Jobs in the United States

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Added just now
Senior Electrical Designer
Novetus Engineering
Houston, TX
…fit for the purpose. Novetus combines engineering workflow automation expertise with an experienced team of engineers and project managers to execute projects with exceptional efficiency.…
Added just now
Senior Electrical Engineer
Novetus Engineering
Houston, TX
…fit for the purpose. Novetus combines engineering workflow automation expertise with an experienced team of engineers and project managers to execute projects with exceptional efficiency.…
Added just now
Process Safety Senior Engineer
Novetus Engineering
Houston, TX
…fit for the purpose. Novetus combines engineering workflow automation expertise with an experienced team of engineers and project managers to execute projects with exceptional efficiency.…
Added just now
Mechanical Engineer
Novetus Engineering
Houston, TX
…fit for the purpose. Novetus combines engineering workflow automation expertise with an experienced team of engineers and project managers to execute projects with exceptional efficiency.…
Added just now
Construction Manager
Novetus Engineering
Houston, TX
…fit for the purpose. Novetus combines engineering workflow automation expertise with an experienced team of engineers and project managers to execute projects with exceptional efficiency.…
Added just now
AI
Senior Software Engineer – Developer Studio
Applied Intuition
Sunnyvale, CA
- $255,653 to $265,000 USD / year
- Contribute to full stack development of customer facing features and developer workflows within Workbench, including productivity enhancements leveraging automation to improve developer…
Added just now
AI
Web Producer
Applied Intuition
Sunnyvale, CA
- $140,000 to $190,000 USD / year
Added 1 min ago
Senior Data Scientist
Capgemini
Seattle, WA, WA
…predictive maintenance, anomaly detection, and operational…
Added 1 min ago
FSSBU - Test Manager - CHUBB - D1
Capgemini
New York, NY, NY
Manage and coordinate testing activities including functional automation performance security and integration testing
Added 2 mins ago
Staff Site Reliability Engineer
Veeam Software
Remote, United States
Resilience automation: fault‑injection APIs, chaos experiments, traffic shadowing, and load/perf harnesses baked into pre‑prod and prod pipelines.
Added 3 mins ago
Y
Director of Warehouse Automation
YQN
California / Port Reading, NJ · Fontana, CA · Port Reading, NJ
- $130,000 to $160,000 USD / year
As the Director of Warehouse Automation, you will oversee the end-to-end implementation, management, and optimization of warehouse automation projects across our warehouse network. You will…
Added 5 mins ago
Manager, Accounting - Consolidations and Intercompany
CAI Cox Automotive Corp Svcs., LLC
Atlanta, GA
…accounting professionals, driving process standardization and automation, and enhancing operational…
Added 5 mins ago
Logistics Distribution Engineer - Nutrition - Columbus, OH
Abbott Laboratories
Columbus, OH
…optimizing layout and racking, increasing throughput, utilizing automation, optimizing pallet and shipment configuration,…
Added 6 mins ago
Control Systems Engineer (Instrumentation & Controls)
HDR
Folsom, CA · Walnut Creek, CA
…supports a diverse portfolio of projects across industrial automation, operational technology (OT), SCADA, instrumentation and controls (I&C), industrial networking, building automation…
Added 6 mins ago
Technical Delivery Lead, EES
CareSource Management Services LLC
Remote, United States
Develop and support the automation strategy and efforts and create scripts to execute automated tests.
Added 7 mins ago
Control Systems Engineer (Instrumentation & Controls)
HDR
Folsom, CA · Walnut Creek, CA
…supports a diverse portfolio of projects across industrial automation, operational technology (OT), SCADA, instrumentation and controls (I&C), industrial networking, building automation…
Added 7 mins ago
Technology Product Analyst
Navy Federal Credit Union
Vienna, VA
…support data governance, data quality, metadata, lineage, and automation…
Added 8 mins ago
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IBM MQ Administrator
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Experience with cloud services, automation, and modern delivery practices relevant to the project.
Added 8 mins ago
BV
Enterprise Application Support Analyst
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Experience with cloud services, automation, and modern delivery practices relevant to the project.
Added 8 mins ago
BV
WebSphere Administrator
Bright Vision Technologies
Remote, United States
- $115,000 to $165,000 USD / year
Experience with cloud services, automation, and modern delivery practices relevant to the project.
Added 9 mins ago
C
Project Management Associate
CleanSpark
Las Vegas, NV
- $70,000 to $90,000 USD / year
CleanSpark (Nasdaq: CLSK), is a market-leading data center developer with a proven track record of success. We control a portfolio of more than 1.8 GW of power, land, and data centers…
Added 9 mins ago
SC
Clinical Systems Analyst Automation and Devices
Seattle Children's Hospital
Remote, United States
- $82,736 to $124,104 USD / year
Added 9 mins ago
Productivity Platform Engineer
Department of Administrative Services
United States
Build and operate the Power Platform workplace-automation environment: environments and DLP guardrails, citizen-developer enablement, and the intake/support model for low-code solutions.
Added 9 mins ago
Manager, Talent Operations & Enablement
Service Experts LLC
Richardson, TX
Experience leveraging reporting tools, workflow automation, system enhancements, or continuous improvement methodologies to improve operational effectiveness.
Added 10 mins ago
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Head of Marketing
AllVoices
Remote, United States
- $180,000 to $210,000 USD / year
Agencies and contractors: Direct our web design agency, web developer, paid media agencies and freelancers, and hold their work to one messaging standard.

Plenful

Lead Technical Implementation Manager

New York City, NY, United States
San Francisco, CA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT PLENFUL

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 100+ leading health systems, pharmacies, and healthcare organizations across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Apply now to join our growing team.

ABOUT THE ROLE

We’re looking for a Manager of Technical Customer Success to lead our six-person Intake Authorization team as it grows.

This is a player-coach role: you’ll manage and develop the team while carrying your own customer portfolio. You’ll help customers solve complex data, integration, and configuration challenges while ensuring the team delivers consistent, scalable, and high-quality technical solutions.

You’ll work closely with Account Management, Product, and Engineering to improve the customer experience and shape how Technical Customer Success supports the Intake Authorization product.

WHAT YOU’LL DO

Manage, coach, and develop the Intake Authorization Technical Customer Success team.
Carry a customer portfolio and provide hands-on technical guidance.
Establish standards for technical quality, customer communication, ownership, and responsiveness.
Guide investigations involving SQL, customer data, APIs, healthcare integrations, configurations, and product behavior.
Lead the technical response to complex or high-impact customer escalations.
Manage team capacity, prioritization, and customer coverage as the team grows.
Improve how the team triages, investigates, documents, and escalates technical issues.
Turn recurring customer challenges into documentation, tooling, automation, training, or product improvements.
Partner with Account Management, Product, Engineering, Support, and Implementation to resolve issues and improve the customer experience.
Define and track metrics related to resolution speed, escalation trends, technical quality, capacity, and team effectiveness.
Build a team culture centered on learning, accountability, collaboration, and continuous improvement.

YOU MAY BE A FIT IF

You have 6+ years of experience in technical customer success, solutions engineering, technical support, integrations, or a related customer-facing technical role.
You have 2+ years of direct people-management or formal team-lead experience.
You have successfully coached technical professionals while remaining hands-on with customers.
You’re highly proficient in writing and troubleshooting complex SQL queries.
You’ve built, configured, and troubleshot API-based integrations using formats such as JSON, XML, or YAML.
You have hands-on experience with healthcare integration standards such as FHIR or HL7.
You’re comfortable reading and troubleshooting code, even if software development is not your primary background.
You approach technical problems with structured root-cause analysis and sound judgment.
You’ve led complex customer escalations involving multiple internal teams.
You can explain technical issues clearly to customers, executives, and nontechnical partners.
You can balance customer work, people leadership, and operational responsibilities in a fast-growing environment.
Experience with prior authorization, medication access, pharmacy operations, or healthcare SaaS is strongly preferred.

WHY YOU'LL LOVE WORKING HERE

🚀 Mission-Driven, World-Class Team - Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact
📈 Opportunities for Growth - Strengthen your expertise through collaboration with experienced, high-performing leaders across the organization
🏢 Flexible Hybrid Work Environment - We're remote-first, with meaningful office presence in San Francisco and New York. R&D roles follow a hybrid model, with two days per week in our San Francisco office

BENEFITS & PERKS

🏥 Healthcare Coverage - Full medical, dental, and vision insurance for you and participation for your family
💰 401(k) with Company Match - Plenful matches 50% of your first 3% contributed
📊 Equity - Every full-time employee shares in our success
🌴 Unlimited PTO - Take the time you need, when you need it
🍽️ Daily Lunch Stipend - $100/week to cover your midday meals
💪 Wellness Stipend - $100/month to support your health and well-being
🚇 Commuter Benefits - $100/month for SF and NYC-based employees
👶 Parental Leave - Paid leave to support growing families

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