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Senior Analyst, Project Management
CVS Health
Augusta, ME
Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations.
Added just now
Lead, Organic Risk Adjustment
Humana
Augusta, ME
We are seeking a Lead, Organic Risk Adjustment to build, operationalize, and scale Humana's Organic Risk Adjustment (ORA) program.
Added just now
WM
PART-TIME /TEMPORARY Strategic Communications Assistant
Western Municipal Water District
Riverside, CA
- $18 to $25 USD / hour
- Part-time
Associate degree or equivalent combination of coursework in communications, public relations, journalism, marking, or a related field.
Added 1 min ago
Spirit Defense - Associate Operations Support Specialist
Spirit AeroSystems
Wichita, KS
Ability to obtain a U.S. Secret Security Clearance and Special Program Access (for which the U.S. Government requires U.S. Citizenship)
Added 5 mins ago
TP
Shuttle Driver - University of Maryland Medical Center
Towne Park, LLC
Baltimore, MD
- $17.25 USD / hour
…subject to change and may be subject to a specific plan or program…
Added 8 mins ago
T
Data Center Technician
TEKsystems
Cedar Rapids, IA
- $20 to $22 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 10 mins ago
TT
Retail Jewelry Associate
The TJX Companies Inc
Newnan, GA
- $13.25 to $13.75 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 13 mins ago
Assistant Manager Customer Experience
JCPenney
Plantation, FL
…outstanding customer service. Leads the Manager on Duty (MOD) program, observes, engages, and coaches in the moment to enhance each manager’s and supervisor’s ability to execute and develop…
Added 13 mins ago
Assistant Manager Customer Experience
Lucky Brand
Goodyear, AZ
…outstanding customer service. Leads the Manager on Duty (MOD) program, observes, engages, and coaches in the moment to enhance each manager’s and supervisor’s ability to execute and develop…
Added 15 mins ago
YN
Radiologic Technologist - Xray (Full-Time | Days)
Yale New Haven Health
NEW HAVEN, CT
- Full-time
Graduation from an AMA-approved Radiologic Technology program required.
Added 15 mins ago
PET Ct Tech
Yale New Haven Health
NEW HAVEN, CT
Demonstrate professionalism, teamwork, and a commitment to supporting coworkers and departmental operations.
Added 19 mins ago
Food & Beverage Supervisor
Concord Hospitality
Pittsburgh, PA
Support food service operations across the hotel as needed.Qualifications:
Added 20 mins ago
Clinical Research Associate
Ascension
Tulsa, OK
Drive daily trial operations to ensure clinical studies progress smoothly, on schedule and in full alignment with research protocols.
Added 20 mins ago
Linen Services Assistant
Ascension
Waco, TX
Manage end-to-end linen operations by collecting, sorting, laundering, and folding apparel and linens while strictly adhering to infection control guidelines.
Added 20 mins ago
Patient Care Technician Med Surg
Ascension
Middleburg, FL
Maintain precise patient records and uphold a clean, organized, and fully-stocked environment to ensure seamless clinical operations.
Added 20 mins ago
Manager Registered Nurse Utilization Review
Ascension
Indianapolis, IN
Lead daily department operations and budgeting to ensure a high-performing team and a sustainable, well-resourced work environment.
Added 21 mins ago
EHS Specialist
Amazon.com Services LLC
Grand Rapids, MI
…workplace safety, making a lasting impact on our people and operations. As your building's designated safety champion, you'll have the unique opportunity to build relationships, influence…
Added 21 mins ago
EHS Specialist
Amazon.com Services LLC
West Sacramento, CA
…workplace safety, making a lasting impact on our people and operations. As your building's designated safety champion, you'll have the unique opportunity to build relationships, influence…
Added 21 mins ago
EHS Specialist
Amazon.com Services LLC
Roseville, CA
…workplace safety, making a lasting impact on our people and operations. As your building's designated safety champion, you'll have the unique opportunity to build relationships, influence…
Added 23 mins ago
CAMPUS EXECUTIVE CHEF - Doane University- CRETE, NE
Compass Group, North America
CRETE, NE
…faculty, and staff. As the LEAD CULINARIAN across our dining program, you will be responsible for overseeing kitchen operations while maintaining a safe and sanitary work environment for…
Added 23 mins ago
Automotive Lead Technician
Bridgestone Americas
Omaha, NE
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including…
Added 23 mins ago
Senior Analyst, Project Management
CVS Health
Lincoln, NE
Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations.
Added 23 mins ago
Lead, Organic Risk Adjustment
Humana
Lincoln, NE
We are seeking a Lead, Organic Risk Adjustment to build, operationalize, and scale Humana's Organic Risk Adjustment (ORA) program.
Added 23 mins ago
CG
CULINARY AMBASSADOR (FULL TIME AND PART TIME)
Compass Group, North America
Lincoln, NE
- $19 to $21 USD / hour
- Full-time
- Part-time
Both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity…
Added 23 mins ago
DIRECTOR DINING SERVICES I - Abilene, TX
Compass Group, North America
Lincoln, NE
Working as a Director of Dining Services , you are responsible for overseeing day-to-day operations for a dining account. You will manage and lead a team of associates. You will be…

PNC Bank NA

Client Experience Associate

PA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based out of the Ninth and State Branch in Erie, PA supporting multiple branches in the region.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer's problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Education No Degree

Certifications No Required Certification(s)

Licenses No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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