Jobs in the United States

25+ jobs

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Added 3 mins ago
CDL Driver
Fujifilm
Mesa, AZ
Serve as CDL Driver and HVM/ISO Operator with the primary purpose of transportation.
Added 5 mins ago
UC
Production Operator, Moulding - 2nd Shift
USG Corporation
Walworth
- $21.53 to $30.84 USD / hour
Computer skills needed for data entry and reporting. Process will involve quality data or require comments related to the production/loading operation.
Added 5 mins ago
M
Machine Operators
Manpower
Huntington Beach, CA
- $21 to $22.5 USD / hour
Minimum of 1 year of experience as a Machine Operator in a manufacturing, production, packaging, or related environment
Added 6 mins ago
FL
Strategic AI Partnerships Lead
FlowGen Labs
San Francisco, CA
- $300,000 to $450,000 USD / year
…negotiation, and a working session with the people running the…
Added 6 mins ago
Coating and Finishing Operator
Manpower
Des Plaines, IL
Our client, industrial manufacturing is seeking a Coating and Finishing Operator to join their team. As a Coating and Finishing Operator, you will be part of the production team supporting…
Added 6 mins ago
M
Cutting Operator
Manpower
Houston, TX
- $19.86 USD / hour
Our client, Industry Leader in Manufacturing, is seeking a Cutting Operator to join their team. As a Cutting Operator, you will be part of the Production team supporting day-to-day…
Added 6 mins ago
Castline Operator 2nd shift
Manpower
Spruce Pine, NC
Our client, a leader in the manufacturing industry, is seeking a Castline Operator to join their team. As a Castline Operator, you will be part of a dynamic production environment…
Added 6 mins ago
CDL Driver
Fujifilm
Mesa, AZ
Serve as CDL Driver and HVM/ISO Operator with the primary purpose of transportation.
Added 6 mins ago
Production Operator - Final Assembly
Teledyne Technologies Incorporated
Redlands, CA
…other more skilled employee. Receive periodic checks of work in process and complete inspection of final work for compliance with job…
Added 6 mins ago
Production Operator - Pasting/Casting
Teledyne Technologies Incorporated
Redlands, CA
…other more skilled employee. Receive periodic checks of work in process and complete inspection of final work for compliance with job…
Added 6 mins ago
Glovebox Operator
Teledyne Brown Engineering, Inc.
Huntsville, AL
The Glovebox Facility Operator is a Payload Operations Integration Center (POIC) flight control position that manages the Microgravity Sciences Glovebox (MSG) Rack or the Life Sciences…
Added 9 mins ago
LO
Production Operator
Land O'Lakes Inc
Melrose, MN
- $26.1 USD / hour
In this role as a Barrel Handler Operator, you will be a key member of our Land O’Lakes, Inc. manufacturing team, performing front-line production processes that add value and quality to…
Added 9 mins ago
LO
Production Operator
Land O'Lakes Inc
Spokane, WA
- $26.38 USD / hour
As the Palletizer Operator, you will be a key member of our Land O’Lakes, Inc. manufacturing team, performing front-line production processes that add value and quality to the inputs and…
Added 9 mins ago
Production Operator
Land O'Lakes Inc
Spokane, WA
As the Mixer Operator, you will be a key member of our Land O’Lakes, Inc. manufacturing team, performing front-line production processes that add value and quality to the inputs and…
Added 9 mins ago
Production Operator
Land O'Lakes Inc
Spokane, WA
As the Blocker Operator, you will be a key member of our Land O’Lakes, Inc. manufacturing team, performing front-line production processes that add value and quality to the inputs and…
Added 10 mins ago
Store Attendant
Pixel Intermediate LLC
Los Angeles, CA
National Entertainment Network (NEN): The largest amusement vending operator in the U.S., delivering crane machines, kiddie rides, and bulk vending across thousands of retail locations.
Added 10 mins ago
Route Service Merchandiser
Pixel Intermediate LLC
Kennewick, WA
National Entertainment Network (NEN): The largest amusement vending operator in the U.S., delivering crane machines, kiddie rides, and bulk vending across thousands of retail locations.
Added 12 mins ago
BC
Operator II, Production
Barry Callebaut
American Canyon, CA
- From $23 USD / hour
Under the direction of the Production Lead, the Operator II will be responsible to check the cleanliness and proper functioning of your equipment, placing the parameters in equipment…
Added 12 mins ago
Production Operator
Pioneer Hi-Bred International, Inc
Woodhull, IL
We have an exciting opportunity for a Production Operator to join our company and support our Woodhull, Illinois location.
Added 14 mins ago
Transportation Operator
Caraustar Industrial & Consumer Products Group, Inc.
United States
Added 15 mins ago
ST
Cleanroom Operator
SkyWater Technology Foundry, Inc.
Kissimmee, FL
- $16.62 to $24.92 USD / hour
Added 16 mins ago
Laborer - Camber Machine Operator
Lippert
Goshen, IN
Must be able to read and process written communication including, but not limited to measurements, directions, instructions, etc.
Added 16 mins ago
Night Auditor
Janko Hospitality
Lockport, IL
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning…
Added 17 mins ago
Program Manager - Customer Success
Plume
United States
…teams, and the Customer Success organization that supports our operator partners. You'll be the technical prime who ensures our solutions genuinely fit customer needs, the program lead who…
Added 18 mins ago
Fabric Maintenance Planner
Bilfinger
LA
Bilfinger is a leading international industrial services provider, driving efficiency and sustainability for the process industry. With about 31,000 employees and over €5.4 billion in…

Plume

Program Manager - Customer Success

United States

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Job details

Experience: 3–5+ years of experience in technical program management, technical account management, solutions engineering, or a similar customer-facing technical role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Life at Plume

At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces - and human experiences - at massive scale.

We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.

The Opportunity

Plume is looking for a Technical Program Manager to join our Customer Experience organization, reporting directly to the VP of Customer Experience. This role sits at the intersection of technical delivery, program management, and customer success, acting as the connective tissue between our Product and engineering teams, and the Customer Success organization that supports our operator partners. You'll be the technical prime who ensures our solutions genuinely fit customer needs, the program lead who keeps cross-functional delivery on track, and the steady hand who guides the Customer Success team through change as new capabilities roll out.

What You Will Do

Own delivery of cross-functional programs supporting the Customer Success organization, coordinating stakeholders across product, engineering, and operations to keep scope, milestones, and resourcing on track.
Act as the technical prime for Customer Success, validating that product releases, configurations, and integrations genuinely fit each customer's environment and use case.
Lead change management as product and platform updates scale through the Customer Success team, including enablement materials, communication plans, and training so the team adopts new capabilities smoothly and confidently.
Serve as the technical intermediary between end customers and the Network Operations Center (NOC), triaging issues surfaced by customers, routing them to the right team, and ensuring timely resolution with clear communication back to all stakeholders.
Support core PMO functions for the Customer Experience organization: maintaining program trackers, status reporting, and risk/issue logs, and running the cadences that keep leadership informed.
Partner closely with the VP of Customer Experience to prioritize initiatives, flag risks early, and represent the voice of the customer in technical and delivery conversations.
Build strong working relationships across Customer Success, NOC, Engineering, and Product, so technical issues and program updates move quickly and don't get lost between teams.

Who You Are

A structured, detail-oriented operator who thrives at the intersection of technical depth and program management.
Comfortable translating between technical and non-technical audiences, from engineering and the NOC to Customer Success and executive leadership.
A natural bridge-builder who can guide a team through change and bring people along during transitions, not just announce them.
Calm and methodical under pressure when triaging live, customer-impacting technical issues.
Self-directed and comfortable juggling multiple concurrent initiatives with competing priorities and deadlines.
Genuinely curious about the product and the customer's experience of it, not just the process of shipping it.

Basic Qualifications

3–5+ years of experience in technical program management, technical account management, solutions engineering, or a similar customer-facing technical role.
Demonstrated experience managing cross-functional programs from kickoff through delivery, including status reporting and risk management.
Experience working with or supporting NOC, escalation, or technical support processes.
Experience leading or supporting change management as products or processes evolve within a customer-facing team.
Strong written and verbal communication skills, with experience presenting to senior/executive stakeholders.

Preferred Qualifications

Experience in telecommunications, broadband/ISP, smart home, or IoT industries.
PMP, PMI-ACP, or similar program/project management certification.
Hands-on experience with Salesforce, Jira, and Gong, or comparable CRM, ticketing, and conversation-intelligence tools.
Experience working directly with engineering and NOC teams to resolve technical escalations at scale.
Background supporting B2B2C or telco/operator-facing customer relationships.

Total compensation package would include: An anticipated base compensation of $160,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and company match, basic life insurance, and unparalleled health, dental, vision, and other benefits and perks. An employee's base salary may depend on a number of factors including job-related knowledge, education, skills, experience, and other business-related considerations.

#RemoteWork #WorkFromHome #RemoteJob #WFH

About Plume

As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Charter, Liberty Global, and J:COM.

Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.

Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

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More about this job

Skills

Customer experience
Program management
Change management
Communication skills
Reporting
Leadership
Risk management
Technical support
PMP
Paramedic
Project management
Salesforce
Jira
Customer relations

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