Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Case Manager, Assertive Community Treatment (ACT) - Wayne County
CNS Healthcare
Detroit, MI
…our communities. The Assertive Community Treatment (ACT) Case Manager serves as a member of a community-based mental health team that provides services for individuals experiencing serious…
Added 1 min ago
Shop Mechanic - Primoris Fleet - Gonzales, LA
James Construction Group, LLC
PTD Gonzales, LA
…firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of…
Added 1 min ago
Assistant Construction Manager - Global Facilities
Burns & McDonnell
Wallingford, CT · Newton, MA · Conshohocken, PA · Morristown, NJ
The Assistant Construction Manager will support the Construction Project Manager, Project Manager, Site Manager, and/or the Engineer Procure Construct (EPC) Project Manager with day to day…
Added 2 mins ago
J
Senior Manager, Grant Management & Revenue Operations
Remote, United States
- $70,000 to $80,000 USD / year
Working across Development, Corporate Programs, Finance, program and delivery teams, and relationship managers, the Senior Manager proactively connects contributors, monitors commitments…
Added 2 mins ago
CO
Utility Customer Service Representative
City of Concord (NH)
Concord, NH
- $23.14 to $26.78 USD / hour
Provides support to the Utility Billing Program Manager and Administration Division Manager in preparing for Utility Policy and Appeals Board meetings, which may include researching…
Added 2 mins ago
Engineering Excellence Manager
Trachte LLC
Madison, WI
Experience in ETO engineering operations, process improvement, or technical program leadership.
Added 2 mins ago
Project Manager
Atkinson Industries LLC
Pittsburg, KS
As a Project Manager at nVent Management Company, you will play a pivotal role in ensuring that our projects are accomplished flawlessly and on schedule. You can expect to:
Added 2 mins ago
TRANSPORTATION OFFICER
The GEO Group
Folkston, GA
High school diploma or equivalent certification required
Added 2 mins ago
Sr. Case Manager Immigration Bilingual Spanish
The GEO Group
San Diego, CA
Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits · Must live in the US 3 of the last 5 years (military and study abroad included)
Added 2 mins ago
CASE MANAGER I
The GEO Group
Houston, TX
The Case Manager provides support and structure to participants in developing program plans. Controls and secures facility and residents and operates within legal constraints and contract…
Added 3 mins ago
Manager, Software Engineering
Natera
Remote, United States
POSITION TITLE: Manager, Software Engineering
Added 3 mins ago
JS
EverPro - Lifecycle Marketing Manager (Remote, US)
Joist Software Inc.
Remote, United States
- $70,000 to $80,000 USD / year
…industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at…
Added 4 mins ago
Senior Manager, Software Development
CVS Health
Remote, United States
Lead the MinuteClinic Product Engineering team in building software that helps people access care at CVS MinuteClinic, part of a household name in U.S. healthcare. Your team’s work shapes…
Added 4 mins ago
TI
HR Co-Op
Tenneco Inc.
Glasgow, KY
- $7.25 USD / hour
Participates in maintaining and monitoring the Affirmative Action Program, as well as assisting the HR Manager in meeting all EEO Requirements
Added 4 mins ago
BH
Pharmacy Buyer
Baptist Health
Richmond, KY
- $7.25 USD / hour
3 years of experience required
Added 4 mins ago
Production Supervisor (Night Shift)
Graham Packaging Company
Bowling Green, KY
This opening will support night shift operations, 7pm-7am on a 2/2/3 schedule
Added 4 mins ago
T
Tax Manager
TEKsystems
Lexington, KY
- $80,000 to $100,000 USD / year
We are seeking an experienced Tax Manager to lead all aspects of corporate tax compliance, reporting, planning, and audit activities. This highly visible role partners with Accounting,…
Added 4 mins ago
Project Manager (AV)
Creative Realities
Louisville, KY
We are looking for an A/V Project Manager who has experience in the A/V installation, Digital Signage, or construction industries who can manage multiple digital solution installations for…
Added 4 mins ago
Tax Analyst
Apex Systems, Inc
Louisville, KY
…projects. This position reports directly to the Indirect Tax Manager, offering a collaborative environment to develop accounting and compliance…
Added 4 mins ago
MH
Care Manager (BH Licensed)
Molina Healthcare
Louisville, KY · KY
- $25.08 to $51.49 USD / hour
Microsoft Office suite/applicable software program(s) proficiency.
Added 5 mins ago
AE
Maintenance Manager
Apogee Enterprises Inc
Louisville, KY
- $7.25 USD / hour
Primary responsibility is to function as a Maintenance Manager, with overall responsibility for the site maintenance/facilities team, program, & systems. The Maintenance Supervisor,…
Added 6 mins ago
Technical Program Manager, Life Sciences Research (Genetic Medicine)
Anthropic
Boston, MA · San Francisco, CA · New York City, NY · Seattle, WA
We’re hiring a Technical Program Manager to bring structure and momentum to this work. You’ll coordinate across programs that support the development of individualized genetic medicines,…
Added 6 mins ago
Lead Maintenance Technician - Olympus Auburn Lakes
Olympus Property
Spring, TX
Work closely with the office staff and property Business Manager to ensure show-units and vacant move-in ready units are complete
Added 6 mins ago
BH Care Manager - LP (Buncombe County, NC)
Partners Behavioral Health Management
Asheville, NC
LOCATION: Remote – must live in or near Buncombe County, North Carolina
Added 7 mins ago
TC
Mental Health Clinical Supervisor - Acute Inpatient Psychiatry
The Children's Hospital of Philadelphia
United States
- $83,700 to $106,700 USD / year
…new policies and procedures as needed in collaboration with Manager, Directors, MHTs and other Departments as…

PointClickCare

US - Sr Solutions Analyst (EHR Support)

Remote, United States

$60,000 to $70,000 USD / year

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $70,000 USD / year
Experience: 2-3 years working experience in a Customer Support, Help Desk Support, or Technical Customer Service role
Posting language: English
Posted: Oct 26, 2026

Original job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare - so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary:

We are looking for a seasoned Sr. Solutions Analyst who has worked with SaaS software. Your focus is on providing an exceptional customer experience while handling complex technical queries and complaints for our cloud-based healthcare solutions.

We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels.

To do well in this role you need to be able to remain calm while trouble-shooting complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is crucial to your success.

Reporting to the Manager, Customer Support

Key Responsibilities:

Provide timely and world class customer support to users via multiple channels
Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
Take ownership and follow up on open cases which are unresolved
Build strong client relationships by following up with customers in a timely manner
Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions
Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system
Support the department’s goals, objectives, and deliverables
Assist in selecting, training, and evaluating team staff
Drive training, technical knowledge, and KCS adoption for the team and organization
Enable others to exceed established service delivery guidelines and key performance indicators

Your Key Strengths:

LTHC Industry and PCC Platform Experience (Preferred not required)
2-3 years working experience in a Customer Support, Help Desk Support, or Technical Customer Service role
Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members Ability to handle clients professionally and with a high level of confidence during all interactions
Must excel in a fast-paced environment where critical thinking and time management skills are required for success
Sound understanding of API and service technologies and functions
Take initiatives and help establish a positive team environment built on mutual trust and respect
Participate in the development and improvement of operational tools and processes
Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning
Innovative thinker who is positive, proactive, takes accountability and readily embraces change
Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals
Ability to establish and maintain effective working relationships with internal and external stakeholders
Degree, or Post-Secondary Education in HealthCare, Business Administrations, Information Technology (Preferred not required)

#Remote #US #MG-LI1

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Apply on jobs.lever.co About employer

Report this job

Work requirements

Jobs in the United States