Jobs in the United States

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Added 1 min ago
PC
Project Superintendent I | Construction
PEAK CONSTRUCTION CORPORATION
South West, FL
- $100,000 to $130,000 USD / year
…will enhance your computer skills and understanding of PEAK software to optimize workflow and project execution. Through your leadership, commitment to safety, and focus on operational…
Added 1 min ago
Principal Tech Program Manager, Personalization
Amazon.com Services LLC
Seattle, WA
…internal surveys regularly recognize us as one of the best engineering organizations to work for in the company, with visible high-impact work, low operational load, respectful work-life…
Added 1 min ago
Software Engineering Manager, AWS EKS
Amazon Development Center U.S., Inc.
Seattle, WA
Amazon's Elastic Kubernetes Service (EKS) is looking for a Software Engineering Manager for one of our infrastructure team that manages EKS compute products including EKS Auto and EKS…
Added 1 min ago
Product Manager - Technical, AFT Outbound Flow
Amazon.com Services LLC
Bellevue, WA
As a Product Manager - Technical, you will own the product vision, strategy, and roadmap for systems that predict the state of downstream operations and make decisions in real time at the…
Added 2 mins ago
Technical Product Manager & Designer
TrustLayer, Inc
Remote, United States
Our users are risk managers, AP teams, property managers and the vendors who upload documents to them. Many aren't software people. You'll turn complex compliance work - requirements,…
Added 4 mins ago
Grading | Utilities Project Manager
CRH
Rossville, GA
Minimum Associates Degree preferred (Civil, Engineering, or Construction Management)
Added 4 mins ago
Staff SW Engineer
Visa U.S.A. Inc.
Austin, TX
This is a hands-on technical role requiring strong software engineering fundamentals, system design experience, and a passion for building reliable, scalable systems.
Added 4 mins ago
PG
Regional Sales Manager
Potter Global Technologies
Roanoke, VA
- $90,000 to $200,000 USD / year
Join Us as a Regional Sales Manager - New Jersey/ Metro NY at Potter Global Technologies
Added 4 mins ago
PG
Regional Sales Manager
Potter Global Technologies
Roanoke, VA
- $90,000 to $200,000 USD / year
Join Us as a Regional Sales Manager at Potter Global Technologies
Added 4 mins ago
Customer Success Manager - Bolingbrook, IL
Formic
Bolingbrook, IL
3-5+ years of experience in a manufacturing operations role (e.g. Plant or Production Manager/Supervisor/Process Engineering Leader) in a manufacturing or production operations environment.
Added 5 mins ago
Automation Testing Application Development Manager, Vice President
Citibank, N.A.
United States
As an Automation Testing Engineering Manager at Citi, you will lead a team shaping how AI and automation are applied to modern software quality practices. You will guide six engineers plus…
Added 5 mins ago
Senior Transmission Planning Engineer - Stability Studies
ICF
Reston, VA
We are a relentlessly client-focused group re-imagining, re-designing, and re-engineering the way electric utilities tackle industry problems. Our transmission planning team delivers…
Added 5 mins ago
Lead Energy Engineer
ICF
Albuquerque, NM
Perform and review advanced engineering calculations using applicable industry methods, engineering software, cost-estimating tools, and internal ICF calculators.
Added 7 mins ago
Senior Security Manager
Odyssey Systems Consulting Group, Ltd.
Hanscom AFB, MA
Odyssey Systems has an exciting opportunity for a Senior Security Manager providing support to Program Acquisition Executive for Nuclear Command, Control, Communications Integration…
Added 7 mins ago
L
Business Value Consultant
Lovable
New York City
- $219,000 to $295,500 USD / year
…accounts turn Lovable into an organization-wide change in how software gets built. You’ll work two ways at once: hands-on in our most strategic accounts, and through scaled tooling that…
Added 7 mins ago
Staff Software Engineer, Tech Foundations
Airbnb
United States
Explain tradeoffs and return on investment to engineering leadership in terms of reliability, cost, and developer productivity.
Added 8 mins ago
Engineering Technician
Lincoln Electric
Fort Loramie, OH
Assist department Manager with skill development of other technicians.
Added 8 mins ago
AI manager
Novalink Solutions LLC
Phoenix, AZ
Cross-Functional Collaboration: Serve as the primary bridge between technical teams (data science, MLOps, software engineering) and non-technical business stakeholders.
Added 9 mins ago
Senior Technical Program Manager, Dedrone
Axon
Washington, DC
As a Senior Technical Program Manager, you will own the end-to-end launch of the organization's counter-UAS Solution offerings, from readiness through field deployment. You will work at the…
Added 10 mins ago
Engineer I
New Jersey Resources
Wall, NJ
New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources, is seeking an Engineer I to provide engineering expertise to identify, plan, design, coordinate, and manage multiple…
Added 10 mins ago
Sr. Project Manager I
Prime AE Group Inc
Tampa, FL · Lake Worth, FL
As a Senior Project Manager – Highway, you will lead the planning, design, and delivery of highway and transportation engineering projects, including urban and rural roadways, interstates,…
Added 10 mins ago
Food Service Director
Healthcare Services Group, Inc.
WILSON, NC
The Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role requires…
Added 10 mins ago
Software Engineering Manager - Asset Management Group Technology
PNC
Pittsburgh, PA · Farmers Branch, TX · Lakewood, CO · Strongsville, OH · Phoenix, AZ
…an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's Asset Management Group organization, you will be based in Pittsburgh, PA, Phoenix, AZ,…
Added 11 mins ago
Automation Testing Application Development Manager, Vice President
Citi
IRVING, TX · JACKSONVILLE, FL · Irving, TX · Jacksonville, FL · Irving · Jacksonville
As an Automation Testing Engineering Manager at Citi, you will lead a team shaping how AI and automation are applied to modern software quality practices. You will guide six engineers plus…
Added 11 mins ago
Cybersecurity Engineer
Omitron, Inc.
Colorado Springs, CO
…engineer will work closely with the Information Systems Security Manager (ISSM) to support accreditation and continuous monitoring efforts across critical information…

Plenful

Lead Technical Implementation Manager

New York City, NY, United States
San Francisco, CA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT PLENFUL

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 100+ leading health systems, pharmacies, and healthcare organizations across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Apply now to join our growing team.

ABOUT THE ROLE

We’re looking for a Manager of Technical Customer Success to lead our six-person Intake Authorization team as it grows.

This is a player-coach role: you’ll manage and develop the team while carrying your own customer portfolio. You’ll help customers solve complex data, integration, and configuration challenges while ensuring the team delivers consistent, scalable, and high-quality technical solutions.

You’ll work closely with Account Management, Product, and Engineering to improve the customer experience and shape how Technical Customer Success supports the Intake Authorization product.

WHAT YOU’LL DO

Manage, coach, and develop the Intake Authorization Technical Customer Success team.
Carry a customer portfolio and provide hands-on technical guidance.
Establish standards for technical quality, customer communication, ownership, and responsiveness.
Guide investigations involving SQL, customer data, APIs, healthcare integrations, configurations, and product behavior.
Lead the technical response to complex or high-impact customer escalations.
Manage team capacity, prioritization, and customer coverage as the team grows.
Improve how the team triages, investigates, documents, and escalates technical issues.
Turn recurring customer challenges into documentation, tooling, automation, training, or product improvements.
Partner with Account Management, Product, Engineering, Support, and Implementation to resolve issues and improve the customer experience.
Define and track metrics related to resolution speed, escalation trends, technical quality, capacity, and team effectiveness.
Build a team culture centered on learning, accountability, collaboration, and continuous improvement.

YOU MAY BE A FIT IF

You have 6+ years of experience in technical customer success, solutions engineering, technical support, integrations, or a related customer-facing technical role.
You have 2+ years of direct people-management or formal team-lead experience.
You have successfully coached technical professionals while remaining hands-on with customers.
You’re highly proficient in writing and troubleshooting complex SQL queries.
You’ve built, configured, and troubleshot API-based integrations using formats such as JSON, XML, or YAML.
You have hands-on experience with healthcare integration standards such as FHIR or HL7.
You’re comfortable reading and troubleshooting code, even if software development is not your primary background.
You approach technical problems with structured root-cause analysis and sound judgment.
You’ve led complex customer escalations involving multiple internal teams.
You can explain technical issues clearly to customers, executives, and nontechnical partners.
You can balance customer work, people leadership, and operational responsibilities in a fast-growing environment.
Experience with prior authorization, medication access, pharmacy operations, or healthcare SaaS is strongly preferred.

WHY YOU'LL LOVE WORKING HERE

🚀 Mission-Driven, World-Class Team - Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact
📈 Opportunities for Growth - Strengthen your expertise through collaboration with experienced, high-performing leaders across the organization
🏢 Flexible Hybrid Work Environment - We're remote-first, with meaningful office presence in San Francisco and New York. R&D roles follow a hybrid model, with two days per week in our San Francisco office

BENEFITS & PERKS

🏥 Healthcare Coverage - Full medical, dental, and vision insurance for you and participation for your family
💰 401(k) with Company Match - Plenful matches 50% of your first 3% contributed
📊 Equity - Every full-time employee shares in our success
🌴 Unlimited PTO - Take the time you need, when you need it
🍽️ Daily Lunch Stipend - $100/week to cover your midday meals
💪 Wellness Stipend - $100/month to support your health and well-being
🚇 Commuter Benefits - $100/month for SF and NYC-based employees
👶 Parental Leave - Paid leave to support growing families

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