Jobs in the United States

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Added 8 days ago
Project Manager: PMO Tools (Jira)
Ford
Dearborn, MI · Dearborn
Added 8 days ago
Project Manager: PMO Tools (Jira)
Ford Global
Dearborn, MI
Added 8 days ago
NP
Senior Fullstack Developer
Newhouse Project Consulting
Remote, United States
- $65 to $72 USD / hour
Relational databases, such as SQL Server, MySQL, or Oracle.
Added 8 days ago
CO
IT Programmer Analyst II
City of Portsmouth
Portsmouth, VA
- $70,752.79 to $91,085.54 USD / year
Added 8 days ago
Sr. Full Stack Developer (React/Node)
Omm IT Solutions
Woodlawn, MD
Investigate and repair application defects regardless of component: front-end, business logic, middleware, or database (PL/SQL and Data Modeling)
Added 8 days ago
Sr. Systems Analyst, Infor
SCC Saddle Creek Corporation
Lakeland, FL
Proficient writing queries to retrieve, update and manage data using SQL
Added 8 days ago
Analytics Manager
SBANS SBA Network Services, LLC
Boca Raton, FL
Apply expert SQL knowledge to review complex business logic, investigate discrepancies, validate reporting datasets, troubleshoot performance issues, and guide root cause analysis.
Added 8 days ago
Data Scientist (Active Secret Clearance Required)
CMT Services Inc
Washington, DC, DC
Added 8 days ago
APS-3: Maintenance Shop Supervisor
KBR Services, LLC
Charleston, SC · Goose Creek, SC
Added 8 days ago
Geospatial Analyst - TSSCI w/ Poly
Insight Global
Dranesville, VA
Strong SQL skills and the ability to investigate and resolve data issues.
Added 8 days ago
Data/Visualization Engineer SME
Leidos
Fort Belvoir, VA
Database Skills: Strong command of SQL and experience querying complex relational databases and data warehouses.
Added 8 days ago
TT
QA Automation Engineer (Hybrid - Glastonbury CT)
Tsunami Tsolutions
Remote, United States
- $85,000 to $115,000 USD / year
…and data changes meet requirements, validate results using SQL, and maintain clear, repeatable test…
Added 8 days ago
ENGINEER SOFTWARE 1
Huntington Ingalls Industries
Newport News, VA
Added 8 days ago
Data Analyst
Noblis
Chantilly, VA
Strong querying and data manipulation skills, proficiency in SQL for data querying, validation, and preparation across multiple data stores.
Added 8 days ago
Software Test Engineer
WCG Clinical
Richmond, VA
Added 8 days ago
IG
Remote Marketing Data Analyst
Insight Global
Remote, United States
- From $42 USD / hour
Strong SQL skills with demonstrated experience working with large and complex customer datasets.
Added 8 days ago
Senior Manager, Integrated Intelligence Measurement
Real Chemistry
Remote, United States
Strong SQL and Python skills, in a Databricks environment preferrable.
Added 8 days ago
Application Analyst - Multiple locations
Pinnacle Bank, a Tennessee bank, d/b/a Synovus Bank
Birmingham, AL · Roswell, GA · Atlanta, GA · Columbus, GA · Nashville, TN · Franklin, TN
…Designs, develops, tests, and maintains various reports using SQL driven application table portlets and Business…
Added 8 days ago
Corporate Intern-Information Technology
MVW Services Corporation
United States
Knowledge of relational and modern database technologies-Oracle, SQL Server, and PostgreSQL.
Added 8 days ago
P
Lead Technical Implementation Manager
Plenful
New York City, NY · San Francisco, CA
- $126,000 to $180,000 USD / year
R&D roles follow a hybrid model, with two days per week in our San Francisco office
Added 8 days ago
Business Intelligence Engineer
Tempus AI, Inc.
United States
- Write SQL and data transformation logic to prepare data for analytics use cases.
Added 8 days ago
Senior Engineer - AI Data Scientist
BAE Systems
Broomfield, CO
Added 8 days ago
Lead Software Engineer - Java/Cloud Engineer
JPMC page
New York, NY · Columbus, OH · NY
Demonstrated experience with database technologies including SQL and NoSQL
Added 8 days ago
Market Risk Analyst I
Phillips 66
Houston, TX
Basic to intermediate SQL, VBA, or Python skills for modeling and reporting
Added 8 days ago
Data Engineer - IT Data Analytics Team
USA 3M Company
MN
Maplewood, MN at least 4 days per week onsite)

Plenful

Lead Technical Implementation Manager

New York City, NY, United States
San Francisco, CA, United States

$126,000 to $180,000 USD / year

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Job details

Pay: $126,000 to $180,000 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT PLENFUL

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 100+ leading health systems, pharmacies, and healthcare organizations across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Apply now to join our growing team.

ABOUT THE ROLE

We’re looking for a Manager of Technical Customer Success to lead our six-person Intake Authorization team as it grows.

This is a player-coach role: you’ll manage and develop the team while carrying your own customer portfolio. You’ll help customers solve complex data, integration, and configuration challenges while ensuring the team delivers consistent, scalable, and high-quality technical solutions.

You’ll work closely with Account Management, Product, and Engineering to improve the customer experience and shape how Technical Customer Success supports the Intake Authorization product.

WHAT YOU’LL DO

Manage, coach, and develop the Intake Authorization Technical Customer Success team.
Carry a customer portfolio and provide hands-on technical guidance.
Establish standards for technical quality, customer communication, ownership, and responsiveness.
Guide investigations involving SQL, customer data, APIs, healthcare integrations, configurations, and product behavior.
Lead the technical response to complex or high-impact customer escalations.
Manage team capacity, prioritization, and customer coverage as the team grows.
Improve how the team triages, investigates, documents, and escalates technical issues.
Turn recurring customer challenges into documentation, tooling, automation, training, or product improvements.
Partner with Account Management, Product, Engineering, Support, and Implementation to resolve issues and improve the customer experience.
Define and track metrics related to resolution speed, escalation trends, technical quality, capacity, and team effectiveness.
Build a team culture centered on learning, accountability, collaboration, and continuous improvement.

YOU MAY BE A FIT IF

You have 6+ years of experience in technical customer success, solutions engineering, technical support, integrations, or a related customer-facing technical role.
You have 2+ years of direct people-management or formal team-lead experience.
You have successfully coached technical professionals while remaining hands-on with customers.
You’re highly proficient in writing and troubleshooting complex SQL queries.
You’ve built, configured, and troubleshot API-based integrations using formats such as JSON, XML, or YAML.
You have hands-on experience with healthcare integration standards such as FHIR or HL7.
You’re comfortable reading and troubleshooting code, even if software development is not your primary background.
You approach technical problems with structured root-cause analysis and sound judgment.
You’ve led complex customer escalations involving multiple internal teams.
You can explain technical issues clearly to customers, executives, and nontechnical partners.
You can balance customer work, people leadership, and operational responsibilities in a fast-growing environment.
Experience with prior authorization, medication access, pharmacy operations, or healthcare SaaS is strongly preferred.

WHY YOU'LL LOVE WORKING HERE

🚀 Mission-Driven, World-Class Team - Join an exceptional group of professionals aligned around a meaningful mission and committed to making an impact
📈 Opportunities for Growth - Strengthen your expertise through collaboration with experienced, high-performing leaders across the organization
🏢 Flexible Hybrid Work Environment - We're remote-first, with meaningful office presence in San Francisco and New York. R&D roles follow a hybrid model, with two days per week in our San Francisco office

BENEFITS & PERKS

🏥 Healthcare Coverage - Full medical, dental, and vision insurance for you and participation for your family
💰 401(k) with Company Match - Plenful matches 50% of your first 3% contributed
📊 Equity - Every full-time employee shares in our success
🌴 Unlimited PTO - Take the time you need, when you need it
🍽️ Daily Lunch Stipend - $100/week to cover your midday meals
💪 Wellness Stipend - $100/month to support your health and well-being
🚇 Commuter Benefits - $100/month for SF and NYC-based employees
👶 Parental Leave - Paid leave to support growing families

COMPENSATION

The compensation range for this position reflects the average span for this role. Where an offer lands depends on your experience, qualifications, and interview performance, measured against Plenful’s internal leveling guidelines and market benchmarks. We set offers individually.

This role is also eligible to participate in Plenful’s equity plan, subject to the terms of the applicable plans and policies.

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More about this job

Skills

Customer experience
Communication skills
SQL
Manage staff
Prioritization
Documentation
Collaboration
Process improvement
Technical support
Team leadership
Troubleshooting
Software development
Root cause analysis
Leadership

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Work requirements

Jobs in the United States