Jobs in the United States

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Added 5 mins ago
Spatial Metrology Engineer - CMM
CACI
Danbury, CT · Danbury
Support or lead, depending on experience, in the measurement optics in accordance with manufacturing documentation, process documentation and technical requirements
Added 8 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added 8 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added 8 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added 8 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added 8 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added 8 mins ago
Sr. Electrical Engineer
Hargrove and Associates, Inc
Greenville, SC
Provide technical guidance to less experienced drafting and engineering personnel in the department.
Added 10 mins ago
Modeling and Simulation Engineer
Trane Technologies
Clarksville, TN
Join Trane Technologies as a Modeling and Simulation Engineer and be at the forefront of innovation in HVAC technology. In this role, you will support HVAC product development through…
Added 10 mins ago
Senior Software Engineer
Humana
Nashville, TN
The Senior Software Engineer is responsible for designing, engineering, and optimizing Batch, EDI, and Clearinghouse technology solutions that support business processes. This role combines…
Added 10 mins ago
Platform Engineer - Remote
SitusAMC
Nashville, TN
Strong communication skills with the ability to guide users, explain technical issues clearly, and advise teams on best
Added 10 mins ago
Senior Design Manager (Data Center)
Jacobs
Nashville, TN
…Design Manager - AI Data Center White Space Design to provide technical leadership for the planning, design, construction, commissioning, and deployment of large-scale, high-density data…
Added 10 mins ago
Senior Wastewater Process Engineer
Jacobs
Chattanooga, TN · Nashville, TN
…looking for a driven and curious Senior Wastewater Process Engineer in the…
Added 10 mins ago
Senior Network Engineer
Cognizant
Nashville, TN
Cognizant is seeking a Senior Network Engineer to design, implement, secure, operate, and optimize enterprise datacenter, campus, branch, wireless, and hybrid-cloud networks. This role…
Added 10 mins ago
Software Engineer, Infrastructure - Central Growth
Meta
Nashville, TN
Software Engineer, Infrastructure - Central Growth Responsibilities:
Added 10 mins ago
AI Automation Architect - Manufacturing and MES processes- Remote
Cognizant
Nashville, TN
…fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products…
Added 10 mins ago
EG
Workday Adaptive Planning Engineer
Eliassen Group
Nashville, TN
- $65 to $75 USD / hour
Our client is seeking a Workday Adaptive Planning Engineer to design, build, and maintain financial planning and forecasting solutions. The role partners with FP&A, Accounting, and Finance…
Added 12 mins ago
CO
Stationary Engineer
County of Contra Costa
Martinez, CA
- $46.38 to $56.37 USD / hour
Graveyard and Swing Shift Positions - Stationary Engineer
Added 16 mins ago
Senior Analytics Engineer
COLLETTE TRAVEL SERVICE INC
Pawtucket, RI
Collette is looking for a Sr. Analytics Engineer to join our growing Data and Analytics Team. This is a hybrid role based at our headquarters in Pawtucket, RI.
Added 16 mins ago
IG
Product Development R&D Engineer
Insight Global
Brea, CA
- From $74 USD / hour
…Delivery (IPD) platform seeks a hardworking and passionate Engineer to develop and drive technical work for Product. Ideal candidate demonstrates working knowledge of Engineering principles…
Added 17 mins ago
GP
Software Engineer - Full Stack
Global Payment Holdi
Denver, CO
- $91,900 to $130,000 USD / year
Make your mark at one of the biggest names in payments. We're looking for a Software Engineer to join our ever-evolving Portal team and help shape the future of global commerce
Added 17 mins ago
TC
Project Mechanical Engineer IV
The Cannon Corporation
Denver, CO
- $40,123 USD / year
Oversee, guide, mentor and provide technical leadership to designers and engineering team.
Added 17 mins ago
TC
Project Electrical Engineer V
The Cannon Corporation
Denver, CO
- $40,123 USD / year
Oversee, guide, mentor and provide technical leadership to designers and engineering team.
Added 19 mins ago
SP
Engineer - Boiler Operations
Sierra Pacific Industries
Redding, CA
- $75,000 to $95,000 USD / year
Currently, we are seeking a qualified Boiler Operations Engineer to support the Company’s boiler operations and maintenance program. This position may be located in either Shasta County,…
Added 19 mins ago
SP
Engineer - Boiler Operations
Sierra Pacific Industries
Eugene, OR
- $75,000 to $95,000 USD / year
Currently, we are seeking a qualified Boiler Operations Engineer to support the Company’s boiler operations and maintenance program. This position may be located in either Shasta County,…
Added 19 mins ago
SP
Engineer - Data
Sierra Pacific Industries
Redding, CA
- $85,000 to $115,000 USD / year
…ethic is recognized and rewarded. We are looking for an Data Engineer to become a valued member of our IT team that takes pride in effectively responding to business needs and directly…

Plaid

Customer Operations Engineer

New York, NY, United States
San Francisco, CA, United States

$130,800 to $163,200 USD / year

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Job details

Pay: $130,800 to $163,200 USD / year
Experience: Production Software Experience: 4+ years of experience building and maintaining software in production.
Posting language: English
Posted: Sep 30, 2026

Original job description

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

ABOUT PLAID & OUR MISSION

Plaid’s products empower thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the teams that sell, implement, and support Plaid. Our goal is to support customers quickly and compassionately, keeping their applications running smoothly and their end users happy. By building systems that streamline support, automate workflows, and solve issues before customers ever hit a bottleneck, you help strengthen the digital financial ecosystem and make financial tools accessible to millions of people worldwide.

TEAM DYNAMICS & YOUR IMPACT

Customer Operations Engineering is an agile engineering team embedded within our support and customer operations organization. We build and run the internal tooling, self-serve dashboard flows, and AI-driven automation that power our operational teams. Our customers and the teams who serve them drive everything we do. We're looking for engineers who care about that as much as the code.

In this role, you will own platform systems end-to-end. There is no static backlog waiting for you - instead, your work comes from observing how teams operate, identifying unseen gaps, and building software that directly removes friction. You will have significant influence and autonomy over what gets built, taking ideas from initial concepts all the way through production deployment.

WHAT YOU’LL DO (RESPONSIBILITIES & IMPACT)

Own Platform Systems End-to-End: Identify broken, manual, or slow processes, prototype solutions, and take them through production deployment.
Automate & Scale Account Operations: Take manual actions currently performed one account at a time and transform them into automated workflows that operate across entire portfolios.
Build AI-First Workflows: Automate repetitive technical support tasks - such as issue triage, routing, and system synchronization - designing tools so AI agents can execute the work seamlessly.
Improve Self-Serve Customer Experiences: Build customer-facing flows in Plaid’s dashboard that guide users to quick answers and prevent support tickets before they happen.
Measure & Prove Impact: Instrument systems before shipping, pull your own metrics, and evaluate real-world outcomes to ensure your work drives measurable value.
Drive Adoption & Support What You Build: Create documentation, lead demos, onboard internal teams, and stand behind your code in production.

QUALIFICATIONS & EXPECTATIONS

WHAT YOU BRING ON DAY ONE (CORE REQUIREMENTS):

Production Software Experience: 4+ years of experience building and maintaining software in production.
Proactive Ownership: A history of identifying manual or inefficient processes and taking initiative to fix them directly.
Technical Customer Empathy: Experience working close to technical products or customer-facing operations, bringing a user-focused mindset to engineering problems.
Data-Driven Analysis: Ability to write SQL, instrument features, and measure the impact of what you ship using data.
Clear Technical Communication: Skill in framing problems, writing clear plans, and explaining complex technical solutions to non-technical partners and leadership.
Leveraging AI Tools: Comfort using AI coding tools as part of your standard workflow and building systems that leverage AI agents.

WHAT YOU CAN LEARN & GROW INTO ON THE JOB:

Deep administration and customization of enterprise support platforms.
Managing complex system migrations across multiple teams without disrupting daily operations.
Leading agile planning processes, prioritization frameworks, and light project management for cross-functional initiatives.

GROWTH & CAREER PATH

In this role, you will build broad technical expertise and relationships across Plaid’s platform and operational infrastructure. As you demonstrate impact, your path can grow into Technical Lead, Operations & Strategy roles across Plaid, or transition into Product Management and Engineering teams.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

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