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Engineering Program Specialist V
Insight Global
Redmond, WA
- From $58 USD / hour
Minimum of 5+ years of experience as an Engineering Program Specialist, Project Manager, Program Manager, or relevant role in high-tech hardware and/or software development.
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Financial Center Manager Associate
Fifth Third Bank, National Association
Savannah, GA
The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small…
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Recruiter / Talent Acquisition Specialist - Part Time
Dungarvin
Remote, United States
- $25.2 USD / hour
- Part-time
Employee Perks: National Brand Discounts, Employee Referral Program, Employee Assistance Program, and access to Tapcheck (get 50% of your pay before payday).
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Enterprise Data and Tool Risk Analyst
City National Bank of Florida
Coral Gables, FL
Supports the Director in maintaining the Tool Risk Management Program governing documents, procedures, and templates, drafting updates for the Director’s review.
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Pharmaceutical Sales Associate Territory Manager - Cardiometabolic Health
Lilly USA, LLC
United States
The Territory Manager will be accountable for driving results by embracing Lilly’s suite of models: Lilly Selling Model, Lilly Competency Model and Account Management Model to meet the…
Added 1 min ago
Vice President, Commercial Solutions - Central America and Caribbean
Visa International Service Association
Miami, FL
The role will directly report to the LAC Head of CMS, with a dotted line to the Group Country Manager for Central America and Caribbean (CarCam) , in order to ensure focusing on key…
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Sr. Director
Visa U.S.A. Inc.
San Francisco, CA
Partner with Finance to ensure disciplined budget management, accurate forecasting, and a clear view of return, efficiency, and scaling decisions.
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Communications Manager
Visa U.S.A. Inc.
NY
Visa is seeking a Manager, Global Media Relations, to help drive earned media strategy and execution across the company's Business, Brand and Technology Communications teams.
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EVS Assistant Director
HHS Environmental Services, LLC (USA)
Gainesville, FL
Be open-minded and ready to learn from your manager and team members alike
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Adult Outpatient QMHP (SNOP)
Metrocare Services
Dallas, TX
Perform follow up hospital assessments the same day as requested by the hospital and report assessment outcome to the Clinical Manager
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IT Client Support Specialist 3 (PCN 07-1227)
State of Alaska
Juneau, AK
…thoroughly document user issues and resolutions in the ticket management system and provide remote support statewide on custom DOL applications. If you enjoy a challenge and working in a…
Added 2 mins ago
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Microbiology Certification Officer (Microbiologist 3, PCN 187233)
State of Alaska
Anchorage, AK
- $36.34 USD / hour
Protect Public Health Across Alaska: Lead a statewide program certifying drinking water laboratories to ensure accurate, reliable microbiological testing and protect the health and safety…
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Administrative Officer 2 (02-8046)
State of Alaska
Juneau, AK
Financial Management: Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and…
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Natural Resource Technician 3 - Forest Inventory Crew Lead (PCN 10-20040-42)
State of Alaska
Fairbanks, AK
- $28.28 USD / hour
This position offers the opportunity to gain valuable leadership and technical experience in the Forest Inventory program.
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Natural Resource Technician 2 - Forest Inventory Crew Member (PCN 10-N18023-31)
State of Alaska
Fairbanks, AK
- $24.87 USD / hour
…assists with field inventory data collection to support forest management operations throughout the State. The incumbent will travel daily by helicopter/boat/ATV/truck and work as part of a…
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Health Program Manager 3 (Injury Prevention Unit Manager - PCN 061777)
State of Alaska
Anchorage, AK
Program Oversight: Plans, coordinates, and monitors programs to ensure that federal, state, and/or local government program requirements and plans are met, providing professional…
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Grain Location Manager
GPAC
Mayville, ND
- $90,000 to $130,000 USD / year
Knowledge of management and supervisory principles and practices, including program planning, contract requirements, budgeting, direction, coordination, and evaluation.
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Dining Services District Manager
Healthcare Services Group, Inc.
LAS VEGAS, NV
Join Healthcare Services Group (HCSG) as a Dining Services District Manager, where you will oversee dining services operations across multiple locations. At HCSG, we are passionate about…
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General Manager - Optical
National Vision
South Jordan, UT
As a General Manager, you’ll lead a talented team, drive results, and create an amazing experience for both patients and associates every single day.
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(DEPARTMENTAL INTERNAL ONLY) DISTRICT CLERK'S OFFICE - COURT CLERK, SENIOR
County of El Paso
El Paso, TX
- $20.09 USD / hour
Meets with management staff to identify and resolve problems;
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Big O Tires Automotive Technician
Leeds West Groups
Urbandale, IA
Collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.
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Senior ITS Project Manager
Welbehealth
Remote, United States
The Senior ITS Project Manager works with business and technical stakeholders (namely, Business SMEs, Product team, Architects, Developers, Analytics team, and senior leaders) to plan and…
Added 3 mins ago
Technical Product Manager
Welbehealth
Remote, United States
Under the direction of the Director, Analytics Translation, the Technical Product Manager is accountable for leading and building best-in-class data solutions, ensuring that our healthcare…
Added 3 mins ago
MR
Service Manager
Mission Rock Residential LLC
Orlando, FL
- $34 to $35 USD / hour
We are more than a property management company - we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I…
Added 3 mins ago
Clinical Trial Manager II
Syneos Health, LLC
Remote, United States
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition…

Plume

Program Manager - Customer Success

United States

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Job details

Experience: 3–5+ years of experience in technical program management, technical account management, solutions engineering, or a similar customer-facing technical role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Life at Plume

At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces - and human experiences - at massive scale.

We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.

The Opportunity

Plume is looking for a Technical Program Manager to join our Customer Experience organization, reporting directly to the VP of Customer Experience. This role sits at the intersection of technical delivery, program management, and customer success, acting as the connective tissue between our Product and engineering teams, and the Customer Success organization that supports our operator partners. You'll be the technical prime who ensures our solutions genuinely fit customer needs, the program lead who keeps cross-functional delivery on track, and the steady hand who guides the Customer Success team through change as new capabilities roll out.

What You Will Do

Own delivery of cross-functional programs supporting the Customer Success organization, coordinating stakeholders across product, engineering, and operations to keep scope, milestones, and resourcing on track.
Act as the technical prime for Customer Success, validating that product releases, configurations, and integrations genuinely fit each customer's environment and use case.
Lead change management as product and platform updates scale through the Customer Success team, including enablement materials, communication plans, and training so the team adopts new capabilities smoothly and confidently.
Serve as the technical intermediary between end customers and the Network Operations Center (NOC), triaging issues surfaced by customers, routing them to the right team, and ensuring timely resolution with clear communication back to all stakeholders.
Support core PMO functions for the Customer Experience organization: maintaining program trackers, status reporting, and risk/issue logs, and running the cadences that keep leadership informed.
Partner closely with the VP of Customer Experience to prioritize initiatives, flag risks early, and represent the voice of the customer in technical and delivery conversations.
Build strong working relationships across Customer Success, NOC, Engineering, and Product, so technical issues and program updates move quickly and don't get lost between teams.

Who You Are

A structured, detail-oriented operator who thrives at the intersection of technical depth and program management.
Comfortable translating between technical and non-technical audiences, from engineering and the NOC to Customer Success and executive leadership.
A natural bridge-builder who can guide a team through change and bring people along during transitions, not just announce them.
Calm and methodical under pressure when triaging live, customer-impacting technical issues.
Self-directed and comfortable juggling multiple concurrent initiatives with competing priorities and deadlines.
Genuinely curious about the product and the customer's experience of it, not just the process of shipping it.

Basic Qualifications

3–5+ years of experience in technical program management, technical account management, solutions engineering, or a similar customer-facing technical role.
Demonstrated experience managing cross-functional programs from kickoff through delivery, including status reporting and risk management.
Experience working with or supporting NOC, escalation, or technical support processes.
Experience leading or supporting change management as products or processes evolve within a customer-facing team.
Strong written and verbal communication skills, with experience presenting to senior/executive stakeholders.

Preferred Qualifications

Experience in telecommunications, broadband/ISP, smart home, or IoT industries.
PMP, PMI-ACP, or similar program/project management certification.
Hands-on experience with Salesforce, Jira, and Gong, or comparable CRM, ticketing, and conversation-intelligence tools.
Experience working directly with engineering and NOC teams to resolve technical escalations at scale.
Background supporting B2B2C or telco/operator-facing customer relationships.

Total compensation package would include: An anticipated base compensation of $160,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and company match, basic life insurance, and unparalleled health, dental, vision, and other benefits and perks. An employee's base salary may depend on a number of factors including job-related knowledge, education, skills, experience, and other business-related considerations.

#RemoteWork #WorkFromHome #RemoteJob #WFH

About Plume

As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Charter, Liberty Global, and J:COM.

Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.

Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

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More about this job

Skills

Customer experience
Program management
Change management
Communication skills
Reporting
Leadership
Risk management
Technical support
PMP
Paramedic
Project management
Salesforce
Jira
Customer relations

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