a manufacturing environment. (preferred)
Key Strengths & Skills
- Demonstrates integrity, professionalism, and discretion when handling sensitive and confidential information.
- Excellent verbal and written communication skills, with the ability to effectively interact with users and stakeholders across all levels of the organization.
- Strong troubleshooting and problem-solving skills, with the ability to research issues, identify root causes, and implement effective solutions.
- Exceptional customer service skills, maintaining a patient, professional, and user-focused approach when providing support.
- Proven ability to manage multiple projects and competing priorities simultaneously while meeting deadlines in a fast-paced environment.
- Self-motivated with a bias for action, strong sense of urgency, and excellent time management skills.
- Ability to work collaboratively across teams and build positive working relationships with colleagues and stakeholders.
- Strong attention to detail and commitment to accuracy, quality, and continuous improvement.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Our Culture
- We build strong relationships - with teammates, partners, and customers
- We take pride in knowing every product we build serves the purpose of protecting lives
- We listen actively, coach frequently, and own our results
- We foster innovation, value curiosity, and believe that experimentation is part of growth
- We create a welcoming and inclusive space where everyone belongs
- We take ownership of our work - quality and safety are at the core of what we do
Benefits That Matter
- Employee Ownership Program – You’re not just an employee - you’re an owner. We share success together.
- Competitive health, dental, and vision plans
- 401(k) with company match
- Generous paid time off and holidays
- Continuous learning and development opportunities
- Financial Wellness programs including complimentary Certified Financial Planner sessions
- Recognition programs that celebrate individual and team wins
- A mission-driven team that supports life-saving outcomes, every day
Location
This is a full-time position, on-site at our Manufacturing Facility located in Hazelwood, MO.
Ready to Apply?
Ready to make a real impact? If you’re driven, curious, and excited to grow with a team that’s changing the world - and where you’re not just an employee but an owner - we want you on board!
Join us, and let’s create safer environments together - making a global difference you’ll be proud to own.