Office Coordinator

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain.

The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.

At Planet Fitness, our purpose is to create a more connected and Judgement Free™ planet, where fitness and wellbeing are within reach for all. That commitment extends to our team members and how we work together.

Breaking Boundaries Together is how we bring our employee experience to life, creating a place where people can show up as themselves, explore what’s possible, continue to grow and achieve more together than they can alone. Guided by our PLANET Principles, we put people first, lead with authenticity and integrity, embrace change and thrive together.

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

Overview

The Office Coordinator is responsible for creating a welcoming, organized, and professional workplace experience for team members, candidates, franchisees, vendors, and guests visiting the Boston Club Support Center. This role supports front desk operations, office readiness, meeting coordination, and shared-space management while serving as a key resource for day-to-day office needs.

The Office Coordinator partners closely with the Office Manager to ensure workplace services operate efficiently and ensures conference rooms, common areas, supplies, and guest experiences consistently reflect the Planet Fitness culture and brand.

This is a full-time role that requires regular, in-person work at our Boston, MA office, Monday-Thursday, with optional work-from-home Fridays. The anticipated work schedule will be 8:30am-5:00pm. Candidates must reside within commuting distance of this office location. Fully remote work is not available for this role.

Responsibilities

Front Desk & Guest Experience

• Serves as the first point of contact for team members, candidates, franchisees, vendors, and visitors entering the Club Support Center.
• Welcomes guests, manages visitor check-in processes, and supports building access and security procedures.
• Coordinates candidate and visitor experiences, ensuring meeting schedules remain on track and guests receive a positive experience.
• Answers questions and directs visitors to appropriate contacts and meeting locations.

Conference Room & Workplace Readiness

• Coordinates conference room scheduling, setup, catering, materials distribution, and post-meeting cleanup.
• Maintains readiness of conference rooms, common spaces, kitchens, break areas, and shared workplace resources.
• Ensures supplies, beverages, snacks, and workplace essentials remain stocked and available.
• Supports office event preparation and workplace activities as needed.

Office Operations & Administrative Support

• Processes incoming and outgoing mail, packages, and deliveries.
• Assists with supply inventory management, office ordering, and workplace organization.
• Supports calendar scheduling, administrative activities, and general office coordination.
• Assists with onboarding logistics, workspace setup, and office readiness for new team members.

Team Member Support & Continuous Improvement

• Supports employee engagement events, wellness activities, and culture initiatives.
• Partners with the Office Manager to identify opportunities to improve office operations and workplace experience.
• Maintains office standards that ensure a clean, welcoming, and organized environment.
• Provides day-to-day support to team members and helps address workplace needs promptly and professionally.

Qualifications

• High School Diploma required; Associate's or Bachelor's degree preferred
• 3+ years of experience in office administration, reception, hospitality, workplace services, or customer service
• Experience supporting front desk operations, visitor management, or workplace coordination activities
• Strong customer-service mindset with excellent interpersonal and communication skills
• Proficiency with Microsoft Office Suite and common workplace technologies
• Strong organizational skills with the ability to manage multiple priorities and details
• Experience supporting meetings, events, office operations, or workplace services preferred
• Positive, professional, and service-oriented approach to supporting team members and guests
• Excellent attention to detail, efficient, and organized with an ability to establish priorities and objectives
• Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
• Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
• Dedicated learner with a natural curiosity for consistent growth
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced, ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, “can-do” attitude!

Perks

Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan.

The base hourly rate for Massachusetts-based employees hired into this role will be aligned with the range below. This is a good faith estimate, and the amount of the base hourly rate will correspond with a candidate’s professional experience, qualifications and internal equity.

Base Hourly Rate Range: $26.00-$30.00/hr

This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance.

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.

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