Jobs in the United States

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Added just now
Counter Sales Associate 1
Listings
COLUMBUS, OH
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution…
Added just now
Counter Sales Associate 1
Listings
DAYTON, OH
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution…
Added 1 min ago
OV
Vice President of Hospitality | Full-Time | Penn State University Athletics
Oak View Group
University Park, PA
- $170,000 to $185,000 USD / year
- Full-time
Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable.
Added 1 min ago
PC
Project Superintendent I | Construction
PEAK CONSTRUCTION CORPORATION
South West, FL
- $100,000 to $130,000 USD / year
…inspections, documenting results, and overseeing timely punch list…
Added 1 min ago
FT Audience Services Associate
KIMMEL CENTER INC.
Philadelphia, PA
Dedication towards Same Call Resolution and ability to deescalate conflict.
Added 2 mins ago
Customer Support Specialist
Astraeus Operations LLC
UNAVAILABLE, VA
…retaining end-to-end ServiceNow customer case ownership through resolution, including during Google engineering consults. The role partners with Systems Engineers for technical triage and…
Added 2 mins ago
Customer Support Specialist
Astraeus Operations LLC
UNAVAILABLE, VA
…retaining end-to-end ServiceNow customer case ownership through resolution, including during Google engineering consults. The role partners with Systems Engineers for technical triage and…
Added 2 mins ago
Prenatal Account Executive
BillionToOne
Remote, United States
…needs. This is a field sales position and reports to a Regional Manager -…
Added 2 mins ago
Account Executive
BillionToOne
Remote, United States
…needs. This is a field sales position and reports to a Regional Manager -…
Added 2 mins ago
Account Executive
BillionToOne
Remote, United States
…needs. This is a field sales position and reports to a Regional Manager -…
Added 2 mins ago
Department Manager - Destin
Nike
Destin, FL
Behind every great team is a great coach. That’s why when you join us as a Department Manager, we refer to you as a Coach.
Added 2 mins ago
Lead Process Control Engineer
INEOS USA LLC
Alvin, TX
Coordinate workload priorities across units and help identify resource needs, constraints, and conflicts for resolution by the appropriate manager or Team Leader.
Added 2 mins ago
Service Center Shop Lead
International Drilling Equipment
Rural Hall, NC
Stop or hold unsafe, incomplete, undocumented, or poor-quality work and require corrective action before release; a QC hold may be overridden only by the Service Manager
Added 2 mins ago
Supervisor Service Coordination
Progress Residential PM Holdings, LLC
Tempe, AZ
As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first…
Added 2 mins ago
FF
Guest Service Representative (Full Time)
Festival Foods
Green Bay, WI
- Full-time
Job Title: Guest Service Representative (GSR) Reports to: Guest Services Manager
Added 2 mins ago
I-
Assistant Community Manager Manufactured Housing Community
IPG - Sage
Richland, WA
- $24 to $28 USD / hour
We are seeking a dedicated Assistant Community Manager to support the operations at a manufactured housing community, Richland Mobile Home Park (334 homes), located in Richland, WA.. We are…
Added 2 mins ago
Optometric Technician - Eyecare Specialties
EssilorLuxottica Group
Clinton, MO
Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs; consults with Optometrists, Optician or Practice Manager when necessary.
Added 2 mins ago
REGULATORY ADVISOR
FORMULATED Solutions LLC
Largo, FL
This is a senior individual contributor position that partners with the Regulatory Affairs Manager and site Quality leaders. The position carries full Quality authority, equivalent to the…
Added 3 mins ago
CASE MANAGER RN - BURN
HHC
Indianapolis, IN
The Case Manager RN – Burn is responsible for managing each patient’s plan of care, monitoring for appropriate resource utilization, and coordinating the patient’s discharge plan.
Added 3 mins ago
Lending Center Consultant
Technology Credit Union
San Jose, CA
Responds to requests for information from callers, resolves member concerns in a timely manner, and finds resolution for escalated member issues or directs the call to the appropriate level.
Added 3 mins ago
Store Manager - Huntsville, AL
Cavender Stores, LTD.
Huntsville, AL
The Store Manager leads all aspects of store operations while creating an exceptional customer experience and delivering business results. As the leader of the Store Management Team, the…
Added 4 mins ago
General Manager/ Operating Partner
Sonic
Munfordville, KY
Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
Added 4 mins ago
General Manager/ Operating Partner
Sonic
Louisville, KY
Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
Added 4 mins ago
General Manager/ Operating Partner
Sonic
Louisville, KY
Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
Added 4 mins ago
General Manager/ Operating Partner
Sonic
Elizabethtown, KY
Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Plenful

Lead Technical Implementation Manager

New York City, NY, United States
San Francisco, CA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT PLENFUL

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 100+ leading health systems, pharmacies, and healthcare organizations across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Apply now to join our growing team.

ABOUT THE ROLE

We’re looking for a Manager of Technical Customer Success to lead our six-person Intake Authorization team as it grows.

This is a player-coach role: you’ll manage and develop the team while carrying your own customer portfolio. You’ll help customers solve complex data, integration, and configuration challenges while ensuring the team delivers consistent, scalable, and high-quality technical solutions.

You’ll work closely with Account Management, Product, and Engineering to improve the customer experience and shape how Technical Customer Success supports the Intake Authorization product.

WHAT YOU’LL DO

Manage, coach, and develop the Intake Authorization Technical Customer Success team.
Carry a customer portfolio and provide hands-on technical guidance.
Establish standards for technical quality, customer communication, ownership, and responsiveness.
Guide investigations involving SQL, customer data, APIs, healthcare integrations, configurations, and product behavior.
Lead the technical response to complex or high-impact customer escalations.
Manage team capacity, prioritization, and customer coverage as the team grows.
Improve how the team triages, investigates, documents, and escalates technical issues.
Turn recurring customer challenges into documentation, tooling, automation, training, or product improvements.
Partner with Account Management, Product, Engineering, Support, and Implementation to resolve issues and improve the customer experience.
Define and track metrics related to resolution speed, escalation trends, technical quality, capacity, and team effectiveness.
Build a team culture centered on learning, accountability, collaboration, and continuous improvement.

YOU MAY BE A FIT IF

You have 6+ years of experience in technical customer success, solutions engineering, technical support, integrations, or a related customer-facing technical role.
You have 2+ years of direct people-management or formal team-lead experience.
You have successfully coached technical professionals while remaining hands-on with customers.
You’re highly proficient in writing and troubleshooting complex SQL queries.
You’ve built, configured, and troubleshot API-based integrations using formats such as JSON, XML, or YAML.
You have hands-on experience with healthcare integration standards such as FHIR or HL7.
You’re comfortable reading and troubleshooting code, even if software development is not your primary background.
You approach technical problems with structured root-cause analysis and sound judgment.
You’ve led complex customer escalations involving multiple internal teams.
You can explain technical issues clearly to customers, executives, and nontechnical partners.
You can balance customer work, people leadership, and operational responsibilities in a fast-growing environment.
Experience with prior authorization, medication access, pharmacy operations, or healthcare SaaS is strongly preferred.

WHY YOU'LL LOVE WORKING HERE

🚀 Mission-Driven, World-Class Team - Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact
📈 Opportunities for Growth - Strengthen your expertise through collaboration with experienced, high-performing leaders across the organization
🏢 Flexible Hybrid Work Environment - We're remote-first, with meaningful office presence in San Francisco and New York. R&D roles follow a hybrid model, with two days per week in our San Francisco office

BENEFITS & PERKS

🏥 Healthcare Coverage - Full medical, dental, and vision insurance for you and participation for your family
💰 401(k) with Company Match - Plenful matches 50% of your first 3% contributed
📊 Equity - Every full-time employee shares in our success
🌴 Unlimited PTO - Take the time you need, when you need it
🍽️ Daily Lunch Stipend - $100/week to cover your midday meals
💪 Wellness Stipend - $100/month to support your health and well-being
🚇 Commuter Benefits - $100/month for SF and NYC-based employees
👶 Parental Leave - Paid leave to support growing families

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