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Senior Software Integration Engineer - Assistant Vice President
iCapital
Colorado Springs, CO · Salt Lake City, UT
iCapital is looking to hire a Senior Software Integration Engineer - AVP to deliver robust, scalable and high-quality integration solutions across complex client and product ecosystems.…
Added just now
Senior Software Integration Engineer - Assistant Vice President
iCapital
Salt Lake City, UT · Colorado Springs, CO
iCapital is looking to hire a Senior Software Integration Engineer - AVP to deliver robust, scalable and high-quality integration solutions across complex client and product ecosystems.…
Added just now
Senior Software Integration Engineer - Assistant Vice President
iCapital
Colorado Springs, CO · Salt Lake City, UT
iCapital is looking to hire a Senior Software Integration Engineer - AVP to deliver robust, scalable and high-quality integration solutions across complex client and product ecosystems.…
Added just now
Specialist, Reliability and Systems Safety Engineer
L3Harris Technologies
Canoga Park, CA
Job Title: Specialist, Reliability and Systems Safety Engineer
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Lead, Electrical Engineer
L3Harris Technologies
Alpharetta, GA
Job Title: Lead, FPGA Firmware Verification Engineer
Added 1 min ago
Process Engineer
Shaw
Cartersville, GA
Shaw Industries is seeking a driven, hands-on Process Engineer to support our Tufting operations in Cartersville, GA across Plants 12 and 13.
Added 1 min ago
DevOps Engineer
REPAY Management Services
Tempe, AZ
REPAY is a fast-paced FinTech company experiencing significant growth and expansion. We are adding a DevOps Engineer to our growing team. The DevOps Engineer works as part of a team of…
Added 1 min ago
LB
Forward Deployed Engineer
Luv Bridal
American Fork, UT
- $110,000 to $120,000 USD / year
Luv Bridal is seeking an exceptional Forward Deployed Engineer to join our technology team and help build the next generation of applications, integrations, data products, automations, and…
Added 1 min ago
Data Engineer II, New Selection Success
Amazon.com Services LLC
Seattle, WA
…Brands, and (2) Brands to sell their products and deliver a great Customer experience. One of the key pillars of this vision is 'New Selection Success'. New selection is a key driver of…
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Software Development Manager, Amazon Robotics
Amazon.com Services LLC
Bellevue, WA
The Amazon Robotics Pack team builds the software and robotic systems that pack nearly every customer order Amazon ships. Our work is on the critical path: when a pack machine or station…
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Technical Program Manager, CS Security
Amazon.com Services LLC
Austin, TX · Seattle, WA
…launch. Next, you flag a risky dependency and pull in a senior engineer before it slips the schedule. Later, you drive a decision that unblocks adoption of new security automation, or draft…
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Structural Engineer, FRE-CSA - Field Remediation Engineering, Civil Architectural Structural
Amazon Data Services, Inc.
Columbus, OH · Herndon, VA
The Structural Engineer in Fleet remediation engineering, Civil Structural and Architectural (FRE-CSA) team has the ability to understand the customer demand as well as the technology &…
Added 1 min ago
Forward Deployed Engineer (FDE), AWS Forward Deployed Engineering, US Government
Amazon Web Services, Inc.
Jessup, MD · Arlington, VA · Seattle, WA · New York, NY · Denver, CO · Herndon, VA
A Forward Deployed Engineer II (FDE II) embeds directly inside a strategic enterprise customer to independently design, build, deploy, and run AI-powered production systems alongside the…
Added 2 mins ago
Principal Engineer, IT Software
United States
Added 2 mins ago
Mechanical Design Engineer
Honda Dev. and Mfg. of Am.,LLC
Raymond, OH
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Senior Software Engineer, Containers
Chainguard
Remote, United States
Chainguard Containers is our core product, and this team builds it. As a Senior Software Engineer in Container Product Engineering you will design and ship the features, services, and build…
Added 2 mins ago
Information Assurance/Security Engineer Manager
Peraton
Remote, United States
Peraton is seeking an Information Assurance/Security Engineer Manager to join our team of qualified, diverse individuals. The ideal candidate will support the Department of Homeland…
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Cloud DevOps Engineer
Peraton
Remote, United States
Peraton is seeking an experienced and proactive Cloud DevOps Engineer to join our dynamic team. This fully remote position involves managing and optimizing AWS cloud infrastructure through…
Added 3 mins ago
UT
Senior Software Engineer
Unity Technologies SF
Bellevue, WA
- $170,220 USD / year
Senior Software Engineer, Unity Technologies SF, Bellevue, WA. Design, implement, test, review and maintain Unity’s Monetization platform, product, and services to enable developers to…
Added 3 mins ago
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Sr. Software QA Engineer
Entrust Corporation
Shakopee, MN
- $91,619 to $134,375 USD / year
…grow through it. We model our values by demonstrating that Customer Trust Is Earned, moving with purpose because Speed Is Intentional, taking accountability because We Own the Outcome, and…
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Lead Infrastructure Engineer (INES04)
JPMC page
Jersey City, NJ
As a Lead Infrastructure Engineer at JPMorganChase within the Employee Platforms, Content and Collaboration team, you apply deep knowledge of software, applications, and technical processes…
Added 3 mins ago
Sr. Controls and Automation Engineer
Danaher
Pensacola, FL
The Sr. Controls and Automation Engineer is responsible for the Design, Implementation, and Qualification of membrane manufacturing equipment (electrical portions). This includes component…
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IT/OT Controls Engineer
E Tech Group
Blue Bell, PA · Vacaville, CA
We are seeking an enthusiastic and experienced an IT/OT Controls Engineer to lead and contribute to the design and delivery of Unified Namespace (UNS) and IT/OT integration projects. This…
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Lead Applications Engineer
Baker Hughes
Pleasanton, TX
As an Applications Engineer, you will play a critical role in ensuring flawless job execution by contributing across the full job lifecycle, including planning, execution, and post-job…
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Field Service Engineer
Kendall Howard
Midlothian, TX
The Field Service Engineer is responsible for providing onsite service, maintenance, compliance auditing, and operational support for specific equipment systems deployed within customer…

Plaid

Customer Operations Engineer

New York, NY, United States
San Francisco, CA, United States

$130,800 to $163,200 USD / year

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Job details

Pay: $130,800 to $163,200 USD / year
Experience: Production Software Experience: 4+ years of experience building and maintaining software in production.
Posting language: English
Posted: Sep 30, 2026

Original job description

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

ABOUT PLAID & OUR MISSION

Plaid’s products empower thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the teams that sell, implement, and support Plaid. Our goal is to support customers quickly and compassionately, keeping their applications running smoothly and their end users happy. By building systems that streamline support, automate workflows, and solve issues before customers ever hit a bottleneck, you help strengthen the digital financial ecosystem and make financial tools accessible to millions of people worldwide.

TEAM DYNAMICS & YOUR IMPACT

Customer Operations Engineering is an agile engineering team embedded within our support and customer operations organization. We build and run the internal tooling, self-serve dashboard flows, and AI-driven automation that power our operational teams. Our customers and the teams who serve them drive everything we do. We're looking for engineers who care about that as much as the code.

In this role, you will own platform systems end-to-end. There is no static backlog waiting for you - instead, your work comes from observing how teams operate, identifying unseen gaps, and building software that directly removes friction. You will have significant influence and autonomy over what gets built, taking ideas from initial concepts all the way through production deployment.

WHAT YOU’LL DO (RESPONSIBILITIES & IMPACT)

Own Platform Systems End-to-End: Identify broken, manual, or slow processes, prototype solutions, and take them through production deployment.
Automate & Scale Account Operations: Take manual actions currently performed one account at a time and transform them into automated workflows that operate across entire portfolios.
Build AI-First Workflows: Automate repetitive technical support tasks - such as issue triage, routing, and system synchronization - designing tools so AI agents can execute the work seamlessly.
Improve Self-Serve Customer Experiences: Build customer-facing flows in Plaid’s dashboard that guide users to quick answers and prevent support tickets before they happen.
Measure & Prove Impact: Instrument systems before shipping, pull your own metrics, and evaluate real-world outcomes to ensure your work drives measurable value.
Drive Adoption & Support What You Build: Create documentation, lead demos, onboard internal teams, and stand behind your code in production.

QUALIFICATIONS & EXPECTATIONS

WHAT YOU BRING ON DAY ONE (CORE REQUIREMENTS):

Production Software Experience: 4+ years of experience building and maintaining software in production.
Proactive Ownership: A history of identifying manual or inefficient processes and taking initiative to fix them directly.
Technical Customer Empathy: Experience working close to technical products or customer-facing operations, bringing a user-focused mindset to engineering problems.
Data-Driven Analysis: Ability to write SQL, instrument features, and measure the impact of what you ship using data.
Clear Technical Communication: Skill in framing problems, writing clear plans, and explaining complex technical solutions to non-technical partners and leadership.
Leveraging AI Tools: Comfort using AI coding tools as part of your standard workflow and building systems that leverage AI agents.

WHAT YOU CAN LEARN & GROW INTO ON THE JOB:

Deep administration and customization of enterprise support platforms.
Managing complex system migrations across multiple teams without disrupting daily operations.
Leading agile planning processes, prioritization frameworks, and light project management for cross-functional initiatives.

GROWTH & CAREER PATH

In this role, you will build broad technical expertise and relationships across Plaid’s platform and operational infrastructure. As you demonstrate impact, your path can grow into Technical Lead, Operations & Strategy roles across Plaid, or transition into Product Management and Engineering teams.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

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