Jobs in the United States

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Customer Service Representative 1
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Dining Services Supervisor

Emporia, KS, United States

Apply Online at www.presbyterianmanor.org Inquire with our office at 316.685.1100, etc. 2421 Pay starting at $17.50 on our Premium Pay Plan!

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Job details

Pay: Apply Online at www.presbyterianmanor.org Inquire with our office at 316.685.1100, etc. 2421 Pay starting at $17.50 on our Premium Pay Plan!
Posting language: English
Posted: Nov 10, 2026

Original job description

Emporia Presbyterian Manor Start Your Career Today! Apply Online at www.presbyterianmanor.org Inquire with our office at 316.685.1100, etc. 2421 Pay starting at $17.50 on our Premium Pay Plan! Additional Pay based upon experience! Excellent Benefits Listed Below!

Here at Emporia Presbyterian Manor, we have a special culture of learning, growth and engagement. This culture starts with our friendly team members. Everything we do is about providing a great experience for our residents and is rooted in our heritage as a faith-based, not-for-profit organization. We have a wonderful and caring team, and we're always looking for the next addition to join us. Be EMPOWERED to actively participate in the lives of our residents and their families. Join the PMMA team to provide the best quality of life and care for our residents!

Position Summary:

This position is responsible for supervising Dining Services staff and preparing food following the appropriate menus and recipes in accordance with current federal, state and local standards, guidelines and regulations governing food service and as may be directed by the consulting dietician and Executive Director in ensuring quality nutritional meals are prepared and served from kitchens maintained in a clean, safe and sanitary manner. Works diligently to ensure that every resident receives the highest quality and excellent dining experience with each meal. Advances the value that the resident comes first. The employee values the Community as the residents’ home and works to create attributes of home and models person centered care.

Overall Essential Functions of the Position:

Comprehends the duties and responsibilities of the position
Carries out the duties and responsibilities of the position in a professional manner.
Adapts to changes in the work place with ease.
Meets the needs of the work schedule (promptness, attendance), unless otherwise excused, and makes appropriate use of time while at work.
Follows established safety protocols as appropriate for position and/or location.
Customer Service duties are exhibited through promptness, accuracy, empathy, clarity, tone and appropriateness with non-PMMA staff (i.e., residents, resident families, outside community, vendors, etc.).
Communication duties are exhibited through promptness, accuracy, empathy, clarity, tone and appropriateness with PMMA staff.
Provides and initiates, creative, practical problem solving recommendations and/or takes the initiative to appropriately enhance job duties or area.
Works well with others, assists others when needed or asked and appropriately lends support to others even when not asked.
Appropriately uses property, supplies and productivity during work time.
Represents and demonstrates the PMMA mission while carrying out job duties.
Attends training and or development programs as appropriate to meet or enhance current job or career knowledge.
Regular and reliable attendance.
Performs additional duties as reasonably assigned.

Essential Duties and Responsibilities of the Position:

Supervises the dining services staff ensuring the programs and activities are carried out in accordance with policies, practices and procedures which reflect person centered care, evidence based practice and current rules and regulations.
Supervises and participates in the preparation and service of resident meals. Completes written and oral reports/recommendations as needed regarding the operations of the dining services department.
Develops methods for coordinating dining services with other resident services to ensure the continuity of the resident’s plan of care.
Models, teaches and utilizes effective communication skills such as active listening, giving meaningful feedback, communicating ideas clearly, dealing with emotional behavior, conflict resolution and understanding the role of diversity in communication.
Ensures menus are maintained, followed and prepared in compliance with policies and procedures.
Ensures each resident is served the correct diet.
Assists in interviewing residents and resident families, as necessary, to obtain diet history, resident likes and dislikes, ensuring substitute foods of similar nutritive value for residents are available
Ensures dietary progress notes are informative and descriptive of the services provided and the resident’s response to the service.
Assists in implementing and maintaining the quality assurance program for dining services.
Ensures residents are offered a variety of nourishing snack options.
Supervises and assists in food preparation and meal service, focusing on quality and appearance.
Assists in food preparation for special events.
Assists in the scheduling of work hours and assignments and the preparation of performance evaluations for dining services staff.
Ensures presence of SDSs for hazardous chemicals used or stored in the dining services department and ensures staff education of proper use of chemicals.
Makes rounds to ensure dining services staff is performing required duties and following appropriate dining procedures. Checks and ensures needed equipment is available and working properly.
Assists in reviewing and investigating employee concerns, complaints, incidences or accidents in accordance with policy and addresses disciplinary concerns in the absence of the Dining Services Director.
Assists in maintaining food storage areas and disposes of food and waste in accordance with established policies and procedures. Ensures food and supplies are readily available for meal preparation.

Requirements of Position: (All are required unless otherwise noted.) High school diploma or equivalent. Certified Dietary Manager desired. One year of experience in dining services in a senior living community. Experience with regular and texture modified diets.

Skills and Abilities:

Must be able to read, write, speak and understand the English language. Must possess the ability to make independent decisions when circumstances warrant such action. Must function independently when necessary, demonstrating flexibility, personal integrity and the ability to work effectively with the residents, staff and support agencies. Must possess the ability to deal tactfully with staff, residents, visitors, government agencies/personnel and the general public. Must be knowledgeable of dietary practices and procedures. Must be able to lead and direct staff and work harmoniously. Must be able to plan, organize, develop, implement and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for providing quality care. Must have patience, positive disposition and enthusiasm, as well as the willingness to handle difficult situations. Must be able to relate information concerning a resident’s condition. Must not pose a direct threat to the health or safety of other individuals in the workplace.

When you’re searching for senior living and care for yourself or someone you love - you’d prefer to align yourself with a provider that puts people above profits.

As a not-for-profit organization, PMMA (Presbyterian Manors of Mid-America®) is on a mission to serve people first. Our faith guides us to offer others the care, compassion, and kindness they deserve, because we value all who call our communities home as worthy of love and dignity.

For over 75 years, our core mission has remained unchanged - to provide quality senior services guided by Christian values.

Our culture is built around acts of service to others and to our mission. We’re committed to giving back and reinvesting the blessings we reap into our vibrant communities.

When you choose one of our senior living communities, you’ll join us in furthering our culture of care and mission to uplift and enhance the lives of others.

Our leadership team remains steady and works closely with our board of trustees whose job is to hold PMMA accountable so that decisions always put residents first and profits go towards improving the lives of our residents.

Thanks to our Good Samaritan program, residents who have outlived their financial resources through no fault of their own can continue to live in our communities. You can also support us with a donation or gift. There are so many ways to join our mission of care:

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More about this job

Skills

Food service operations
Person centred care
Customer service
Communication skills
Problem solving
Regulatory compliance
Quality assurance
Food preparation
Scheduling
SDSS
Food storage
Guide staff

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Work requirements

Jobs in the United States