Jobs in the United States

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Store Manager
Goodwill Industries of New Mexico
Albuquerque, NM
…New Mexico looking for someone just like you for Retail Store Manager to help support our mission, which is providing skills training, job placement, and social services to New Mexicans.…
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ODR Case Manager, Vanowen
The People Concern
Los Angeles, CA
In partnership with the Department of Health (DHS) and the Office of Diversion and Re-entry (ODR) Team the ODR Case Manager will work with clients recently released from jail, who are…
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ECM Lead Care Manager
Whole Person Care Clinic
Santa Ana, CA
…medical, behavioral health, and social needs. The ECM Lead Care Manager will provide direct care management while guiding day-to-day care coordination activities, supporting Lead Care…
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ECM Lead Care Manager
Whole Person Care Clinic
Heber, CA
…medical, behavioral health, and social needs. The ECM Lead Care Manager will provide direct care management while guiding day-to-day care coordination activities, supporting Lead Care…
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Fleet Driver III AH
Animal Health International, Inc.
Visalia, CA
Must have a valid driver’s license
Added 1 min ago
Project Manager (Biomedical) - Exton, PA
dsm-firmenich
Exton
The Project Manager is responsible for leading customer-sponsored manufacturing programs from opportunity assessment and contract handoff through technology transfer, process development,…
Added 1 min ago
Project Manager, Principal Associate (Social innovation - Mobility Forward Focus)
Capital One
Plano, TX
As a Project Manager, Principal Associate, you will sit at the intersection of Product Management, Project Execution, and Event Leadership. You will be responsible for translating community…
Added 1 min ago
System Director of Technology Operations and Governance
Southeast Alaska Regional Health Consortium
Renton, WA · JPL
Added 1 min ago
Principal Technical program Manager, WorkSpaces Applications
Amazon Development Center U.S., Inc.
Seattle, WA
We are looking for a Principal Technical Program Manager to evolve our virtualization business. You will envision, own and deliver a portfolio of programs that scale WorkSpaces to become…
Added 2 mins ago
Service Technician
Royal Cup, Inc.
Fort Myers, FL
Valid driver’s license required
Added 2 mins ago
Trainee Sales Consultant Premier Div.- Springfield, MO
Southern Glazer's Wine and Spirits
Springfield, MO
…a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and…
Added 2 mins ago
Registered Nurse Case Manager
Actalent
Moorpark, CA
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 2 mins ago
A
Project Manager
Actalent
Aurora, CO
- $48 to $65 USD / hour
Primarily office-based with a hybrid schedule, including 1 remote day per week
Added 2 mins ago
Manager, Risk Management Casualty and Property Insurance (Internal Compliance)
Miami-Dade County
FL
Miami-Dade County is seeking a Casualty & Property Insurance Manager in the Risk Management Division of the Internal Compliance Department. This position supervises professional and…
Added 2 mins ago
Accountant 3 - Comptroller Finance Operations (Clerk of the Court and Comptroller)
Miami-Dade County
FL
…results, adherence to professional accounting standards and program effectiveness. Completed work is also subject to periodic internal and external…
Added 2 mins ago
Personal Banker - Pardo
PNC Bank NA
GA
…encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this…
Added 2 mins ago
Relationship Manager III - C&IB
PNC Bank NA
GA
…to contribute to the company’s success. As a(n) Relationship Manager III - C&IB within PNC's Commercial Banking organization, you will be based in Atlanta,…
Added 2 mins ago
Field Examiner - Business Credit
PNC Bank NA
GA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 2 mins ago
Senior Relationship Strategist - PNC Private Bank
PNC Bank NA
GA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 2 mins ago
Employee Relationship Manager - Financial Wellness Solutions
PNC Bank NA
GA
…contribute to the company’s success. As an Employee Relationship Manager within PNC's Financial Wellness Solutions organization, you will be based in Atlanta,…
Added 2 mins ago
Relationship Banker Business Specialist - Buckhead
PNC Bank NA
GA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 2 mins ago
Sr Regulatory Operations Manager
Exelixis Inc
Remote, United States
In addition to the base salary, as part of our Total Rewards program, Exelixis offers comprehensive employee benefits package, including a 401k plan with generous company contributions,…
Added 3 mins ago
ART Innovation Programs Manager
Auburn University
Auburn, AL
…that create meaningful impact. The ART Innovation Programs Manager will lead the development, coordination, and execution of grant-funded programs and initiatives designed to expand…
Added 3 mins ago
Market Readiness Lead
INCRC ABB Global Industries and Services Private Limited
OH
Added 3 mins ago
Branch Manager - Covington DeNovo
PNC Bank NA
GA
…opportunity to contribute to the company’s success. As a Branch Manager III within PNC's retail banking organization, you will be based at 14400 Town Center Dr, Covington, GA…

PNC

Client Experience Associate

Lansing, MI, United States

Apply on careers.pnc.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Lansing, MI in the Washington Square Branch.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Education No Degree

Certifications No Required Certification(s)

Licenses No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Apply on careers.pnc.com About employer

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Jobs in the United States