ServiceNow Architect – ITOM

Role: ServiceNow Architect – ITOM Total Experience: 8+ Years Location: Offshore Work Mode: Offshore Shift: 9:30 AM – 6:30 PM IST Certification: Not Mandatory

Overview

The ServiceNow ITOM Architect will design, architect, and deliver scalable ITOM solutions on the ServiceNow platform, ensuring performance, governance, and integration across enterprise systems.

Key Responsibilities

• Architect and lead end-to-end implementation of ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB
• Define ITOM architecture, CMDB governance, and data models
• Design and develop custom ServiceNow applications using Scoped Applications, Flow Designer, UI Builder, and IntegrationHub
• Lead integrations with external systems using REST/SOAP APIs, MID Servers, and monitoring tools
• Ensure platform scalability, performance optimization, security, and compliance
• Provide technical leadership, architecture reviews, and guidance to development teams
• Translate business and operational requirements into technical solutions
• Support presales activities including solution design, estimations, and technical workshops

Required Skills & Experience

• 8+ years of IT experience with strong ServiceNow expertise
• Hands-on experience in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB)
• Strong JavaScript scripting skills (Glide API, Script Includes, Business Rules, Client Scripts)
• Experience with IntegrationHub, Flow Designer, and enterprise integrations
• Solid understanding of IT infrastructure, cloud platforms, and monitoring tools