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NY
Animal Facility Manager
New York State Psychiatry Institute
New York, NY
- $116,994 to $139,388 USD / year
…New York State Psychiatric Institute (NYSPI). The animal care program has been accredited by AAALAC International since 1987. At present, the program houses only rodents and occupies…
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VH
Staff Psychologist
Veterans Health Administration
Ann Arbor, MI
- $85,989 to $159,327 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
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VH
Senior Social Worker
Veterans Health Administration
New Bedford, MA · Hooksett, NH · Providence, RI · Rocky Hill, CT · Ewing, NJ · Watertown, NY · Harrisburg, PA · Egg Harbor Township, NJ · Roanoke, VA · Springvale, ME · Norfolk, VA
- $106,895 to $138,967 USD / year
Care Coordination: Communicates routinely with inter-professional team members and leadership to communicate about program and patient issues for in-depth problem solving, while…
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VH
Advanced Practice Nurse (CNP)
Veterans Health Administration
Myrtle Beach, SC
- $129,158 to $187,234 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
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VH
Senior Licensed Professional Mental Health Counselor
Veterans Health Administration
Hooksett, NH · Harrisburg, PA · Egg Harbor Township, NJ · New Bedford, MA · Watertown, NY · Rocky Hill, CT · Ewing, NJ · Providence, RI · Norfolk, VA · Roanoke, VA · Springvale, ME
- $89,508 to $116,362 USD / year
Care Coordination: Communicates routinely with inter-professional team members and leadership to communicate about program and patient issues for in-depth problem solving, while…
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VH
Marriage and Family Therapist (Advanced)
Veterans Health Administration
Rocky Hill, CT · Egg Harbor Township, NJ · New Bedford, MA · Hooksett, NH · Harrisburg, PA · Ewing, NJ · Watertown, NY · Providence, RI · Roanoke, VA · Springvale, ME · Norfolk, VA
- $89,508 to $116,362 USD / year
Care Coordination: Communicates routinely with inter-professional team members and leadership to communicate about program and patient issues for in-depth problem solving, while…
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VH
Registered Nurse - Community Living Center
Veterans Health Administration
Aspinwall, PA
- $71,798 to $147,862 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
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VH
Transportation Asst (Fleet Management)
Veterans Health Administration
Tuscaloosa, AL
- $45,866 to $59,626 USD / year
Identify and correct program issues, including budgeting, acquisition, provision, distribution, and disposal as it relates to fleet vehicles. Performs a basic analysis of the data and…
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VH
Physician - Supervisory Ophthalmologist w/Recruitment-Relocation Incentive may be authorized/EDRP
Veterans Health Administration
Amarillo, TX
- $200,000 to $400,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP).
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President & CEO
Jacksonville Housing Authority
Jacksonville, FL
Plans, organizes, and directs a comprehensive program of public housing administration and development, neighborhood revitalization, Section 8, affordable housing, and neighborhood…
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Chief Financial Officer
Jacksonville Housing Authority
Jacksonville, FL
Manage the accounting function of the Authority, including day-to-day operations and month-end functions.
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Sr. Advertising Specialist
Safelite Group
COLUMBUS, OH
…stewardship, and optimization of Safelite's national advertising program across digital and linear video media. This digital-led role is primarily focused on digital video and YouTube,…
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Installation Supervisor
iM Branded
Troy, MI
The Installation Supervisor reports to the Director of Field Operations and leads the planning, coordination, and execution of all installation activities for iMBranded projects. This role…
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HK
School-Age Childcare Assistant Site Director – Before & After School
HEALTHY KIDS PROGRAMS
Womelsdorf, PA
- $16 to $18 USD / hour
Healthy Kids Programs is hiring a School-Age Childcare Assistant Site Director for our Before and After School Program at Bethel Elementary School and Penn-Bernville Elementary School for…
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HK
School-Age Childcare Site Director – Before & After School
HEALTHY KIDS PROGRAMS
Elizabethtown, PA
- $20 to $22 USD / hour
Healthy Kids Programs is hiring a School-Age Childcare Site Director for our Before and After School Program at Park Elementary School for the 2026–2027 school year.
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HK
HR Generalist
HEALTHY KIDS PROGRAMS
Carmel, NY
- $26 to $28 USD / hour
Partner with managers, program leadership, and site directors to address employee concerns, provide HR guidance, and promote a positive workplace culture.
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Senior Associate - Project Manager/Scrum Master
New York Life
New York
The Senior Project Manager / Scrum Master leads program management and agile delivery for the EUC organization. The role owns PI planning, sprint execution, and work allocation across EUC…
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Director, Product PR
Snowflake
Menlo Park, CA
…function and shape Snowflake’s AI narrative. This high-impact leadership role drives communications across the company's end-to-end product portfolio, translating complex innovations into…
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Manager, Strategic Partnerships
STACK Infrastructure US
Denver, CO
Build relationships with customer representatives across real estate, infrastructure, procurement, finance, legal, engineering, operations, and executive leadership.
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GO
Store Team Leader - 116th & Allisonville
Goodwill of Central and Southern Indiana, Inc.
Fishers, IN
- $17 USD / hour
Benefits: Full-time employees may participate in a comprehensive benefits program that includes:
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MT
Cost Estimator
Matrix Technologies
Remote, United States
- $78,000 to $100,000 USD / year
Follows procedures as detailed in the Matrix Operations Manual (MOM) and in the Quality Systems (QS) documents.
Added 1 min ago
Senior Supplier Quality Engineer
Aumovio
New Braunfels, TX
Works with Design Engineers and customer in early program stages to decide upon necessary levels of testing or to make recommendations on use of certain components which will enhance…
Added 1 min ago
Quality Engineer II
Lactalis US Yogurt, Inc.
Murfreesboro, TN
Provide FSQ (Food Safety & Quality) leadership and direction through technical mastery in the areas of regulatory compliance, product quality, food safety, sanitation, ingredients, and…
Added 2 mins ago
UNAVAILABLE
University of Utah Health
SALT LAKE CITY, UT
…this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration,…
Added 2 mins ago
NB
Sr. Manager, HEOR
Neurocrine Biosciences Inc.
United States
- $154,500 to $211,000 USD / year
At Neurocrine, strong leadership drives both business results and team success. We look for leaders who think strategically, anticipate what’s ahead and set clear direction, while building…

PMG

Customer Operations Director

Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

We are PMG

PMG, a global independent platform company engineered for impact, integrates business strategy, media, creative, and data within a single operating model powered by our proprietary operating system, Alli. With more than 1,000 employees, PMG partners with brands including Apple, Nike, Dropbox, Experian, Sephora, and Whole Foods. Our work has earned top industry honors, including Cannes Lions and Adweek’s Media Plan of the Year, and PMG has won 40+ workplace culture awards, including being the only company to rank among Ad Age’s Best Places to Work for 11 consecutive years.

Who You Will Be Working With

At PMG, our Customer Operations team helps create the structure, communication, and operational excellence that enable our client teams to do their best work. We connect people, processes, and priorities across teams to keep complex engagements moving forward, ensuring work is organized, stakeholders are aligned, and clients have confidence in how their business is being managed. You’ll collaborate closely with Client Strategy, Media, Creative, and other cross-functional partners, serving as a central point of coordination across project timelines, scopes, deliverables, documentation, and client communications. You’ll help teams anticipate dependencies, identify risks, and maintain clear feedback loops so that work progresses efficiently and commitments are delivered accurately and on time.

Beyond day-to-day project management, you’ll have the opportunity to improve how teams operate. You’ll help turn successful AI and automation pilots into repeatable workflows, refine processes, document best practices, and support adoption across client teams. By connecting experimentation with practical implementation, you’ll help PMG build smarter and more scalable ways of working. As a Director in Customer Operations, if you’re passionate about bringing clarity to complex work, building strong relationships, improving how teams collaborate, and using technology to make client operations more effective, this is the place to make an impact.

What You Will Be Doing

Lead operations across customers, categories, or verticals, aligning people, processes, and tools with customer priorities and business goals.
Own integrated project plans, scopes, timelines, and deliverables, proactively managing dependencies, resolving risks, and holding teams accountable.
Partner with Finance and customer leadership on scoping, pricing, budget pacing, renewals, and monthly billing and reconciliation.
Coordinate with Resourcing and functional leaders to align staffing and team capacity with delivery commitments and growth opportunities.
Maintain accurate pipeline, forecasting, financial, and project information across Salesforce and other operational systems.
Serve as a trusted operational partner to customers and internal teams, facilitating clear decisions, productive meetings, and consistent follow-through.
Translate customer feedback, QBRs, NPS results, and operational insights into actionable improvements that strengthen delivery and customer outcomes.
Scale effective ways of working through AI, automation, process improvement, and team development, turning successful pilots into repeatable practices.

What You Will Bring

Experience leading customer operations or complex project delivery across multiple teams, stakeholders, and workstreams.
Strong project management skills, with the ability to manage competing priorities, anticipate risks, and maintain accountability.
Business and financial acumen, including experience with scoping, budgeting, forecasting, renewals, and billing processes.
Experience aligning staffing and team capacity with customer needs and business priorities.
Strong communication and influencing skills, with the ability to build customer relationships, navigate complex conversations, and drive cross-functional decisions.
Analytical judgment and attention to data quality, using systems such as Salesforce to surface risks and inform action.
Experience improving processes and applying AI, automation, or technology to create scalable workflows and support adoption.
A customer- and people-focused leadership approach, demonstrated through mentoring, curiosity, adaptability, and consistent follow-through.

What We Offer

Performance-Based Rewards: Your impact should be part of your reward. This role is eligible for PMG’s annual bonus program - a standout part of our total compensation offering and an opportunity to share in our success. Bonus awards are informed by individual impact and performance, as well as team and company results, and are subject to applicable program terms.

Professional Development: Keep growing through learning and development programs, mentorship opportunities, and support for career advancement.

Generous Time Off: Take the time you need to recharge, connect with loved ones, and enjoy life outside work.

Parental Leave: Receive paid parental leave during life’s important family moments.

Retirement Benefits: Build for your future with competitive retirement benefits, including employer contributions or matching where applicable.

Fertility and Family Support: Access fertility and family-building benefits for eligible employees and their spouses or partners.

Healthcare: Choose from medical, dental, and vision coverage designed to support you and your family.

Pet Insurance: Access optional coverage for the four-legged members of your family.

Lifestyle Spending Account: Receive company-funded support for eligible health and well-being expenses.

Commuter Benefits: Access support for your commute where available.

Volunteering Opportunities: Receive eight paid hours each year to give back to your community.

AI Tools and Training: Access enterprise AI tools and ongoing training that helps PMGers use AI effectively, creatively, and responsibly.

Our benefits and compensation programs may vary by location and eligibility and are subject to applicable plan terms. We’ll share full details during the hiring process.

What Sets Us Apart

Being part of PMG means joining a company culture that’s unmatched in digital. We're dedicated to working hard to serve our employees and clients, delivering value, results, and innovation - which often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way.

In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe that we only change for the better by bringing diverse perspectives to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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More about this job

Skills

Dropbox
Experian
Documentation
Project management
Leadership
Forecasting
Salesforce
Process improvement
Team building
Financial capability
Budget management
Communication skills
Customer relations
Coaching
Adaptability

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