Jobs in the United States

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Added 1 min ago
Sr. Information Systems Security Engineer (ISSE) II (6906) (Up to 25k Sign-on)
MetroStar
Reston, VA
We are seeking a Sr. Information Systems Security Engineer (ISSE) II to join our dynamic team and play a pivotal role in safeguarding our organization's digital assets and sensitive…
Added 2 mins ago
Professional Services Engineer - Federal
Hammerspace
Remote, United States
We are seeking a cleared Professional Services Engineer to deploy, configure, and optimize our AI Data Platform software within highly secure federal and defense environments. In this role,…
Added 4 mins ago
Principal Engineer, Clinical Data and AI Platforms
CVS Health
Work at Home, CT · Work At Home, CA · Work At Home, FL · Work At Home, IL · Work At Home, MA · Work At Home, NJ · Work At Home, NY · Work At Home, PA · Work At Home, RI · Work At Home, TN · Work At Home, TX · Work At Home, VA · Work At Home, WA
We're building the platform that turns clinical, claims and document data into insight for patients, providers and payers. As Principal Engineer, you'll design and build that platform on…
Added 4 mins ago
Reliability Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
…Services Reliability & Asset Management COE, the Reliability Engineer is responsible for implementing a strategic asset management plan to integrate clients existing systems including…
Added 5 mins ago
IC
Pre-si Power and Performance System Validation Engineer
Intel Corporation
TX · CA · OR
- $52,000 to $200,000 USD / year
…work will involve technical problem-solving, analyze complex systems, and ensure seamless system correlation to drive efficiency and…
Added 6 mins ago
AI
Senior Software Development Engineer
ADUS-Adobe Inc.
United States
- $159,200 to $301,600 USD / year
…Creative Cloud platforms. Our Internal Services team provides the platform engineering and deployment backbone for all of these. We manage CI/CD, deployment approaches, the services and…
Added 10 mins ago
Systems Engineer - API
Clayton
Responsible for the operation, maintenance, administration and improvement of selected infrastructure systems & platform systems.
Added 11 mins ago
Senior Research Prototyping Engineer
Bose Corporation
Framingham, MA
Bose is seeking a hands-on engineer to build and evaluate experimental systems combining devices, software and research-developed algorithms. Working in a multidisciplinary research team,…
Added 11 mins ago
Senior Systems Engineer
Twenty-Six Defense
Fort Worth, TX
Job Summary: The Senior System Engineer is responsible for supporting the development, analysis, and integration of linear, non-linear, and digital control systems by collaborating closely…
Added 14 mins ago
Subject Matter Expert (Manufacturing Engineer) - Optics Polishing
Coherent Corp. US
Budd Lake, NJ
…fabrication and precision polishing of optical crystals used in laser systems, optical isolators, modulators, and other photonic products. The ideal candidate will have strong knowledge of…
Added 15 mins ago
Engineer, Software Engineer, Digital Banking
Forbright Bank
Remote, United States
JOB SUMMARY: The Engineer, Software Engineering, Digital Banking is responsible for the build and test of integration services across the Digital Banking ecosystem. This role is a part of…
Added 15 mins ago
Strategic Account Executive
Quid
Remote, United States
…worked as or in a Solutions role (consultant, architect, or engineer), Technical Account Manager, Business Transformation, or Management…
Added 15 mins ago
SD
Senior Software Systems Engineer
Space Dynamics Laboratory
North Logan, UT
- $143,000 to $178,000 USD / year
…technical leader. This role combines software engineering, systems engineering, and infrastructure expertise with strong customer engagement and technical…
Added 16 mins ago
Business Intelligence Analyst
JDI
Macon, GA
…solutions using data gathered from machine sensors and production systems to support strategic…
Added 17 mins ago
Integration Solutions Engineer
NemoursCareerSite
Jacksonville, FL · Wilmington, DE · Orlando, FL
The Integration Solutions Engineer is responsible for the analysis, design, development, testing, deployment, monitoring, and ongoing support of Oracle Fusion interfaces and related…
Added 18 mins ago
Systems Engineer - API
Novo Nordisk
Clayton, NC
Responsible for the operation, maintenance, administration and improvement of selected infrastructure systems & platform systems.
Added 18 mins ago
A
Network Infrastructure Engineer II
Akamai
Remote, United States
- $83,200 to $149,800 USD / year
Would you enjoy building high use and highly critical global platform infrastructures?
Added 18 mins ago
Software Engineer (Python, APIs, OCP/Kubernetes, Nvidia GPUs)
PNC
Pittsburgh, PA · Birmingham, AL · Farmers Branch, TX · Strongsville, OH
- Install, configure, and support Linux-based systems and platform services.
Added 19 mins ago
Identity & Access Management (IAM) Engineer, Lead
TCC Toyota Motor Credit Corporation Company
Plano, TX
Toyota Financial Services (TFS) is seeking an experienced Lead Identity and Access Management (IAM) Engineer to join our Information Security team. This role sets the technical direction…
Added 19 mins ago
H
Enterprise Technology Costing Architect
HP
Spring, TX · Spring
- $174,050 to $278,450 USD / year
…across applications, data, integration, platforms and downstream…
Added 19 mins ago
A
Application Support Specialist (Enterprise Applications)
Astrolab
Hawthorne, CA
- $97,000 to $115,000 USD / year
Astrolab is The Lunar Operations Company. We design and build the systems and hardware the lunar economy will come to depend on - rovers, power, and data networks for sustained operations…
Added 19 mins ago
Staff Data Engineer
Abbott Laboratories
Madison, WI
The Staff Data Engineer sets technical direction for assigned capabilities and initiatives within the domain, applies enterprise standards and platform patterns, engages Principal Engineers…
Added 19 mins ago
Sr. Data Engineer
Abbott Laboratories
Madison, WI
As the Sr. Data Engineer, you’ll have the chance to design, build, and optimize the data pipelines and models of the Enterprise Data Customer Experience (EDCX) team, the data foundation…
Added 19 mins ago
SI
Senior Software Engineer (LMTS), Backend – Enterprise Productivity
Salesforce, Inc.
CA · WA · NY
- $172,500 to $285,800 USD / year
Slack is your Digital HQ – a place where work flows between your people, systems, partners, and customers. From Fortune 100 companies to corner markets, millions of people around the world…
Added 20 mins ago
DMG Analyst (Multiple Levels)
Machinify
Remote, United States
…underneath it all. You’ll own the performance and health of the data platform DMG runs on, and you’ll turn that speed into new data mining capabilities that weren’t possible before. If…

Plaid

Customer Operations Engineer

New York, NY, United States
San Francisco, CA, United States

$130,800 to $163,200 USD / year

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Job details

Pay: $130,800 to $163,200 USD / year
Experience: Production Software Experience: 4+ years of experience building and maintaining software in production.
Posting language: English
Posted: Sep 30, 2026

Original job description

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

ABOUT PLAID & OUR MISSION

Plaid’s products empower thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the teams that sell, implement, and support Plaid. Our goal is to support customers quickly and compassionately, keeping their applications running smoothly and their end users happy. By building systems that streamline support, automate workflows, and solve issues before customers ever hit a bottleneck, you help strengthen the digital financial ecosystem and make financial tools accessible to millions of people worldwide.

TEAM DYNAMICS & YOUR IMPACT

Customer Operations Engineering is an agile engineering team embedded within our support and customer operations organization. We build and run the internal tooling, self-serve dashboard flows, and AI-driven automation that power our operational teams. Our customers and the teams who serve them drive everything we do. We're looking for engineers who care about that as much as the code.

In this role, you will own platform systems end-to-end. There is no static backlog waiting for you - instead, your work comes from observing how teams operate, identifying unseen gaps, and building software that directly removes friction. You will have significant influence and autonomy over what gets built, taking ideas from initial concepts all the way through production deployment.

WHAT YOU’LL DO (RESPONSIBILITIES & IMPACT)

Own Platform Systems End-to-End: Identify broken, manual, or slow processes, prototype solutions, and take them through production deployment.
Automate & Scale Account Operations: Take manual actions currently performed one account at a time and transform them into automated workflows that operate across entire portfolios.
Build AI-First Workflows: Automate repetitive technical support tasks - such as issue triage, routing, and system synchronization - designing tools so AI agents can execute the work seamlessly.
Improve Self-Serve Customer Experiences: Build customer-facing flows in Plaid’s dashboard that guide users to quick answers and prevent support tickets before they happen.
Measure & Prove Impact: Instrument systems before shipping, pull your own metrics, and evaluate real-world outcomes to ensure your work drives measurable value.
Drive Adoption & Support What You Build: Create documentation, lead demos, onboard internal teams, and stand behind your code in production.

QUALIFICATIONS & EXPECTATIONS

WHAT YOU BRING ON DAY ONE (CORE REQUIREMENTS):

Production Software Experience: 4+ years of experience building and maintaining software in production.
Proactive Ownership: A history of identifying manual or inefficient processes and taking initiative to fix them directly.
Technical Customer Empathy: Experience working close to technical products or customer-facing operations, bringing a user-focused mindset to engineering problems.
Data-Driven Analysis: Ability to write SQL, instrument features, and measure the impact of what you ship using data.
Clear Technical Communication: Skill in framing problems, writing clear plans, and explaining complex technical solutions to non-technical partners and leadership.
Leveraging AI Tools: Comfort using AI coding tools as part of your standard workflow and building systems that leverage AI agents.

WHAT YOU CAN LEARN & GROW INTO ON THE JOB:

Deep administration and customization of enterprise support platforms.
Managing complex system migrations across multiple teams without disrupting daily operations.
Leading agile planning processes, prioritization frameworks, and light project management for cross-functional initiatives.

GROWTH & CAREER PATH

In this role, you will build broad technical expertise and relationships across Plaid’s platform and operational infrastructure. As you demonstrate impact, your path can grow into Technical Lead, Operations & Strategy roles across Plaid, or transition into Product Management and Engineering teams.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

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