Branch Supervisor

Position Title: Branch Supervisor Date: Oct 1, 2026 Location: New York, NY, US, 10019 Company: Popular Bank ## Rockefeller NY The Branch Supervisor supports the Branch Manager by overseeing the day-to-day administrative, operational, and sales functions of the retail branch.## In this position, you will:OperationsResponsible for overseeing and coordinating all operations of a branch, including: * Train and manage teams to adhere to operational procedures - i.e., maintaining custody of vaults combinations, official checks, ATM Cards, petty cash; control and prepare bait listing, authorization limits and tellers set-up, suspense and deferred items, write-ups, and charge-offs * Monitor controllable expense accounts (e.g., overtime) * Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Acta as primary escalation point for decisions and issues within branch * Manage resource planning and recruitmentSales Management * Support all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client * Execute/promote a sales and service culture with a sharp focus on providing Populars clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity * Review reporting and provide consistent feedback to all employees on performance against sales targetsBest in Class Customer Experience * Mentor and coach branch staff on Populars key values: professionalism, accountability, customer centricity and security * Promote environment of ongoing customer feedback and continuous improvement * Ensure teams address customer issues and concerns promptlyRisk Management * Be responsible for compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered * Ensure branch staff is educated on banking regulations and adheres to corresponding internal policies and procedures, including BSA / KYC policies & procedures, Consumer Financial Protection Act, Gramm Leach Bliley Act, etc. * Serve as primary liaison with BSA team, proactively identifying unusual activity and leading inquiries and resolution * Promote the branch's active involvement within the community and report all CRA related activities to appropriate unitSupervisory Responsibilities * Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems## To be considered, you will need: * Bachelor's degree from accredited college or university and/or two or more years of experience in Retail Branch operations, business development, sales, and managing employees, or equivalent related experience and training * NMLS registration; Safe Act compliant#LI-Onsite## Base Salary & BenefitsOur base salary for this position located in New York City generally ranges between $36.00 and $39.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.Our hybrid work model benefit ap