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Operations Intern
Mills Properties
Saint Louis, MO
Benefits – Health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program
Added just now
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Service Desk Technician
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Rancho Santa Margarita, CA
- $22 to $36 USD / hour
Hands-on experience with Windows 10 and Windows 11, Active Directory, System Center Configuration Manager (SCCM), and Microsoft Office.
Added 2 mins ago
Office Associate
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Tulsa, OK
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Added 2 mins ago
PC
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- $21 to $25 USD / hour
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Clinical Supervisor of Center Programming (Group Supervisor)
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Ensuring in-center client goals are being individualized based on in-center program curriculum
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Director of Sales
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Associate Implementation Specialist
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Remote, United States
Maintain weekly status report of all ongoing onboarding projects to team manager.
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Credit Analyst - Banker Development Program
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…a Credit Analyst through our Commercial Banking Development Program, a full-time, post-graduate program beginning in Summer 2027. This entry-level position offers a unique opportunity to…
Added 5 mins ago
Manager - Customer Experience
H6 Pace Analytical Services, LLC
Ormond Beach, FL
Responsible for managing and developing client relationships, ensuring high levels of client satisfaction, and overseeing the daily operations of the customer experience team; plays a key…
Added 6 mins ago
Case Manager
Concord Counseling Services
Westerville, OH
Qualifications Needed for Success for a Case Manager
Added 6 mins ago
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Aftermarket Account Manger
Actalent
Independence, KY
- $33.65 to $38.46 USD / hour
The Aftermarket Account Manager serves as the primary point of contact for customers who require service and support for specialized industrial equipment. This role manages aftermarket…
Added 6 mins ago
Dietary Manager - Stonecreek Health and Rehabilitation
ARAMARK
Paducah, KY
As a Dietary Manager , you will lead daily dining operations in a skilled nursing environment, ensuring residents receive safe, nutritious meals while creating a hospitality-driven…
Added 6 mins ago
Direct Support Professional (76845)
Advantage Behavioral Health Systems
Athens, GA
11. Prepares and maintains records of client progress and services performed, reporting changes in client condition to manager or supervisor
Added 7 mins ago
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Account Manager
Hilti, Inc.
Lexington, KY
- $7.25 USD / hour
Time and Territory Management (TTM) - creating a daily schedule (including presence on jobsites and client offices) to optimize client potential and sales productivity by zone territory
Added 7 mins ago
C
Regional Maintenance Manager
CBRE
Frankfort, KY
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 7 mins ago
Sr Site Reliability Engineer -Remote US
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SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
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Product Marketing Manager
Meta
Frankfort, KY
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 7 mins ago
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Facets Product Consultant - Manager
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Frankfort, KY
- $113,000 to $130,000 USD / year
…based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role…
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Sr Manager - Proj/Prog
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The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 7 mins ago
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Sr. Manager - Benefits Operations
ADP
Louisville, KY
- $99,600 to $185,800 USD / year
ADP is hiring a Sr. Manager, Benefits Operations.
Added 7 mins ago
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Patient Financial Advocate
Firstsource
Louisville, KY
- $7.25 USD / hour
information and reports to client contact(s), keeping them current on our progress.
Added 7 mins ago
SM
Registered Behavior Technician (RBT)-KORTKids-Louisville, KY
Select Medical
Louisville, KY
- From $18 USD / hour
…directed by a Board Certified Behavior Analyst (BCBA)/Case Manager. All therapists are supervised by the BCBA/Case Manager on a weekly basis. They are responsible for collecting and…
Added 7 mins ago
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LPN PRN - Crossroads Long Term
Gaudenzia
Erie, PA
- $23.58 to $26.53 USD / hour
Perform initial nursing assessment for clients within 24 hours of admission in accordance with established program policies and state regulation.
Added 7 mins ago
PATIENT EXPERIENCE MANAGER
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Louisville, KY
…patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and…
Added 7 mins ago
ENVIRONMENTAL SERVICES MANAGER 2ND AND 3RD SHIFTS
Compass Group, North America
Louisville, KY
Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of…

PNC Bank NA

Client Experience Associate

PA, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Brentwood Whitehall, PA supporting multiple branches in the South Allegheny region.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Education No Degree

Certifications No Required Certification(s)

Licenses No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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