Assistant Manager

Benefits:

• Opportunity for advancement
• Bonus based on performance
• Employee discounts

Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club at our Hackensack, NJ location. Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.

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• Member service oversight - Ensuring staff is providing a superior customer experience at all times.

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• Assist in resolving or escalating employee issues or concerns.

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• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.

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• Check members into the system.

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• New member sign-up.

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• Take prospective members on tours.

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• Facilitate all member requests, issues and questions.

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• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative.
• Solid supervisory, diplomacy and listening skills.
• Computer proficiency (Tablet, Smartphone, Windows, Microsoft Suite, Microsoft Office - Word, Excel, etc).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.