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Floor Leader (Full-Time)
Buckle
Novi, MI
- Full-time
The Leader in Training (LIT) and Floor Leader position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our…
Added 1 min ago
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Supervisor, Warehouse
DSV
Dallas-Fort Worth Int Apt, TX
- $66,528 to $83,160 USD / year
The Warehouse Supervisor is responsible for leading the warehouse department in all operational disciplines and ensure operational excellence, high productivity, and customer satisfaction.…
Added 1 min ago
Factory Supply Chain Manager
BAE Systems
Nashua, NH
SCM will assist in planning, developing, and executing corporate training and organizational development plan for Supply Chain personnel. Other people manager responsibilities include but…
Added 2 mins ago
Security Operations Manager
Astraeus Operations LLC
UNAVAILABLE, VA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s…
Added 2 mins ago
Customer Support Specialist
Astraeus Operations LLC
UNAVAILABLE, VA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s…
Added 2 mins ago
Customer Support Specialist
Astraeus Operations LLC
UNAVAILABLE, VA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s…
Added 2 mins ago
Systems Engineer
Astraeus Operations LLC
UNAVAILABLE, VA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s…
Added 2 mins ago
PC
A-Animal Clinic- Part Time Associate Veterinarian
PetVet Care Centers
Fort Worth, TX
- $60,000 to $65,000 USD / year
- Part-time
Career mobility and development opportunities
Added 2 mins ago
Supervisor Service Coordination
Progress Residential PM Holdings, LLC
Tempe, AZ
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
Added 2 mins ago
Virtual Registered Nurse (RN), On-Site, FT, 11a - 11p
Mary Washington Healthcare
United States
Develop and implement effective patient teaching strategies based on learning needs; use appropriate resources, incorporating planning for care after discharge. Evaluate the patient's…
Added 5 mins ago
Automation Testing Application Development Manager, Vice President
Citibank, N.A.
United States
Access ongoing learning and development opportunities to build your technical and leadership expertise.
Added 5 mins ago
Foreign Pharmacy Grad - International Pharmacy Intern
CVS Pharmacy, Inc.
Fort Worth, TX
Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development…
Added 5 mins ago
Bus Operator Trainee
Indygo
Indianapolis, IN
Learn to comply with the Americans with Disabilities Act (ADA) in operating the transit bus. This includes learning how to assist individuals with disabilities with boarding and…
Added 7 mins ago
Security Manager
Odyssey Systems Consulting Group, Ltd.
Hanscom AFB, MA
This position is filled through continuous recruitment and will remain open until a sufficient pool of applications has been received.Hired applicants may be eligible for benefits,…
Added 7 mins ago
Senior Security Manager
Odyssey Systems Consulting Group, Ltd.
Hanscom AFB, MA
This position is filled through continuous recruitment and will remain open until a sufficient pool of applications has been received.Hired applicants may be eligible for benefits,…
Added 7 mins ago
Bakery Clerk
Albertsons Companies
ASHLAND, OR · Ashland, OR
The Bakery Clerk plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish.…
Added 8 mins ago
AI manager
Novalink Solutions LLC
Phoenix, AZ
We are looking for an experienced AI Manager to lead our artificial intelligence initiatives from strategic framing to scalable, responsible deployment. In this role, you will oversee a…
Added 8 mins ago
Senior Technical Program Manager, Dedrone
Axon
Washington, DC
As a Senior Technical Program Manager, you will own the end-to-end launch of the organization's counter-UAS Solution offerings, from readiness through field deployment. You will work at the…
Added 9 mins ago
TL
District Manager
The Learning Experience - World Headquarters
Huntington, NY
- $95,000 to $110,000 USD / year
The Learning Experience is hiring a District Manager based in Long Island, NY to oversee operations and business performance across multiple corporate-owned and franchise childcare centers.
Added 11 mins ago
Automation Testing Application Development Manager, Vice President
Citi
IRVING, TX · JACKSONVILLE, FL · Irving, TX · Jacksonville, FL · Irving · Jacksonville
Access ongoing learning and development opportunities to build your technical and leadership expertise.
Added 11 mins ago
KC
Customer Support Engineer
KLA Corporation
Rio Rancho, NM
- $27.46 to $46.69 USD / hour
The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical…
Added 11 mins ago
KC
Customer Support Engineer
KLA Corporation
Richardson, TX
- $31.78 to $54.04 USD / hour
The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical…
Added 12 mins ago
Financial Services Officer - La Habra
Banc of California Page
La Habra, CA
Have a knowledge of and be a backup to other operational duties including Teller and assisting the Branch Operations Manager and Branch Manager.
Added 13 mins ago
CQ
Sales Capability & Learning Manager
Culligan Quench
King of Prussia, PA
- $80,000 to $85,000 USD / year
The Sales Capability & Learning Manager is responsible for building and managing performance-focused learning programs that strengthen sales capability beyond new hire onboarding. This role…
Added 14 mins ago
Substitute Teacher
PALADIN INC
Michigan City, IN
11. Observe children's health, development, behavior, and safety; respond appropriately within the scope of the position; and promptly report injuries, incidents, concerns, or significant…

Plenful

Lead Technical Implementation Manager

New York City, NY, United States
San Francisco, CA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT PLENFUL

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 100+ leading health systems, pharmacies, and healthcare organizations across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Apply now to join our growing team.

ABOUT THE ROLE

We’re looking for a Manager of Technical Customer Success to lead our six-person Intake Authorization team as it grows.

This is a player-coach role: you’ll manage and develop the team while carrying your own customer portfolio. You’ll help customers solve complex data, integration, and configuration challenges while ensuring the team delivers consistent, scalable, and high-quality technical solutions.

You’ll work closely with Account Management, Product, and Engineering to improve the customer experience and shape how Technical Customer Success supports the Intake Authorization product.

WHAT YOU’LL DO

Manage, coach, and develop the Intake Authorization Technical Customer Success team.
Carry a customer portfolio and provide hands-on technical guidance.
Establish standards for technical quality, customer communication, ownership, and responsiveness.
Guide investigations involving SQL, customer data, APIs, healthcare integrations, configurations, and product behavior.
Lead the technical response to complex or high-impact customer escalations.
Manage team capacity, prioritization, and customer coverage as the team grows.
Improve how the team triages, investigates, documents, and escalates technical issues.
Turn recurring customer challenges into documentation, tooling, automation, training, or product improvements.
Partner with Account Management, Product, Engineering, Support, and Implementation to resolve issues and improve the customer experience.
Define and track metrics related to resolution speed, escalation trends, technical quality, capacity, and team effectiveness.
Build a team culture centered on learning, accountability, collaboration, and continuous improvement.

YOU MAY BE A FIT IF

You have 6+ years of experience in technical customer success, solutions engineering, technical support, integrations, or a related customer-facing technical role.
You have 2+ years of direct people-management or formal team-lead experience.
You have successfully coached technical professionals while remaining hands-on with customers.
You’re highly proficient in writing and troubleshooting complex SQL queries.
You’ve built, configured, and troubleshot API-based integrations using formats such as JSON, XML, or YAML.
You have hands-on experience with healthcare integration standards such as FHIR or HL7.
You’re comfortable reading and troubleshooting code, even if software development is not your primary background.
You approach technical problems with structured root-cause analysis and sound judgment.
You’ve led complex customer escalations involving multiple internal teams.
You can explain technical issues clearly to customers, executives, and nontechnical partners.
You can balance customer work, people leadership, and operational responsibilities in a fast-growing environment.
Experience with prior authorization, medication access, pharmacy operations, or healthcare SaaS is strongly preferred.

WHY YOU'LL LOVE WORKING HERE

🚀 Mission-Driven, World-Class Team - Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact
📈 Opportunities for Growth - Strengthen your expertise through collaboration with experienced, high-performing leaders across the organization
🏢 Flexible Hybrid Work Environment - We're remote-first, with meaningful office presence in San Francisco and New York. R&D roles follow a hybrid model, with two days per week in our San Francisco office

BENEFITS & PERKS

🏥 Healthcare Coverage - Full medical, dental, and vision insurance for you and participation for your family
💰 401(k) with Company Match - Plenful matches 50% of your first 3% contributed
📊 Equity - Every full-time employee shares in our success
🌴 Unlimited PTO - Take the time you need, when you need it
🍽️ Daily Lunch Stipend - $100/week to cover your midday meals
💪 Wellness Stipend - $100/month to support your health and well-being
🚇 Commuter Benefits - $100/month for SF and NYC-based employees
👶 Parental Leave - Paid leave to support growing families

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