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Sr. Software Engineer, Training/Inference (C++)
SpaceXSI
Palo Alto, CA · Seattle, WA
…that serves Grok to millions of users every day. As a Software Engineer, Training/Inference (C++), you will design and optimize large-scale model serving systems end-to-end. You will own…
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Sr. Software Engineer, Kernels/CUDA (C++)
SpaceXSI
Palo Alto, CA · Seattle, WA
5+ years of experience with low-level system programming in C/C++
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Ford Racing Chassis Engineer
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The Ford Racing Chassis Team is seeking an independent, empowered and passionate Chassis engineer to lead the Chassis Steering System of an upcoming off-road vehicle program
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Tailings Engineer
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Automation Engineer II
Matica Biotechnology, Inc.
College Station, TX
The Automation Engineer II is responsible for the implementation, configuration, integration, troubleshooting, and lifecycle support of process control, automation, and laboratory/OT…
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AC
Senior MEP Engineer - Building Assessments
AEI Consultants
Denver, CO
- $115,000 to $135,000 USD / year
POSITION: Senior MEP Engineer – Building Assessments
Added 2 mins ago
AC
Senior MEP Engineer - Building Assessments
AEI Consultants
Reno, NV
- $115,000 to $135,000 USD / year
POSITION: Senior MEP Engineer – Building Assessments
Added 2 mins ago
AC
Senior MEP Engineer - Building Assessments
AEI Consultants
Phoenix, AZ
- $115,000 to $135,000 USD / year
POSITION: Senior MEP Engineer – Building Assessments
Added 3 mins ago
Electrical Engineer
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…this position are to manage and resolve critical electrical system issues that meet company guidelines for safety and compliance. The position requires the ability to manage complex and…
Added 3 mins ago
Security Engineer – Network & Infrastructure Security
Amplity Inc
Remote, United States
We are seeking an experienced Security Engineer to join our IT Security team, with strong expertise in network security, firewall technologies, and secure infrastructure.
Added 3 mins ago
Technical Sales Engineer
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Bring your metallurgical know how to a role where your insight truly shapes the future. As a Technical Sales Engineer, you’ll partner with customers to understand their challenges,…
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Warehouse General Manager
GXO Logistics
Aurora, IL
Ensure quality management system procedures are implemented throughout functional groups
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Controls Engineer
Flex-N-Gate
Southfield, MI
The Controls Engineer provides technical support and programming for manufacturing system designs and modifications.
Added 4 mins ago
Electrical Engineer - 2
Atalco Gramercy LLC
United States
We are seeking a highly motivated Electrical Engineer to join our team at an alumina refinery. This role is critical in driving equipment reliability, managing change processes, and…
Added 4 mins ago
Mechanical Design Engineer w/Active TS/SCI
Columbus Technologies and Services Inc
Pasadena, CA
This is an opportunity to be a Mechanical Design Engineer in the Engineering Design group at JPL, which engages in the engineering and design of advanced spacecraft, instruments and robotic…
Added 5 mins ago
Sr. Mechanical Engineer, Satellites (Starlink)
SpaceX
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…countries. We design, build, test, and operate all parts of the system – the satellite hardware, the user antennas that connect within minutes of unboxing, and the software that brings it…
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Lead Member of Technical Staff (LMTS) – Logic Design
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Hillsboro, OR
…Engineering as an individual contributor. As a LMTS Logic Design Engineer, you will play a pivotal role in the micro-architecture and design of our next- generation high performance and…
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Lead engineer, Platform (Seattle, WA)
Starbucks Coffee Company
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Now Brewing: lead engineer, Platform! #tobeapartner
Added 6 mins ago
Software Engineer, Network Engineering
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San Jose, CA
As a Software Engineer, you will drive CVIS, along with end-to-end solution testing, RA certification, GPU debugging, network behavior analysis, performance profiling and bottleneck…
Added 6 mins ago
Full-Stack UI Engineer (AI Platforms) NC - Hybrid
Cisco
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Design system implementation: Build interfaces using a shared component library and design tokens, extending existing patterns instead of writing one-off styles. Keep UI consistent,…
Added 6 mins ago
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Instrumentation & Controls Engineer - Water
Cordoba
Los Angeles, CA
- $100,000 to $130,000 USD / year
…in California. We are seeking an Instrumentation & Controls Engineer to support a Wastewater project for our Water sector. The Instrumentation & Controls Engineer will perform engineering…
Added 6 mins ago
Software Engineer (SWE) 2
Accenture Federal Services
Annapolis Junction, MD
We are seeking a skilled and innovative Software Engineer to design, develop, and test advanced software solutions utilizing both Commercial Off-the-Shelf (COTS) and Government…
Added 6 mins ago
Senior Software Engineer
Accenture Federal Services
Annapolis Junction, MD
As a Senior Software Engineer in this role, you will be responsible for designing, developing, and testing advanced software solutions that leverage both commercial off-the-shelf (COTS) and…
Added 8 mins ago
Software Engineer
NetApp
Durham · San Jose
As a Software Engineer, your responsibilities will include developing and maintaining cloud-based solutions. You will focus on solving complex problems, developing, testing, automating and…

Plaid

Customer Operations Engineer

New York, NY, United States
San Francisco, CA, United States

$130,800 to $163,200 USD / year

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Job details

Pay: $130,800 to $163,200 USD / year
Experience: Production Software Experience: 4+ years of experience building and maintaining software in production.
Posting language: English
Posted: Sep 30, 2026

Original job description

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

ABOUT PLAID & OUR MISSION

Plaid’s products empower thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the teams that sell, implement, and support Plaid. Our goal is to support customers quickly and compassionately, keeping their applications running smoothly and their end users happy. By building systems that streamline support, automate workflows, and solve issues before customers ever hit a bottleneck, you help strengthen the digital financial ecosystem and make financial tools accessible to millions of people worldwide.

TEAM DYNAMICS & YOUR IMPACT

Customer Operations Engineering is an agile engineering team embedded within our support and customer operations organization. We build and run the internal tooling, self-serve dashboard flows, and AI-driven automation that power our operational teams. Our customers and the teams who serve them drive everything we do. We're looking for engineers who care about that as much as the code.

In this role, you will own platform systems end-to-end. There is no static backlog waiting for you - instead, your work comes from observing how teams operate, identifying unseen gaps, and building software that directly removes friction. You will have significant influence and autonomy over what gets built, taking ideas from initial concepts all the way through production deployment.

WHAT YOU’LL DO (RESPONSIBILITIES & IMPACT)

Own Platform Systems End-to-End: Identify broken, manual, or slow processes, prototype solutions, and take them through production deployment.
Automate & Scale Account Operations: Take manual actions currently performed one account at a time and transform them into automated workflows that operate across entire portfolios.
Build AI-First Workflows: Automate repetitive technical support tasks - such as issue triage, routing, and system synchronization - designing tools so AI agents can execute the work seamlessly.
Improve Self-Serve Customer Experiences: Build customer-facing flows in Plaid’s dashboard that guide users to quick answers and prevent support tickets before they happen.
Measure & Prove Impact: Instrument systems before shipping, pull your own metrics, and evaluate real-world outcomes to ensure your work drives measurable value.
Drive Adoption & Support What You Build: Create documentation, lead demos, onboard internal teams, and stand behind your code in production.

QUALIFICATIONS & EXPECTATIONS

WHAT YOU BRING ON DAY ONE (CORE REQUIREMENTS):

Production Software Experience: 4+ years of experience building and maintaining software in production.
Proactive Ownership: A history of identifying manual or inefficient processes and taking initiative to fix them directly.
Technical Customer Empathy: Experience working close to technical products or customer-facing operations, bringing a user-focused mindset to engineering problems.
Data-Driven Analysis: Ability to write SQL, instrument features, and measure the impact of what you ship using data.
Clear Technical Communication: Skill in framing problems, writing clear plans, and explaining complex technical solutions to non-technical partners and leadership.
Leveraging AI Tools: Comfort using AI coding tools as part of your standard workflow and building systems that leverage AI agents.

WHAT YOU CAN LEARN & GROW INTO ON THE JOB:

Deep administration and customization of enterprise support platforms.
Managing complex system migrations across multiple teams without disrupting daily operations.
Leading agile planning processes, prioritization frameworks, and light project management for cross-functional initiatives.

GROWTH & CAREER PATH

In this role, you will build broad technical expertise and relationships across Plaid’s platform and operational infrastructure. As you demonstrate impact, your path can grow into Technical Lead, Operations & Strategy roles across Plaid, or transition into Product Management and Engineering teams.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

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