Jobs in the United States

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Recreation Therapy Assistant - Part-Time
Sunset
Jenison, MI
- Part-time
Organize and lead enrichment activities for residents
Added 1 min ago
Staff Software Engineer
Natera
Remote, United States
Participate in on-call rotations and production support; own the fix when something you built breaks, regardless of who wrote the original code
Added 1 min ago
Addiction Medicine Physician & Section Head
Oregon Health & Science University
Portland, OR
The successful candidate will lead a vibrant Addiction Medicine Section that includes the three missions of clinical care, research and education. The Section Head oversees the Medical…
Added 1 min ago
R
Full-Time Keyholder - University Village
Rothy's
Seattle, WA
- $21 to $23 USD / hour
- Full-time
…of belonging. Every day brings new opportunities to learn, lead, and make an impact - together, as part of a welcoming, inclusive team that celebrates each other’s…
Added 1 min ago
Medical Assistant - early embrace
PMR LA Holding, LLC
United States
…Promoter 1, Early Embrace is an integral member of a Physician-lead Care Team that is focused on providing excellent and comprehensive primary care for a specific population of…
Added 1 min ago
Front End Lead Trainee
Giant Eagle, Inc.
United States
The Front End Lead role will be vital in building loyalty, improving Guest throughput, and ensuring the accurate capture of all sales on all lanes by providing a consistent presence and…
Added 1 min ago
GI
Senior Technical Program Manager PeopleSoft
GoIntellects Inc.
Washington, DC
- $98 USD / hour
Client is seeking a senior Program Manager to lead and manage its PeopleSoft HCM resource team – including the UX/UI Lead, Payroll Functional SME, and Time & Labor Functional SME –…
Added 1 min ago
Histology Technical Specialist
Vanderbilt University Medical Center
Nashville, TN
TECHNICAL CAPABILITY THREE (Intermediate): Establish a quality control program appropriate for the testing performed in cooperation with the section quality coordinator, team leader and…
Added 1 min ago
SC
Service Project Manager - Commercial Interiors
Skyline Construction
Seattle, WA
- $110,000 to $125,000 USD / year
Skyline Construction is seeking a hands-on Project Manager to lead smaller commercial tenant improvement and service projects. This position is ideal for someone who enjoys fast-moving…
Added 1 min ago
Histology Technical Specialist
Vanderbilt University Medical Center
Nashville, TN
TECHNICAL CAPABILITY THREE (Intermediate): Establish a quality control program appropriate for the testing performed in cooperation with the section quality coordinator, team leader and…
Added 1 min ago
Histology Technical Specialist
Vanderbilt University Medical Center
Nashville, TN
TECHNICAL CAPABILITY THREE (Intermediate): Establish a quality control program appropriate for the testing performed in cooperation with the section quality coordinator, team leader and…
Added 1 min ago
Administrative Assistant to the Executive Director
OSU Oregon State University
United States
As a member of the DEP leadership team, the position collaborates with the Director of Strategic Operations, program directors, and university partners to coordinate professional…
Added 1 min ago
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Care Coordination Specialist - CMA - MD126
Native American Rehabilitation Assoc. of the NW
Portland, OR
- $26.25 to $29.4 USD / hour
At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.
Added 1 min ago
Board Certified Behavior Analyst (BCBA) - Clinical Director- Waterford Lakes, FL
BlueSprig
Orlando, FL
…Board Certified Behavior Analyst - Clinical Director, you’ll lead a team of behavior technicians, build individualized intervention plans, and work with families and physicians to deliver…
Added 2 mins ago
LS
Supervisor
Lucky Strike Entertainment
OKLAHOMA CITY, OK
- $20 to $22 USD / hour
As a Supervisor at Lucky Strike Entertainment, you will lead the floor on every shift, support your team across bowling, arcade, food and beverage, bar, and events, and deliver the kind of…
Added 2 mins ago
Control Room Operator
Darigold
Boise, ID
Safe, efficient operation of the separator/pasteurizer in accordance with the facility food safety program
Added 2 mins ago
Sales Lead, Jewelry
Brilliant Earth
San Jose, CA
Sales Lead, Jewelry (Jewelry Lead) - San Jose, CA
Added 2 mins ago
Luxury Store Manager, Jewelry
Brilliant Earth
San Jose, CA
…(Customer Experience Manager) with strong business acumen to lead our team in achieving and exceeding sales goals. This role requires a proactive leader with a deep focus on driving sales…
Added 2 mins ago
OB Surgical Tech
BMC Berkeley Medical Center
United States
OR Completion of a Surgical Technology Program AND surgical technologist certification,
Added 2 mins ago
Surgical Techologist
WVUH West Virginia University Hospitals
United States
1. Completion of a Licensed Practical Nurse program,
Added 2 mins ago
CU
CCE of Yates County Food Access Coordinator – Penn Yan, NY
Cornell Univ (NYS Colleges & Exper Sta)
United States
- $22 to $24 USD / hour
…Extension of Yates County and will provide coordination and support to the coalition of food access organizations in the county. This position will create a network of food access…
Added 3 mins ago
Resident Care Coordinator-RN
The Goodman Group and Affiliates
STILLWATER, MN
…functions of the nursing service department including the safety…
Added 3 mins ago
Regional IoT Sales Manager
Thales
Austin, TX
Manage the complete sales cycle from opportunity qualification through proposal development, contract negotiation, closure, implementation support, and ongoing account growth.
Added 3 mins ago
Product Management - Advisor
Fannie Mae
Reston, VA · Washington, DC
…translate business requirements into actionable capabilities, and support the development and ongoing evolution of products that improve the lender and business-user…
Added 3 mins ago
Project Manager I - Engineering
ONEOK Services Company LLC
Tulsa, OK
Plans, monitors and manages engineering projects from initiation through completion with support from more experienced resources. Lead project planning, resourcing, staffing, supply and…

PMG

Customer Operations Director

Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

We are PMG

PMG, a global independent platform company engineered for impact, integrates business strategy, media, creative, and data within a single operating model powered by our proprietary operating system, Alli. With more than 1,000 employees, PMG partners with brands including Apple, Nike, Dropbox, Experian, Sephora, and Whole Foods. Our work has earned top industry honors, including Cannes Lions and Adweek’s Media Plan of the Year, and PMG has won 40+ workplace culture awards, including being the only company to rank among Ad Age’s Best Places to Work for 11 consecutive years.

Who You Will Be Working With

At PMG, our Customer Operations team helps create the structure, communication, and operational excellence that enable our client teams to do their best work. We connect people, processes, and priorities across teams to keep complex engagements moving forward, ensuring work is organized, stakeholders are aligned, and clients have confidence in how their business is being managed. You’ll collaborate closely with Client Strategy, Media, Creative, and other cross-functional partners, serving as a central point of coordination across project timelines, scopes, deliverables, documentation, and client communications. You’ll help teams anticipate dependencies, identify risks, and maintain clear feedback loops so that work progresses efficiently and commitments are delivered accurately and on time.

Beyond day-to-day project management, you’ll have the opportunity to improve how teams operate. You’ll help turn successful AI and automation pilots into repeatable workflows, refine processes, document best practices, and support adoption across client teams. By connecting experimentation with practical implementation, you’ll help PMG build smarter and more scalable ways of working. As a Director in Customer Operations, if you’re passionate about bringing clarity to complex work, building strong relationships, improving how teams collaborate, and using technology to make client operations more effective, this is the place to make an impact.

What You Will Be Doing

Lead operations across customers, categories, or verticals, aligning people, processes, and tools with customer priorities and business goals.
Own integrated project plans, scopes, timelines, and deliverables, proactively managing dependencies, resolving risks, and holding teams accountable.
Partner with Finance and customer leadership on scoping, pricing, budget pacing, renewals, and monthly billing and reconciliation.
Coordinate with Resourcing and functional leaders to align staffing and team capacity with delivery commitments and growth opportunities.
Maintain accurate pipeline, forecasting, financial, and project information across Salesforce and other operational systems.
Serve as a trusted operational partner to customers and internal teams, facilitating clear decisions, productive meetings, and consistent follow-through.
Translate customer feedback, QBRs, NPS results, and operational insights into actionable improvements that strengthen delivery and customer outcomes.
Scale effective ways of working through AI, automation, process improvement, and team development, turning successful pilots into repeatable practices.

What You Will Bring

Experience leading customer operations or complex project delivery across multiple teams, stakeholders, and workstreams.
Strong project management skills, with the ability to manage competing priorities, anticipate risks, and maintain accountability.
Business and financial acumen, including experience with scoping, budgeting, forecasting, renewals, and billing processes.
Experience aligning staffing and team capacity with customer needs and business priorities.
Strong communication and influencing skills, with the ability to build customer relationships, navigate complex conversations, and drive cross-functional decisions.
Analytical judgment and attention to data quality, using systems such as Salesforce to surface risks and inform action.
Experience improving processes and applying AI, automation, or technology to create scalable workflows and support adoption.
A customer- and people-focused leadership approach, demonstrated through mentoring, curiosity, adaptability, and consistent follow-through.

What We Offer

Performance-Based Rewards: Your impact should be part of your reward. This role is eligible for PMG’s annual bonus program - a standout part of our total compensation offering and an opportunity to share in our success. Bonus awards are informed by individual impact and performance, as well as team and company results, and are subject to applicable program terms.

Professional Development: Keep growing through learning and development programs, mentorship opportunities, and support for career advancement.

Generous Time Off: Take the time you need to recharge, connect with loved ones, and enjoy life outside work.

Parental Leave: Receive paid parental leave during life’s important family moments.

Retirement Benefits: Build for your future with competitive retirement benefits, including employer contributions or matching where applicable.

Fertility and Family Support: Access fertility and family-building benefits for eligible employees and their spouses or partners.

Healthcare: Choose from medical, dental, and vision coverage designed to support you and your family.

Pet Insurance: Access optional coverage for the four-legged members of your family.

Lifestyle Spending Account: Receive company-funded support for eligible health and well-being expenses.

Commuter Benefits: Access support for your commute where available.

Volunteering Opportunities: Receive eight paid hours each year to give back to your community.

AI Tools and Training: Access enterprise AI tools and ongoing training that helps PMGers use AI effectively, creatively, and responsibly.

Our benefits and compensation programs may vary by location and eligibility and are subject to applicable plan terms. We’ll share full details during the hiring process.

What Sets Us Apart

Being part of PMG means joining a company culture that’s unmatched in digital. We're dedicated to working hard to serve our employees and clients, delivering value, results, and innovation - which often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way.

In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe that we only change for the better by bringing diverse perspectives to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Skills

Dropbox
Experian
Documentation
Project management
Leadership
Forecasting
Salesforce
Process improvement
Team building
Financial capability
Budget management
Communication skills
Customer relations
Coaching
Adaptability

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