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Added 4 mins ago
Fresh Food Manager - Retail
Love's Travel Stops & Country Stores
Tuscola, IL
…Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Profit-Sharing Opportunity * Hiring…
Added 4 mins ago
Retail Customer Service Cashier
Love's Travel Stops & Country Stores
Ontario, OR
Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance…
Added 4 mins ago
LT
Retail Cashier Part Time
Love's Travel Stops & Country Stores
Ontario, OR
- Part-time
Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance…
Added 4 mins ago
Restaurant Team Member
Love's Travel Stops & Country Stores
Circleville, OH
Benefits: * $11.00 - $23.00 p/hr *Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% *…
Added 4 mins ago
Maintenance Technician
Love's Travel Stops & Country Stores
Wilmington, IL
Benefits: * $15.00 - $22.00 p/hr * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% *…
Added 4 mins ago
Kitchen Team Member
Love's Travel Stops & Country Stores
Wilmington, IL
Benefits: * $15.00 - $22.00 p/hr *Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% *…
Added 4 mins ago
Restaurant Team Member
Love's Travel Stops & Country Stores
Wilmington, IL
Benefits: * $15.00 - $22.00 p/hr *Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% *…
Added 4 mins ago
LT
Kitchen Team Member Part Time
Love's Travel Stops & Country Stores
Wilmington, IL
- Part-time
Benefits: * $15.00 - $20.00 p/hr *Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% *…
Added 4 mins ago
LT
Retail Cashier Part Time
Love's Travel Stops & Country Stores
Colbert, OK
- Part-time
Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance…
Added 4 mins ago
LT
Maintenance Technician Part Time
Love's Travel Stops & Country Stores
Fernley, NV
- Part-time
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance…
Added 4 mins ago
LT
Kitchen Team Member Part Time
Love's Travel Stops & Country Stores
Prescott, AR
- Part-time
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance…
Added 4 mins ago
LT
Restaurant Team Member Part Time
Love's Travel Stops & Country Stores
Obetz, OH
- Part-time
Benefits: * $11.00 - $23.00 p/hr *Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% *…
Added 4 mins ago
Restaurant Team Member
Love's Travel Stops & Country Stores
Obetz, OH
Benefits: * $11.00 - $23.00 p/hr *Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% *…
Added 4 mins ago
Restaurant Team Member
Love's Travel Stops & Country Stores
Jasper, MO
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance…
Added 4 mins ago
LT
Maintenance Technician Part Time
Love's Travel Stops & Country Stores
Alamo, MI
- Part-time
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance…
Added 4 mins ago
LT
Maintenance Technician Part Time
Love's Travel Stops & Country Stores
Elk Grove Village, IL
- Part-time
Benefits: * $15.00 - $22.00 p/hr * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% *…
Added 4 mins ago
Fresh Food Manager - Retail
Love's Travel Stops & Country Stores
El Reno, OK
…Medical/Dental/Vision Insurance after 30-days * Competitive Pay * Career Development * Quarterly Bonus Program * Hiring…
Added 4 mins ago
LT
Retail Cashier Part Time
Love's Travel Stops & Country Stores
Wynnewood, OK
- Part-time
Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance…
Added 4 mins ago
LT
Restaurant Team Member Part Time
Love's Travel Stops & Country Stores
Cameron, MO
- Part-time
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance…
Added 4 mins ago
LT
Retail Cashier Part Time
Love's Travel Stops & Country Stores
Willis, TX
- Part-time
Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance…
Added 4 mins ago
Kitchen Team Member
Love's Travel Stops & Country Stores
Laredo, TX
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance…
Added 4 mins ago
Service Advisor - Truck Care
Love's Travel Stops & Country Stores
Eagleville, MO
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance…
Added 4 mins ago
LT
Restaurant Team Member Part Time
Love's Travel Stops & Country Stores
Premont, TX
- Part-time
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance…
Added 4 mins ago
LT
Restaurant Team Member Part Time
Love's Travel Stops & Country Stores
Jackson, TN
- Part-time
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance…
Added 4 mins ago
LT
Restaurant Team Member Part Time
Love's Travel Stops & Country Stores
Tolleson, AZ
- Part-time
Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance…

PMG

Customer Operations Director

Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

We are PMG

PMG, a global independent platform company engineered for impact, integrates business strategy, media, creative, and data within a single operating model powered by our proprietary operating system, Alli. With more than 1,000 employees, PMG partners with brands including Apple, Nike, Dropbox, Experian, Sephora, and Whole Foods. Our work has earned top industry honors, including Cannes Lions and Adweek’s Media Plan of the Year, and PMG has won 40+ workplace culture awards, including being the only company to rank among Ad Age’s Best Places to Work for 11 consecutive years.

Who You Will Be Working With

At PMG, our Customer Operations team helps create the structure, communication, and operational excellence that enable our client teams to do their best work. We connect people, processes, and priorities across teams to keep complex engagements moving forward, ensuring work is organized, stakeholders are aligned, and clients have confidence in how their business is being managed. You’ll collaborate closely with Client Strategy, Media, Creative, and other cross-functional partners, serving as a central point of coordination across project timelines, scopes, deliverables, documentation, and client communications. You’ll help teams anticipate dependencies, identify risks, and maintain clear feedback loops so that work progresses efficiently and commitments are delivered accurately and on time.

Beyond day-to-day project management, you’ll have the opportunity to improve how teams operate. You’ll help turn successful AI and automation pilots into repeatable workflows, refine processes, document best practices, and support adoption across client teams. By connecting experimentation with practical implementation, you’ll help PMG build smarter and more scalable ways of working. As a Director in Customer Operations, if you’re passionate about bringing clarity to complex work, building strong relationships, improving how teams collaborate, and using technology to make client operations more effective, this is the place to make an impact.

What You Will Be Doing

Lead operations across customers, categories, or verticals, aligning people, processes, and tools with customer priorities and business goals.
Own integrated project plans, scopes, timelines, and deliverables, proactively managing dependencies, resolving risks, and holding teams accountable.
Partner with Finance and customer leadership on scoping, pricing, budget pacing, renewals, and monthly billing and reconciliation.
Coordinate with Resourcing and functional leaders to align staffing and team capacity with delivery commitments and growth opportunities.
Maintain accurate pipeline, forecasting, financial, and project information across Salesforce and other operational systems.
Serve as a trusted operational partner to customers and internal teams, facilitating clear decisions, productive meetings, and consistent follow-through.
Translate customer feedback, QBRs, NPS results, and operational insights into actionable improvements that strengthen delivery and customer outcomes.
Scale effective ways of working through AI, automation, process improvement, and team development, turning successful pilots into repeatable practices.

What You Will Bring

Experience leading customer operations or complex project delivery across multiple teams, stakeholders, and workstreams.
Strong project management skills, with the ability to manage competing priorities, anticipate risks, and maintain accountability.
Business and financial acumen, including experience with scoping, budgeting, forecasting, renewals, and billing processes.
Experience aligning staffing and team capacity with customer needs and business priorities.
Strong communication and influencing skills, with the ability to build customer relationships, navigate complex conversations, and drive cross-functional decisions.
Analytical judgment and attention to data quality, using systems such as Salesforce to surface risks and inform action.
Experience improving processes and applying AI, automation, or technology to create scalable workflows and support adoption.
A customer- and people-focused leadership approach, demonstrated through mentoring, curiosity, adaptability, and consistent follow-through.

What We Offer

Performance-Based Rewards: Your impact should be part of your reward. This role is eligible for PMG’s annual bonus program - a standout part of our total compensation offering and an opportunity to share in our success. Bonus awards are informed by individual impact and performance, as well as team and company results, and are subject to applicable program terms.

Professional Development: Keep growing through learning and development programs, mentorship opportunities, and support for career advancement.

Generous Time Off: Take the time you need to recharge, connect with loved ones, and enjoy life outside work.

Parental Leave: Receive paid parental leave during life’s important family moments.

Retirement Benefits: Build for your future with competitive retirement benefits, including employer contributions or matching where applicable.

Fertility and Family Support: Access fertility and family-building benefits for eligible employees and their spouses or partners.

Healthcare: Choose from medical, dental, and vision coverage designed to support you and your family.

Pet Insurance: Access optional coverage for the four-legged members of your family.

Lifestyle Spending Account: Receive company-funded support for eligible health and well-being expenses.

Commuter Benefits: Access support for your commute where available.

Volunteering Opportunities: Receive eight paid hours each year to give back to your community.

AI Tools and Training: Access enterprise AI tools and ongoing training that helps PMGers use AI effectively, creatively, and responsibly.

Our benefits and compensation programs may vary by location and eligibility and are subject to applicable plan terms. We’ll share full details during the hiring process.

What Sets Us Apart

Being part of PMG means joining a company culture that’s unmatched in digital. We're dedicated to working hard to serve our employees and clients, delivering value, results, and innovation - which often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way.

In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe that we only change for the better by bringing diverse perspectives to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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More about this job

Skills

Dropbox
Experian
Documentation
Project management
Leadership
Forecasting
Salesforce
Process improvement
Team building
Financial capability
Budget management
Communication skills
Customer relations
Coaching
Adaptability

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