Jobs in the United States

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Back Office Support Engineer
GE Vernova
Houston, TX
GE Vernova is seeking a skilled Back Office Support Engineer to provide remote technical, engineering, and operational support for field commissioning, testing, and startup activities of…
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Jr OT Networking Engineer
Jacobs
Houston, TX
As a network engineer, you will be at the forefront of designing, implementing, and maintaining the operational technology (OT) network infrastructure at one of our industrial sites. Your…
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Registered Mechanical Engineer - Pipe Stress (FLNG) Job Details | Black & Veatch Family of Companies
Black & Veatch
Houston, TX
Registered Mechanical Engineer - Pipe Stress (FLNG)
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AF
GENERAL ENGINEER
Air Force District of Washington
Andrews AFB, MD
- $102,415 to $133,142 USD / year
The primary purpose of this position is: To serve as a professional general engineer, performing design, project programming, construction management/monitoring duties and improvement…
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Jr OT Cybersecurity Engineer
Jacobs
Houston, TX
Are you an early-career cybersecurity professional interested in protecting the critical infrastructure that keeps our world running? Are you passionate about technology, industrial…
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Commissioning Engineer / Field Service Tester
GE Vernova
Houston, TX
GE Vernova is seeking a skilled Commissioning Engineer / Field Service Tester to lead and execute pre-commissioning, commissioning, startup, testing, and maintenance activities for…
Added 1 min ago
Field Service Engineer Drives and Automation
GE Vernova
Unspecified, TX · Houston, TX
Under the direction of a senior engineer performs a wide range of technical tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems
Added 1 min ago
Confluent - Staff Software Engineer II - Secure Compute
IBM
Dallas, TX · Austin, TX
The Secure Compute team builds and operates the foundational infrastructure layer that powers Confluent Cloud. Our mission is to enable the safe execution of code and data processing in…
Added 1 min ago
Software Engineer (SAP Basis Administrator), IS&T Enterprise Systems
Apple
Austin, TX
SAP Technology team within Apple is responsible for managing a large set of SAP systems, some the one of the biggest and busiest in the world. These systems support critical business…
Added 1 min ago
Software Engineer (Java DevOps Administrator), IS&T Enterprise Systems
Apple
Austin, TX
SAP Technology team within Apple is responsible for managing a large set of SAP systems, some the one of the biggest and busiest in the world. These systems support critical business…
Added 1 min ago
O
Principal Site Reliability Automation Developer - US REMOTE
Oracle
Austin, TX
- $102,300 to $209,500 USD / year
Deep understanding of distributed systems, reliability engineering, and cloud infrastructure
Added 1 min ago
O
Senior Platform Software Engineer - OCI
Oracle
Austin, TX
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 1 min ago
Network Development Engineer II - Wireless, OTN-Wireless
Amazon
Austin, TX
We are looking for a Wireless Network Development Engineer to provide technical thought leadership in the evolution of our next-generation wireless networks. Our networks support an…
Added 1 min ago
Senior Water Resources Manager, AWS Water Team
Amazon
Austin, TX
In this role, you will manage multiple, large scale and technically complex water infrastructure projects across multiple geographies by facilitating close collaboration between both…
Added 1 min ago
Product Lifecycle Mechanical Engineer, Data Center Electrical Products and Services
Amazon
Austin, TX
Within Infrastructure Services and Data Center Engineering, the Electrical Products and Services team is developing resilient electrical distribution products and systems. Our designs are…
Added 1 min ago
Network Development Engineer , Wireless and Access, Network Access Technologies
Amazon
Austin, TX
…healing itself. You'll design and deploy next-generation access infrastructure across thousands of global sites, solving complex problems at massive scale while your work directly enables…
Added 1 min ago
Construction Manager, GES NA, Startup, Engineering Risk Management (ERM)
Amazon
Austin, TX · Irving, TX
…part in planning and implementation of the facility network infrastructure including new builds, retrofits, expansions and program initiatives. Partnering with internal customers and…
Added 1 min ago
HI
Principal Data Architect
Hatch IT
Reston, VA
- $220,000 to $250,000 USD / year
12+ years building data systems, with at least 5 as the lead architect or principal engineer on a large-scale data platform.
Added 1 min ago
Director, Financial Systems & Transformation
ByrdGroup
NY
We are seeking a strategic leader who pairs deep systems expertise with strong process design instincts to build and own Flex's Financial Systems & Transformation function from the ground…
Added 1 min ago
Staff Engineer, Hardware Design (PLM)
Celestica
Austin, TX
Create, structure, and maintain complex Bills of Materials (BOMs) and item master data across PLM and ERP systems.
Added 1 min ago
Senior Staff Engineer - Agentic Identity
Cisco
Austin, TX
Our team is at the forefront of this shift, building the foundational identity, authentication, and governance infrastructure required for non-human callers and autonomous agents. By…
Added 1 min ago
Transmission EIT/Coordinator
HDR
Denver, CO
…grow. From massive data centers to modernizing transmission systems, our industry-recognized engineers and scientists have been at the forefront of grid transformation for more than a…
Added 1 min ago
U
Staff Software Engineer – Service Mesh & Networking
Uber
Sunnyvale, CA · San Francisco, CA
- $232,000 to $258,000 USD / year
As a Staff Software Engineer on the team, you will set technical direction for the proxy and networking infrastructure that carries Uber's service-to-service traffic. You will own problems…
Added 1 min ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Austin, TX
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 1 min ago
AI/HPC Network Performance Engineer
Meta
Austin, TX
Meta's AI Training and Inference Infrastructure is growing exponentially to support ever increasing use cases of AI. This results in a dramatic scaling challenge that our engineers have to…

Plaid

Customer Operations Engineer

New York, NY, United States
San Francisco, CA, United States

$130,800 to $163,200 USD / year

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Job details

Pay: $130,800 to $163,200 USD / year
Experience: Production Software Experience: 4+ years of experience building and maintaining software in production.
Posting language: English
Posted: Sep 30, 2026

Original job description

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

ABOUT PLAID & OUR MISSION

Plaid’s products empower thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the teams that sell, implement, and support Plaid. Our goal is to support customers quickly and compassionately, keeping their applications running smoothly and their end users happy. By building systems that streamline support, automate workflows, and solve issues before customers ever hit a bottleneck, you help strengthen the digital financial ecosystem and make financial tools accessible to millions of people worldwide.

TEAM DYNAMICS & YOUR IMPACT

Customer Operations Engineering is an agile engineering team embedded within our support and customer operations organization. We build and run the internal tooling, self-serve dashboard flows, and AI-driven automation that power our operational teams. Our customers and the teams who serve them drive everything we do. We're looking for engineers who care about that as much as the code.

In this role, you will own platform systems end-to-end. There is no static backlog waiting for you - instead, your work comes from observing how teams operate, identifying unseen gaps, and building software that directly removes friction. You will have significant influence and autonomy over what gets built, taking ideas from initial concepts all the way through production deployment.

WHAT YOU’LL DO (RESPONSIBILITIES & IMPACT)

Own Platform Systems End-to-End: Identify broken, manual, or slow processes, prototype solutions, and take them through production deployment.
Automate & Scale Account Operations: Take manual actions currently performed one account at a time and transform them into automated workflows that operate across entire portfolios.
Build AI-First Workflows: Automate repetitive technical support tasks - such as issue triage, routing, and system synchronization - designing tools so AI agents can execute the work seamlessly.
Improve Self-Serve Customer Experiences: Build customer-facing flows in Plaid’s dashboard that guide users to quick answers and prevent support tickets before they happen.
Measure & Prove Impact: Instrument systems before shipping, pull your own metrics, and evaluate real-world outcomes to ensure your work drives measurable value.
Drive Adoption & Support What You Build: Create documentation, lead demos, onboard internal teams, and stand behind your code in production.

QUALIFICATIONS & EXPECTATIONS

WHAT YOU BRING ON DAY ONE (CORE REQUIREMENTS):

Production Software Experience: 4+ years of experience building and maintaining software in production.
Proactive Ownership: A history of identifying manual or inefficient processes and taking initiative to fix them directly.
Technical Customer Empathy: Experience working close to technical products or customer-facing operations, bringing a user-focused mindset to engineering problems.
Data-Driven Analysis: Ability to write SQL, instrument features, and measure the impact of what you ship using data.
Clear Technical Communication: Skill in framing problems, writing clear plans, and explaining complex technical solutions to non-technical partners and leadership.
Leveraging AI Tools: Comfort using AI coding tools as part of your standard workflow and building systems that leverage AI agents.

WHAT YOU CAN LEARN & GROW INTO ON THE JOB:

Deep administration and customization of enterprise support platforms.
Managing complex system migrations across multiple teams without disrupting daily operations.
Leading agile planning processes, prioritization frameworks, and light project management for cross-functional initiatives.

GROWTH & CAREER PATH

In this role, you will build broad technical expertise and relationships across Plaid’s platform and operational infrastructure. As you demonstrate impact, your path can grow into Technical Lead, Operations & Strategy roles across Plaid, or transition into Product Management and Engineering teams.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

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