Jobs in the United States

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Added 24 mins ago
Senior Quality Systems Specialist
Medtronic
Tempe, AZ
Provide clear order acknowledgements to customers, leveraging SAP functionality where available and supporting configuration needs for the site as appropriate.
Added 1 hour ago
Senior Product Manager, Web Proxy & Secure Web Gateway (SWG) (hybrid)
Palo Alto Networks, Inc.
CA
Palo Alto Networks is seeking a Senior Product Manager, Web Proxy & Secure Web Gateway (SWG) to lead product strategy, roadmap development, and customer adoption for enterprise web proxy…
Added 1 hour ago
IT Manager
Muon Space
San Jose, CA
Muon seeks an IT Manager to join our Information Technology team. The ideal candidate is a proactive IT leader with a strong background in enterprise software evaluation, SaaS lifecycle…
Added 1 hour ago
Product Manager, Wired AIOps Efficacy
Hewlett Packard Enterprise
Cupertino, CA
…respect to the whole company product portfolio (i.e. Product configuration mix, Revenue/Margins, financials, market…
Added 2 hours ago
Program Manager
AIRO Group Holdings, Inc.
McLean, VA · Phoenix, AZ
The Program Manager leads execution of the contracts AIRO Drone wins. The first assignment is DMRE: a paid, five-week planning sprint (Milestone 2, expected November to December 2026) in…
Added 3 hours ago
BA
Network Administrator
BROOKLYN ACADEMY OF MUSIC INC
Brooklyn, NY
- $85,000 to $95,000 USD / year
…WatchGuard firewalls, are maintained at current firmware and configuration standards, with exceptions documented and reported to the Director of IT and Cybersecurity…
Added 3 hours ago
CO
Cybersecurity Architect
City of Eugene
Eugene, OR
- $60.18 to $81.25 USD / hour
…Security Information and Event Management (SIEM), security log analysis, and identification of anomalous…
Added 4 hours ago
Microsoft 365 Systems Administrator
BizFirst
McLean, VA
Knowledge of endpoint management tools such as Microsoft Intune or Microsoft Endpoint Configuration Manager.
Added 4 hours ago
Sentinel Specialty Systems Engineering SSE Supplier Validation Section Manager 2 - 13064-2
Northrop Grumman
Huntsville
…and program protection risk posture. The Supplier Validation Manager will work closely with SSE, Program Management, Quality, Procurement, Configuration Management, and customer…
Added 4 hours ago
Computer Support 3 - 20098 - Roy Utah
Northrop Grumman
Roy
…monitoring system; Assist the Information System Security Officer/Manager with the analysis of anomalies, and work with System Administrators to resolve problems and…
Added 4 hours ago
Sentinel Manager Test Network Engineering 2 - 20536
Northrop Grumman
Roy
Northrop Grumman Defense Systems (NGDS) is seeking a Test Network Manager 2 in Roy, UT.
Added 4 hours ago
EH
Application Analyst II - EPIC Resolute Hospital Billing (HB)
ECU Health Medical Center
Remote, United States
- $75,857.6 to $110,567.6 USD / year
…analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the…
Added 4 hours ago
Senior Director, Plant Manager – Missile Integration & Electronics
Dynetics Tech Sol, Inc
Huntsville, AL
The Plant Manager is responsible for the overall leadership, performance, and operational effectiveness of a manufacturing facility supporting missile integration and test operations and…
Added 4 hours ago
Sentinel Manager Test Network Engineering 2 - 20536
CORP-Corporate Office
United States
Northrop Grumman Defense Systems (NGDS) is seeking a Test Network Manager 2 in Roy, UT.
Added 4 hours ago
Computer Support 3 - 20098 - Roy Utah
CORP-Corporate Office
United States
…monitoring system; Assist the Information System Security Officer/Manager with the analysis of anomalies, and work with System Administrators to resolve problems and…
Added 5 hours ago
Asst. Port Engineer/NSE Analyst
Patriot Contract Services
Vancouver, WA
Run ongoing review and analysis of NSE preventive and predictive maintenance data, OEM inspection reports, ABS/USCG survey data, CASREPs and lessons learned, and report trends to the PE and…
Added 5 hours ago
16323 - Programmer Analyst 6 - Senior IBM Master Data Management(MDM) & Integration Developer
Smith Johnson Tech
Lansing, MI
…MDM data models, entities, transactions, batch processing, configuration, customization, and…
Added 5 hours ago
E
Senior Analyst-Tech Con-Sol Del Center-WAM-Tech Service-FSO-Manager - Multiple Positions - 1757760
EY
Dallas, TX
- $160,290 USD / year
…Work as part of a project team and work on the design, build/configuration, testing, automation, analysis, delivery and support of solutions to solve technical and business problems in…
Added 6 hours ago
IT Network & Systems Manager
Boulder Housing Partners
Boulder, CO
The IT Manager, Network & Systems leads the infrastructure and operational services that support Boulder Housing Partners’ staff, properties, and resident-facing technology. Reporting to…
Added 6 hours ago
Health Provider Revenue Cycle Manager
Accenture LLP Company
NY
As a Health Provider Revenue Cycle Manager, you lead and support revenue cycle transformations for complex provider organizations such as AMCs, IDNs, and large medical groups. You have…
Added 6 hours ago
AM
TEST OPERATIONS LEAD
Advanced Motion Controls
Camarillo, CA
- $23 to $27 USD / hour
The Test Operations Lead works closely with Manufacturing, Failure Analysis, Test Engineering, Manufacturing Engineering, Quality, Planning, and other support functions to identify and…
Added 6 hours ago
16321 - Programmer 3 - Angular
Smith Johnson Tech
Lansing, MI
· Configuration management procedures to be strictly followed as defined by the development team
Added 6 hours ago
EH
Application Analyst II - EPIC Resolute Professional Billing (PB)
ECU Health Medical Center
Remote, United States
- $75,857.6 to $110,567.6 USD / year
…analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the…
Added 7 hours ago
Security & Infrastructure Architect
CivicPlus, LLC
Remote, United States
…with that growth. You will set a clear definition of secure configuration, carry it consistently across environments, and make sure new designs are reviewed against it before they…
Added 7 hours ago
ISSM II - Information Systems Security Manager
Watermark Risk Management International
Fort Walton Beach, FL
Institute and implement a Configuration Control Board (CCB) charter

Plenful

Lead Technical Implementation Manager

New York City, NY, United States
San Francisco, CA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT PLENFUL

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 100+ leading health systems, pharmacies, and healthcare organizations across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Apply now to join our growing team.

ABOUT THE ROLE

We’re looking for a Manager of Technical Customer Success to lead our six-person Intake Authorization team as it grows.

This is a player-coach role: you’ll manage and develop the team while carrying your own customer portfolio. You’ll help customers solve complex data, integration, and configuration challenges while ensuring the team delivers consistent, scalable, and high-quality technical solutions.

You’ll work closely with Account Management, Product, and Engineering to improve the customer experience and shape how Technical Customer Success supports the Intake Authorization product.

WHAT YOU’LL DO

Manage, coach, and develop the Intake Authorization Technical Customer Success team.
Carry a customer portfolio and provide hands-on technical guidance.
Establish standards for technical quality, customer communication, ownership, and responsiveness.
Guide investigations involving SQL, customer data, APIs, healthcare integrations, configurations, and product behavior.
Lead the technical response to complex or high-impact customer escalations.
Manage team capacity, prioritization, and customer coverage as the team grows.
Improve how the team triages, investigates, documents, and escalates technical issues.
Turn recurring customer challenges into documentation, tooling, automation, training, or product improvements.
Partner with Account Management, Product, Engineering, Support, and Implementation to resolve issues and improve the customer experience.
Define and track metrics related to resolution speed, escalation trends, technical quality, capacity, and team effectiveness.
Build a team culture centered on learning, accountability, collaboration, and continuous improvement.

YOU MAY BE A FIT IF

You have 6+ years of experience in technical customer success, solutions engineering, technical support, integrations, or a related customer-facing technical role.
You have 2+ years of direct people-management or formal team-lead experience.
You have successfully coached technical professionals while remaining hands-on with customers.
You’re highly proficient in writing and troubleshooting complex SQL queries.
You’ve built, configured, and troubleshot API-based integrations using formats such as JSON, XML, or YAML.
You have hands-on experience with healthcare integration standards such as FHIR or HL7.
You’re comfortable reading and troubleshooting code, even if software development is not your primary background.
You approach technical problems with structured root-cause analysis and sound judgment.
You’ve led complex customer escalations involving multiple internal teams.
You can explain technical issues clearly to customers, executives, and nontechnical partners.
You can balance customer work, people leadership, and operational responsibilities in a fast-growing environment.
Experience with prior authorization, medication access, pharmacy operations, or healthcare SaaS is strongly preferred.

WHY YOU'LL LOVE WORKING HERE

🚀 Mission-Driven, World-Class Team - Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact
📈 Opportunities for Growth - Strengthen your expertise through collaboration with experienced, high-performing leaders across the organization
🏢 Flexible Hybrid Work Environment - We're remote-first, with meaningful office presence in San Francisco and New York. R&D roles follow a hybrid model, with two days per week in our San Francisco office

BENEFITS & PERKS

🏥 Healthcare Coverage - Full medical, dental, and vision insurance for you and participation for your family
💰 401(k) with Company Match - Plenful matches 50% of your first 3% contributed
📊 Equity - Every full-time employee shares in our success
🌴 Unlimited PTO - Take the time you need, when you need it
🍽️ Daily Lunch Stipend - $100/week to cover your midday meals
💪 Wellness Stipend - $100/month to support your health and well-being
🚇 Commuter Benefits - $100/month for SF and NYC-based employees
👶 Parental Leave - Paid leave to support growing families

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