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Added 1 min ago
Senior Manager, Cloud Adoption Engineering
Oracle
Reston, VA · Washington, DC
…and landing zones, networking, identity federation, security operations integration, and…
Added 3 mins ago
Director, Cloud Infrastructure
Accommodations Plus International
Melville, NY
The Senior Director of Cloud Infrastructure & Technical Operations is the senior technical authority for the reliability, scalability, performance, and security of API's cloud-based…
Added 4 mins ago
Senior AI Engineer (Camgian Labs)
Camgian Corporation
Fort Collins, CO
As a Senior Artificial Intelligence Engineer for Camgian Labs, our advanced R&D and rapid prototyping team, you will lead the design and development of AI/ML-powered prototypes that push…
Added 4 mins ago
Senior AI Engineer (Camgian Labs)
Camgian Corporation
Huntsville, AL
As a Senior Artificial Intelligence Engineer for Camgian Labs, our advanced R&D and rapid prototyping team, you will lead the design and development of AI/ML-powered prototypes that push…
Added 4 mins ago
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Account Solution Engineer - Enterprise Nonprofit Team
Salesforce, Inc.
Remote, United States
- $134,750 to $198,170 USD / year
Background in nonprofit management/operations and/or Salesforce technology
Added 7 mins ago
Staff Software Engineer, Infrastructure
CLEAR - Corporate
NY
As an Staff Software Engineer on Cloud Infrastructure, you'll set the technical direction for the cloud platform that underpins every system at CLEAR, from AWS networking and Kubernetes to…
Added 9 mins ago
Security Engineer
Ovative Group, LLC
United States
Ovative Group is seeking a Security Engineer to join our growing Information Security team. Reporting to the Lead Security & Cloud Engineer, this role owns the day-to-day execution of…
Added 10 mins ago
DevOps Engineer
DataOne
Vineland, NJ
…infrastructure, and artificial intelligence at industrial scale. With operations in the U.S. and internationally, we deliver large-scale, mission-critical infrastructure with a focus on…
Added 10 mins ago
Sr. Architect | Offensive Engineer/AI Testing/Mobile Testing (Remote)
Trace3
Nashville, TN
Added 10 mins ago
Data Engineer 4 (Manager, IC)-EDT
Capital One
McLean, VA · Richmond, VA
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 10 mins ago
Full-stack Engineer 5 (Sr Manager, IC)
Capital One
McLean, VA
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 10 mins ago
Full-stack Engineer 5
Capital One
McLean, VA
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 10 mins ago
Staff Software Engineer - Card Technology
Capital One
NY · San Francisco, CA · McLean, VA · Chicago, IL
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 12 mins ago
Facilities Engineer IV
LMI
Arlington, VA
LMI is seeking a skilled Project/Facilities Engineer to support HQDA G-4 through strategic planning, operational analysis, enterprise coordination, program integration, and executive…
Added 12 mins ago
Senior Low Voltage Deployment Engineer
Nscale
United States
We're looking for an experienced, field-focused engineer to own low-voltage execution for Nscale's AI and GPU data center deployments. As a Senior Low Voltage Deployment Engineer, you'll…
Added 18 mins ago
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Engineering Specialist
Actalent
Fort Wayne, IN
- $23 to $28 USD / hour
…documentation, including drawing and bill of material (BOM) markups, engineer instructions, and customer-provided information, to independently compose accurate and complete Engineering…
Added 18 mins ago
A
Construction Project Engineer
Actalent
Denver, CO
- $33 to $43 USD / hour
…existing project team to assist with project coordination, field operations, subcontractor management, documentation, and day-to-day jobsite activities.Depending on experience, the role can…
Added 18 mins ago
Project Engineer
Actalent
Versailles, KY
Project Engineer - Natural Gas Pipelines & Metering Stations
Added 18 mins ago
A
Senior Design Assurance Engineer
Actalent
Minneapolis, MN
- $120,000 to $130,000 USD / year
…improve and extend lives? We're seeking a Design Assurance Engineer to play a critical role in the development and commercialization of a next-generation catheter system. In this highly…
Added 18 mins ago
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Full-Stack Engineer
Darkroom
New York, NY · New Jersey, NJ
- $120,000 to $160,000 USD / year
…"workflow automation" to "agent management" within their marketing operations. Shadow is the AI coordination layer - providing shared AI memory, centralized agent control, and model…
Added 18 mins ago
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Test Engineer I - AN/BYG-1
Jobot
Manassas, VA · Middletown, RI
- $78,000 to $86,000 USD / year
Test Engineer I - AN/BYG-1, On-site in Manassas, VA
Added 19 mins ago
Solutions Engineer
Springbrook Holding Company LLC
American Fork, UT
Springbrook is seeking a forward-thinking, customer-centric Solutions Engineer to play a critical role in supporting revenue growth and customer engagement. This individual will partner…
Added 19 mins ago
Data Engineering - 6594277
Accenture Flex LLC Company
Remote, United States
As a Data Engineer you will be responsible for designing developing and maintaining data solutions that support data generation collection and processing. Your day to day activities will…
Added 19 mins ago
AF
Support Engineer - 6560285
Accenture Flex LLC Company
United States
- $37 to $47 USD / hour
…other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a…
Added 19 mins ago
Senior Web Developer
Accenture LLP Company
NY
A hands-on web engineer who enjoys building modern digital products and solving complex technical problems.

Plaid

Customer Operations Engineer

New York, NY, United States
San Francisco, CA, United States

$130,800 to $163,200 USD / year

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Job details

Pay: $130,800 to $163,200 USD / year
Experience: Production Software Experience: 4+ years of experience building and maintaining software in production.
Posting language: English
Posted: Sep 30, 2026

Original job description

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

ABOUT PLAID & OUR MISSION

Plaid’s products empower thousands of developers to build the next generation of financial services applications. When those developers need help, they turn to the teams that sell, implement, and support Plaid. Our goal is to support customers quickly and compassionately, keeping their applications running smoothly and their end users happy. By building systems that streamline support, automate workflows, and solve issues before customers ever hit a bottleneck, you help strengthen the digital financial ecosystem and make financial tools accessible to millions of people worldwide.

TEAM DYNAMICS & YOUR IMPACT

Customer Operations Engineering is an agile engineering team embedded within our support and customer operations organization. We build and run the internal tooling, self-serve dashboard flows, and AI-driven automation that power our operational teams. Our customers and the teams who serve them drive everything we do. We're looking for engineers who care about that as much as the code.

In this role, you will own platform systems end-to-end. There is no static backlog waiting for you - instead, your work comes from observing how teams operate, identifying unseen gaps, and building software that directly removes friction. You will have significant influence and autonomy over what gets built, taking ideas from initial concepts all the way through production deployment.

WHAT YOU’LL DO (RESPONSIBILITIES & IMPACT)

Own Platform Systems End-to-End: Identify broken, manual, or slow processes, prototype solutions, and take them through production deployment.
Automate & Scale Account Operations: Take manual actions currently performed one account at a time and transform them into automated workflows that operate across entire portfolios.
Build AI-First Workflows: Automate repetitive technical support tasks - such as issue triage, routing, and system synchronization - designing tools so AI agents can execute the work seamlessly.
Improve Self-Serve Customer Experiences: Build customer-facing flows in Plaid’s dashboard that guide users to quick answers and prevent support tickets before they happen.
Measure & Prove Impact: Instrument systems before shipping, pull your own metrics, and evaluate real-world outcomes to ensure your work drives measurable value.
Drive Adoption & Support What You Build: Create documentation, lead demos, onboard internal teams, and stand behind your code in production.

QUALIFICATIONS & EXPECTATIONS

WHAT YOU BRING ON DAY ONE (CORE REQUIREMENTS):

Production Software Experience: 4+ years of experience building and maintaining software in production.
Proactive Ownership: A history of identifying manual or inefficient processes and taking initiative to fix them directly.
Technical Customer Empathy: Experience working close to technical products or customer-facing operations, bringing a user-focused mindset to engineering problems.
Data-Driven Analysis: Ability to write SQL, instrument features, and measure the impact of what you ship using data.
Clear Technical Communication: Skill in framing problems, writing clear plans, and explaining complex technical solutions to non-technical partners and leadership.
Leveraging AI Tools: Comfort using AI coding tools as part of your standard workflow and building systems that leverage AI agents.

WHAT YOU CAN LEARN & GROW INTO ON THE JOB:

Deep administration and customization of enterprise support platforms.
Managing complex system migrations across multiple teams without disrupting daily operations.
Leading agile planning processes, prioritization frameworks, and light project management for cross-functional initiatives.

GROWTH & CAREER PATH

In this role, you will build broad technical expertise and relationships across Plaid’s platform and operational infrastructure. As you demonstrate impact, your path can grow into Technical Lead, Operations & Strategy roles across Plaid, or transition into Product Management and Engineering teams.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

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