Field Technician

Job Description

Responsibilities

• Provide on-site, client-facing technical support, including installation, service, and repair of systems

• Perform quality checks to verify operational status of equipment prior to deployment

• Troubleshoot and resolve hardware installation, repair, upgrade, and maintenance issues

• Escalate and coordinate issues with appropriate personnel or service teams for follow-up, testing, and advanced troubleshooting

Basic Qualifications

• 1+ year of field support experience

• Experience with hardware and software installation, support, and troubleshooting

• Proficiency with Windows 10

• Experience with Microsoft Office and Office 365 (O365)

• Experience configuring new PCs and notebooks using SCCM imaging

• Ticket management system experience

• Familiarity with iOS devices

• Ability to lift and carry up to 40 lbs

Work Environment

• Office environment