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Associate Director, Housing Stability
United Way of King County
Seattle, WA
- $94,775 to $100,350 USD / year
The Associate Director of Housing Stability leads United Way of King County’s housing stability portfolio, setting strategic direction and ensuring coordinated, equitable, and financially…
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Oncology Territory Account Specialist, Hematology – San Antonio
(FCRS = US014) Novartis Pharmaceuticals Corporation
McAllen, TX · San Antonio, TX
- $132,300 to $245,700 USD / year
…leadership and customer engagement are central to success. For Associate Level opportunities, applicants with limited prior sales experience are encouraged to…
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Cardiovascular Territory Account Specialist – Philadelphia
(FCRS = US014) Novartis Pharmaceuticals Corporation
Philadelphia, PA · King of Prussia, PA
- $132,300 to $245,700 USD / year
…leadership and customer engagement are central to success. For Associate Level opportunities, applicants with limited prior sales experience are encouraged to…
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Cardiovascular Territory Account Specialist- Washington, DC
(FCRS = US014) Novartis Pharmaceuticals Corporation
Rockville, MD · Washington, DC · Frederick, MD
- $132,300 to $245,700 USD / year
…leadership and customer engagement are central to success. For Associate Level opportunities, applicants with limited prior sales experience are encouraged to…
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Cardiovascular Territory Account Specialist-Salisbury, MD
(FCRS = US014) Novartis Pharmaceuticals Corporation
Salisbury, MD
- $132,300 to $245,700 USD / year
…leadership and customer engagement are central to success. For Associate Level opportunities, applicants with limited prior sales experience are encouraged to…
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Retail Sales – Part Time
Lowes
Fort Worth, TX
- Part-time
As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent…
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Retail Sales – Part Time
Lowes
Saint Petersburg, FL
- Part-time
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Full Time - Merchandising Service Associate - Day
Lowes
Boynton Beach, FL
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
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Full Time - Sales Specialist - Millwork - Day
Lowes
Vincennes, IN
- Full-time
…and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to a variety of benefits beyond competitive pay and flexible…
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Retail Sales – Part Time- Bilingual Preferred
Lowes
Birmingham, AL
- Part-time
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Full Time - Sales Associate - Building Materials - Closing
Lowes
Cary, NC
- Full-time
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Retail Sales – Part Time
Lowes
Schertz, TX
- Part-time
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Retail Sales – Part Time
Lowes
Colorado Springs, CO
- $15.16 to $16.2 USD / hour
- Part-time
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Cashier Part Time
Lowes
Covington, LA
- Part-time
…and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible…
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Retail Sales – Part Time
Lowes
Chicago, IL
- $17.05 to $19.05 USD / hour
- Part-time
As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent…
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Merchandising Part Time Days
Lowes
Grand Forks, ND
- Part-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
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Cashier Part Time
Lowes
Metairie, LA
- Part-time
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Warehouse Part Time Days
Lowes
Folsom, CA
- $16.9 to $17.85 USD / hour
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Retail Sales – Part Time
Lowes
Cleburne, TX
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Retail Sales – Part Time
Lowes
Lufkin, TX
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Retail Sales – Part Time
Lowes
Naples, FL
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Cashier Part Time
Lowes
Mill Creek, WA
- $18 to $19.45 USD / hour
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Warehouse Part Time Days
Lowes
Boynton Beach, FL
- Part-time
…and grow, Lowe’s is ready to support your goals. As a Lowe’s associate, you’ll gain access to many benefits beyond competitive pay and flexible…
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Retail Sales – Part Time
Lowes
Greenville, OH
- Part-time
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Warehouse Part Time Overnight
Lowes
Carmel, IN
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PNC Bank NA

Client Experience Associate

MD, United States

Base Salary: $37,125.00 – $61,875.00

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Job details

Pay: Base Salary: $37,125.00 – $61,875.00
Posting language: English
Posted: Nov 6, 2026

Original job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Branch organization, you will be based in Frederick, MD. Spanish speaking candidate preferred.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Education No Degree

Certifications No Required Certification(s)

Licenses No Required License(s)

Language Assessments

Spanish Speaking - Preferred

Pay Transparency

Base Salary: $37,125.00 – $61,875.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 11/06/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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More about this job

Skills

Customer experience
Sales
Risk management
Customer service
Attention to detail
Fraud detection
Problem solving
Product knowledge

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