Jobs in the United States

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Added 1 min ago
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Systems and Infrastructure Engineer III (Vulnerability Management)
Walmart
Bentonville, AR
- $80,000 to $155,000 USD / year
The Systems and Infrastructure Engineer III maintains and improves the systems that keep Walmart’s Mac and Windows devices and managed applications patched and secure. This role uses…
Added 1 min ago
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Staff, Systems and Infrastructure Engineer (Vulnerability Management) | Bentonville, Arkansas
Walmart
Bentonville, AR
- $90,000 to $180,000 USD / year
As a Staff Systems and Infrastructure Engineer on APEX Vulnerability Management, you will be the team’s technical lead for keeping the technology Walmart associates use secure. You will…
Added 1 min ago
Senior Staff Engineer - Agentic Identity
Cisco
Little Rock, AR
Our team is at the forefront of this shift, building the foundational identity, authentication, and governance infrastructure required for non-human callers and autonomous agents. By…
Added 1 min ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Little Rock, AR
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 1 min ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Little Rock, AR
Model infrastructure vendor contracts (cloud, CDN, colocation, network, hardware leases), including commits, tiered pricing, true-ups, overage exposure, and renewals
Added 1 min ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Little Rock, AR
Work closely with Development, Business, and Platform teams and being the point for products and underlying infrastructure of the products running in AWS Cloud
Added 2 mins ago
Senior Control Systems Engineer (Instrumentation & Controls)
HDR
Folsom, CA · Walnut Creek, CA
…enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people…
Added 3 mins ago
Senior Systems Engineer
Govcio LLC
Tampa, FL
GovCIO is currently hiring a Senior Systems Engineer to provide operation and integration support for a multi-vendor infrastructure, including various networks, systems, and virtual…
Added 8 mins ago
Client Support Engineer III
ADVANCED NETWORK MANAGEMENT INC
New Mexico, NM
The Tier 2 Network Engineer is the escalation point for network-related client support issues within ANM’s Managed Services organization. This individual serves as the first level of…
Added 8 mins ago
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Electrical Test Engineer
Actalent
Golden Valley, MN
- $45 to $65 USD / hour
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to…
Added 8 mins ago
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Software Test Engineer
Actalent
Owatonna, MN
- $55 to $68 USD / hour
Job Title: Embedded Software Test Engineer / Embedded Software Validation & Automation Engineer
Added 11 mins ago
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Senior Product Security Engineer
Lambda
San Francisco, CA · Bellevue, WA
- $296,000 to $395,000 USD / year
As a Senior Security Engineer on Product Security, you'll make sure the right security decisions get made in everything Lambda sells, from the network and cluster infrastructure in our data…
Added 11 mins ago
Senior Staff Engineer - Agentic Identity
Cisco
Clayton, MO
Our team is at the forefront of this shift, building the foundational identity, authentication, and governance infrastructure required for non-human callers and autonomous agents. By…
Added 11 mins ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Jefferson City, MO
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 11 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Jefferson City, MO
Work closely with Development, Business, and Platform teams and being the point for products and underlying infrastructure of the products running in AWS Cloud
Added 12 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Kansas City, MO
Model infrastructure vendor contracts (cloud, CDN, colocation, network, hardware leases), including commits, tiered pricing, true-ups, overage exposure, and renewals
Added 13 mins ago
Senior Control Systems Engineer (Instrumentation & Controls)
HDR
Folsom, CA · Walnut Creek, CA
…enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people…
Added 16 mins ago
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Network & Systems Engineer – Shipboard IT
JSL Technologies Incorporated
Mayport, FL
- $62,000 to $85,000 USD / year
Network & Systems Engineer – Shipboard IT (TI-09)
Added 18 mins ago
Forward Deployed Software Engineer - Platforms Engineering, Enterprise Technology Services
Apple
Austin, TX
…operations to another. Here you own all of it. As a Software Engineer on Forge, you'll design, build, test, ship, and run the platform Apple's engineering teams build on, working closely…
Added 18 mins ago
Software Development Engineer in Test (SDET), Web + Server - Find My
Apple
Cupertino, CA
…owning test strategy and automation across the stack - backend services and web - for features that reach hundreds of millions of users. You'll partner closely with engineers to shift…
Added 23 mins ago
Senior Control Systems Engineer (Instrumentation & Controls)
HDR
Folsom, CA · Walnut Creek, CA
…enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people…
Added 26 mins ago
ERS-NETA Electrical Testing Technician - Atlanta, GA
Vertiv
Atlanta, GA
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their…
Added 27 mins ago
Cyber Security Manager
Leidos
Alexandria, VA
Strong technical understanding of securing AWS and/or Azure cloud environments, enterprise identity, network/security architecture, and infrastructure security controls.
Added 28 mins ago
Data Engineer, Leo Global Business and Customer Operations
Amazon
Arlington, VA
As a Data Engineer, you will build and own the pipelines that power Leo's data platform. You will design, implement, and maintain the data infrastructure that ingests from dozens of source…
Added 28 mins ago
Senior Lead Security Engineer
Leidos
Arlington, VA
Leidos is seeking a Senior Lead Security Engineer to support a high-visibility, strategic cybersecurity task order. This individual will serve as the team's technical lead, designing,…

Plaid

Customer Operations Engineer

New York, NY, United States
San Francisco, CA, United States

$130,800 to $163,200 USD / year

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Job details

Pay: $130,800 to $163,200 USD / year
Experience: Production Software Experience: 4+ years of experience building and maintaining software in production.
Posting language: English
Posted: Sep 30, 2026

Original job description

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

ABOUT PLAID & OUR MISSION

Plaid’s products empower thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the teams that sell, implement, and support Plaid. Our goal is to support customers quickly and compassionately, keeping their applications running smoothly and their end users happy. By building systems that streamline support, automate workflows, and solve issues before customers ever hit a bottleneck, you help strengthen the digital financial ecosystem and make financial tools accessible to millions of people worldwide.

TEAM DYNAMICS & YOUR IMPACT

Customer Operations Engineering is an agile engineering team embedded within our support and customer operations organization. We build and run the internal tooling, self-serve dashboard flows, and AI-driven automation that power our operational teams. Our customers and the teams who serve them drive everything we do. We're looking for engineers who care about that as much as the code.

In this role, you will own platform systems end-to-end. There is no static backlog waiting for you - instead, your work comes from observing how teams operate, identifying unseen gaps, and building software that directly removes friction. You will have significant influence and autonomy over what gets built, taking ideas from initial concepts all the way through production deployment.

WHAT YOU’LL DO (RESPONSIBILITIES & IMPACT)

Own Platform Systems End-to-End: Identify broken, manual, or slow processes, prototype solutions, and take them through production deployment.
Automate & Scale Account Operations: Take manual actions currently performed one account at a time and transform them into automated workflows that operate across entire portfolios.
Build AI-First Workflows: Automate repetitive technical support tasks - such as issue triage, routing, and system synchronization - designing tools so AI agents can execute the work seamlessly.
Improve Self-Serve Customer Experiences: Build customer-facing flows in Plaid’s dashboard that guide users to quick answers and prevent support tickets before they happen.
Measure & Prove Impact: Instrument systems before shipping, pull your own metrics, and evaluate real-world outcomes to ensure your work drives measurable value.
Drive Adoption & Support What You Build: Create documentation, lead demos, onboard internal teams, and stand behind your code in production.

QUALIFICATIONS & EXPECTATIONS

WHAT YOU BRING ON DAY ONE (CORE REQUIREMENTS):

Production Software Experience: 4+ years of experience building and maintaining software in production.
Proactive Ownership: A history of identifying manual or inefficient processes and taking initiative to fix them directly.
Technical Customer Empathy: Experience working close to technical products or customer-facing operations, bringing a user-focused mindset to engineering problems.
Data-Driven Analysis: Ability to write SQL, instrument features, and measure the impact of what you ship using data.
Clear Technical Communication: Skill in framing problems, writing clear plans, and explaining complex technical solutions to non-technical partners and leadership.
Leveraging AI Tools: Comfort using AI coding tools as part of your standard workflow and building systems that leverage AI agents.

WHAT YOU CAN LEARN & GROW INTO ON THE JOB:

Deep administration and customization of enterprise support platforms.
Managing complex system migrations across multiple teams without disrupting daily operations.
Leading agile planning processes, prioritization frameworks, and light project management for cross-functional initiatives.

GROWTH & CAREER PATH

In this role, you will build broad technical expertise and relationships across Plaid’s platform and operational infrastructure. As you demonstrate impact, your path can grow into Technical Lead, Operations & Strategy roles across Plaid, or transition into Product Management and Engineering teams.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

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