Jobs in the United States

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Added 1 min ago
Vice President, Commercial Solutions - Central America and Caribbean
Visa International Service Association
Miami, FL
The role will directly report to the LAC Head of CMS, with a dotted line to the Group Country Manager for Central America and Caribbean (CarCam) , in order to ensure focusing on key…
Added 1 min ago
Sr. Director
Visa U.S.A. Inc.
San Francisco, CA
Added 1 min ago
Communications Manager
Visa U.S.A. Inc.
NY
Visa is seeking a Manager, Global Media Relations, to help drive earned media strategy and execution across the company's Business, Brand and Technology Communications teams.
Added 5 mins ago
Program Manager- Manufacturing Transformation
COV Covidien LP
Salt Lake City, UT
The Program Manager is responsible for leading a portfolio of complex, cross-functional capacity expansion and manufacturing transformation initiatives. This role serves as the primary…
Added 5 mins ago
EP Mapping Specialist, CAS
MDU Medtronic USA Inc
Remote, United States
…rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior…
Added 7 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Chattanooga, TN
- $19.25 USD / hour
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily…
Added 7 mins ago
OD
Onboarding Accounting Specialist
Opsahl Dawson
Remote, United States
- $100,000 to $125,000 USD / year
Equity Program Eligibility at Sr. Manager Level + top performing Managers
Added 8 mins ago
A
Technical Project Manager
Actalent
Austin, TX
- $62 to $66 USD / hour
Job Title: Technical Project ManagerJob DescriptionWe are seeking a dedicated Technical Project Manager to oversee factory design projects from concept development through to final…
Added 8 mins ago
A
Safety Professional
Actalent
Fairfax, IA
- $35 to $45 USD / hour
Carry out any additional assignments deemed appropriate by Health & Safety Manager
Added 8 mins ago
Safety Manager
Actalent
Des Moines, IA
…state, a 401(k) plan with matching, an employee assistance program, 100% paid health insurance upon direct hire, and participation in an employee stock…
Added 8 mins ago
A
Design Manager
Actalent
Des Moines, IA
- $80,000 to $125,000 USD / year
Job Title: Design ManagerJob DescriptionThe Design Manager leads and oversees design activities for assigned development projects, ensuring optimal functionality, strong aesthetics, and…
Added 8 mins ago
A
Safety Manager
Actalent
Des Moines, IA
- $45 to $55 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 8 mins ago
A
Safety Manager
Actalent
Des Moines, IA
- $45 to $55 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 8 mins ago
Technical Program Engineering Manager - 19699
Synopsys
Sunnyvale, CA
Proven experience as a Program Manager, leading complex projects in the software industry
Added 11 mins ago
BH
Senior Cyber Security Engineer
Berkshire Hathaway Homestate Companies
Bay Area, CA
- $175,810 to $215,140 USD / year
…executing the Enterprise Security services and cyber security program, with emphasis on securing the software development lifecycle, cloud and AI enabled systems, and security operations.…
Added 11 mins ago
BH
Senior Cyber Security Engineer
Berkshire Hathaway Homestate Companies
Sacramento, CA
- $155,390 to $189,140 USD / year
…executing the Enterprise Security services and cyber security program, with emphasis on securing the software development lifecycle, cloud and AI enabled systems, and security operations.…
Added 11 mins ago
Senior Program Manager
KBR Wyle Services, LLC
Huntsville, AL
The Senior Program Manager is responsible for the strategic leadership, execution, and growth of complex defense programs and portfolios supporting advanced weapon systems and critical…
Added 11 mins ago
CO
Resident Care Manager
Cedarhurst of Columbia
Columbia, MO
- $52,000 USD / year
…personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling…
Added 11 mins ago
FRONT END/RELIEF ASST DEPT LEADER
The Kroger Co.
Lynnwood, WA
…assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the Company’s core values of respect, honesty, integrity, diversity,…
Added 12 mins ago
Grocery Night Clerk
The Kroger Co.
Pasadena, TX
…that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance…
Added 12 mins ago
Grocery Daystocker
The Kroger Co.
Buckeye, AZ
…that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance…
Added 12 mins ago
STORE/NIGHT DEPT LEADER
The Kroger Co.
Pueblo, CO · Colorado Springs, CO
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
Added 12 mins ago
GO
Assistant Store Manager
Goodwill of Central & Northern Arizona
United States
- $47,000 USD / year
Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
Added 12 mins ago
GO
Assistant Store Manager
Goodwill of Central & Northern Arizona
United States
- $47,000 USD / year
Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.
Added 12 mins ago
Nutrition Assistant
HMW - Houston Methodist West Hospital - Methodist Health Centers
United States
Certified Food Manager - Obtain in 90 days; Once Food Service Manager Certification is obtained, Food Handler Permit is no longer required; Food Service Manager must be renewed every 5 years

Plume

Program Manager - Customer Success

United States

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Job details

Experience: 3–5+ years of experience in technical program management, technical account management, solutions engineering, or a similar customer-facing technical role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Life at Plume

At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces - and human experiences - at massive scale.

We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.

The Opportunity

Plume is looking for a Technical Program Manager to join our Customer Experience organization, reporting directly to the VP of Customer Experience. This role sits at the intersection of technical delivery, program management, and customer success, acting as the connective tissue between our Product and engineering teams, and the Customer Success organization that supports our operator partners. You'll be the technical prime who ensures our solutions genuinely fit customer needs, the program lead who keeps cross-functional delivery on track, and the steady hand who guides the Customer Success team through change as new capabilities roll out.

What You Will Do

Own delivery of cross-functional programs supporting the Customer Success organization, coordinating stakeholders across product, engineering, and operations to keep scope, milestones, and resourcing on track.
Act as the technical prime for Customer Success, validating that product releases, configurations, and integrations genuinely fit each customer's environment and use case.
Lead change management as product and platform updates scale through the Customer Success team, including enablement materials, communication plans, and training so the team adopts new capabilities smoothly and confidently.
Serve as the technical intermediary between end customers and the Network Operations Center (NOC), triaging issues surfaced by customers, routing them to the right team, and ensuring timely resolution with clear communication back to all stakeholders.
Support core PMO functions for the Customer Experience organization: maintaining program trackers, status reporting, and risk/issue logs, and running the cadences that keep leadership informed.
Partner closely with the VP of Customer Experience to prioritize initiatives, flag risks early, and represent the voice of the customer in technical and delivery conversations.
Build strong working relationships across Customer Success, NOC, Engineering, and Product, so technical issues and program updates move quickly and don't get lost between teams.

Who You Are

A structured, detail-oriented operator who thrives at the intersection of technical depth and program management.
Comfortable translating between technical and non-technical audiences, from engineering and the NOC to Customer Success and executive leadership.
A natural bridge-builder who can guide a team through change and bring people along during transitions, not just announce them.
Calm and methodical under pressure when triaging live, customer-impacting technical issues.
Self-directed and comfortable juggling multiple concurrent initiatives with competing priorities and deadlines.
Genuinely curious about the product and the customer's experience of it, not just the process of shipping it.

Basic Qualifications

3–5+ years of experience in technical program management, technical account management, solutions engineering, or a similar customer-facing technical role.
Demonstrated experience managing cross-functional programs from kickoff through delivery, including status reporting and risk management.
Experience working with or supporting NOC, escalation, or technical support processes.
Experience leading or supporting change management as products or processes evolve within a customer-facing team.
Strong written and verbal communication skills, with experience presenting to senior/executive stakeholders.

Preferred Qualifications

Experience in telecommunications, broadband/ISP, smart home, or IoT industries.
PMP, PMI-ACP, or similar program/project management certification.
Hands-on experience with Salesforce, Jira, and Gong, or comparable CRM, ticketing, and conversation-intelligence tools.
Experience working directly with engineering and NOC teams to resolve technical escalations at scale.
Background supporting B2B2C or telco/operator-facing customer relationships.

Total compensation package would include: An anticipated base compensation of $160,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and company match, basic life insurance, and unparalleled health, dental, vision, and other benefits and perks. An employee's base salary may depend on a number of factors including job-related knowledge, education, skills, experience, and other business-related considerations.

#RemoteWork #WorkFromHome #RemoteJob #WFH

About Plume

As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Charter, Liberty Global, and J:COM.

Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.

Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.

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More about this job

Skills

Customer experience
Program management
Change management
Communication skills
Reporting
Leadership
Risk management
Technical support
PMP
Paramedic
Project management
Salesforce
Jira
Customer relations

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