Jobs in the United States

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Cloud Software Support Specialist
City of Johnson City
Johnson City, TN
- From $48,401.6 USD / year
The City of Johnson City is accepting internal, online applications for a Cloud Software Support Specialist in the Information Technology department. This position provides technical and…
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Data Engineering Manager
Tovala
Chicago, IL
- $165,000 to $185,000 USD / year
At Tovala, the Data Engineering Manager leads the Data Engineering team and owns the pipelines, platform, and data applications that every data consumer at the company depends on. They…
Added 1 min ago
Software Engineer II - Application Development and Support
Frost Bank
San Antonio, TX
As a Software Engineer II – Application Development and Support at Frost, you are our code guru, not only configuring the systems but understanding the why’s behind them. Our software…
Added 2 mins ago
Teacher Assistant - Graden Elementary School
Park Hill School District
Kansas City, MO
…operating standard office equipment including using pertinent software applications; and preparing and maintaining accurate…
Added 2 mins ago
CORE SYSTEMS ADMINISTRATOR
COASTLIFE CREDIT UNION
Corpus Christi, TX
required knowledge: Knowledge of software applications. (Word, Excel, Access, MS Exchange, Outlook,)
Added 2 mins ago
Junior Oracle Database Administrator (BES)
Le Fant LLC
Remote, United States
Must reside in the Continental United States and have maintained a permanent residence in the US for at least the last 3 consecutive years (36 months)
Added 2 mins ago
Application Support Analyst (BES)
Le Fant LLC
Remote, United States
Must reside in the Continental United States and have maintained a permanent residence in the US for at least the last 3 consecutive years (36 months)
Added 2 mins ago
LF
Database Technician (BES)
Le Fant LLC
Remote, United States
- $15 to $17 USD / hour
Must reside in the Continental United States and have maintained a permanent residence in the US for at least the last 3 consecutive years (36 months)
Added 2 mins ago
Web Support Specialist I-III
Angelo State University
TX
…user experience (UX) development for ASU websites, web-based applications, and mobile apps, and administers content management…
Added 2 mins ago
Systems Support Specialist I-III/Engineer I
Angelo State University
TX
…supporting desktop and mobile computing devices, networked applications, smart classrooms, conference room technologies, and access control systems. The position also provides leadership,…
Added 3 mins ago
Process Engineer
Novolex
Grottoes, VA
Must have working knowledge of PLC’s, automation, and high speed manufacturing equipment
Added 3 mins ago
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Accounts Receivable Manager
Robert Half
Herndon, VA
- $34 to $37 USD / hour
A software development company is seeking an experienced Accounts Receivable Manager to join their team. This opportunity is based in Herndon, Virginia, and is ideal for someone who can…
Added 3 mins ago
Project Manager
our team
Mason, OH
…manufacturer of industrial fans and blowers for OEMs and industrial applications With its high attention to detail for products that are durable, energy efficient, and unparalleled in…
Added 3 mins ago
Technical Services Technician
our team
PA
CUES is part of the SPX Detection and Measurement platform. It is the world’s leading developer of water, wastewater, and storm water inspection equipment. With CCTV cameras, pre-built…
Added 4 mins ago
Planner II
Pats Aircraft LLC
Georgetown, DE
Effective computer skills; Microsoft Office software and other company and discipline specific software applications.
Added 4 mins ago
GRIEVANCE COORDINATOR
The GEO Group
Laredo, TX
High school diploma or equivalent certification required
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Leasing Consultant - Affinity at Monterrey Village
Axis Residential
San Antonio, TX
Use the on-site property management software applications to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical…
Added 4 mins ago
Enrollment Specialist
Virginia Community Colleges
VA
Experience with computer software applications such as Microsoft Office.
Added 4 mins ago
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Special Projects & Inter-Agency Executive Director (DoIT #2834)
State of New Mexico
NM
- $61.27 to $98.03 USD / hour
…agencies and entities. Some include: Migrating Enterprise-wide applications to State Agencies & entities, Data engineers (responsible for productivity/collaboration, OneDrive, SharePoint,…
Added 5 mins ago
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EverPro - Lifecycle Marketing Manager (Remote, US)
Joist Software Inc.
Remote, United States
- $70,000 to $80,000 USD / year
…operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.…
Added 5 mins ago
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AI Frameworks Engineer
Intel Corporation
CA · OR
- $133,410 to $240,710 USD / year
You must possess the below minimum qualifications to be initially considered for this position
Added 5 mins ago
Senior Manager, Software Development
CVS Health
Remote, United States
Lead the MinuteClinic Product Engineering team in building software that helps people access care at CVS MinuteClinic, part of a household name in U.S. healthcare. Your team’s work shapes…
Added 5 mins ago
Senior Bridge Design Engineer
Michael Baker International
Waltham, MA · Boston, MA
Proficiency in MicroStation, AutoCAD, and structural design software.
Added 5 mins ago
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Document Processing Specialist
Conduent
Lexington, KY
- $16 USD / hour
Operates high-volume scanning equipment and imaging software in accordance with established procedures.
Added 5 mins ago
REMOTE AI Architect
Insight Global
Lexington, KY
…Digital Worker platform that uses AI agents throughout the software development lifecycle. This individual will transform approved architecture and build plans into a secure, scalable, and…

PointClickCare

US - Sr Solutions Analyst (EHR Support)

Remote, United States

$60,000 to $70,000 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $60,000 to $70,000 USD / year
Experience: 2-3 years working experience in a Customer Support, Help Desk Support, or Technical Customer Service role
Posting language: English
Posted: Oct 26, 2026

Original job description

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare - so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Job Summary:

We are looking for a seasoned Sr. Solutions Analyst who has worked with SaaS software. Your focus is on providing an exceptional customer experience while handling complex technical queries and complaints for our cloud-based healthcare solutions.

We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels.

To do well in this role you need to be able to remain calm while trouble-shooting complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is crucial to your success.

Reporting to the Manager, Customer Support

Key Responsibilities:

Provide timely and world class customer support to users via multiple channels
Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
Take ownership and follow up on open cases which are unresolved
Build strong client relationships by following up with customers in a timely manner
Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions
Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system
Support the department’s goals, objectives, and deliverables
Assist in selecting, training, and evaluating team staff
Drive training, technical knowledge, and KCS adoption for the team and organization
Enable others to exceed established service delivery guidelines and key performance indicators

Your Key Strengths:

LTHC Industry and PCC Platform Experience (Preferred not required)
2-3 years working experience in a Customer Support, Help Desk Support, or Technical Customer Service role
Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members Ability to handle clients professionally and with a high level of confidence during all interactions
Must excel in a fast-paced environment where critical thinking and time management skills are required for success
Sound understanding of API and service technologies and functions
Take initiatives and help establish a positive team environment built on mutual trust and respect
Participate in the development and improvement of operational tools and processes
Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning
Innovative thinker who is positive, proactive, takes accountability and readily embraces change
Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals
Ability to establish and maintain effective working relationships with internal and external stakeholders
Degree, or Post-Secondary Education in HealthCare, Business Administrations, Information Technology (Preferred not required)

#Remote #US #MG-LI1

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

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Jobs in the United States