Employment Services Program Supervisor

Introduction

Living in Placer County from Placer County Video Portal

Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov.

POSITION INFORMATION

This is an excellent and rewarding career opportunity for a dynamic and ambitious individual interested in furthering their career as a Health and Human Services Program Supervisor in the Human Services Division. This position may supervise multiple Human Services and Housing programs, training and development, and/or comprehensive Employment Services programs designed to promote self-sufficiency.

The current vacancy is in the Employment Services program. The HHS Program Supervisor provides leadership, direction, and oversight of staff and program operations supporting individuals and families in achieving greater stability and self-sufficiency. This position oversees multiple Employment Services programs and service areas, manages workloads and resources, and monitors program performance and service delivery to ensure effective and consistent operations. The HHS Program Supervisor provides coaching, guidance, and professional development to staff; participates in the development and implementation of policies, procedures, and processes; and identifies opportunities for program improvement. This position also builds and maintains collaborative relationships with community partners and county departments and works closely with the division supervisor and leadership team to promote consistency across programs, support division priorities, and ensure services are responsive to community needs.

This recruitment may be used to fill permanent/full-time positions throughout the Department of Health and Human Services as vacancies arise.

BENEFITS

Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.

Click here to view Placer Public Employees Organization (PPEO) benefits.

For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website.

DEFINITION

To plan, organize, coordinate and supervise the operational and clinical activities in support of assigned program(s); to plan, prioritize, assign, supervise, and review the work of assigned professional, clinical, technical, and clerical staff; to establish operational and/or clinical processes, methods, and procedures in support of assigned program area; to perform a variety of technical and specialized functions in support of assigned area of responsibility; and to function as a proactive and positive team leader within the Health and Human Services Department.

DISTINGUISHING CHARACTERISTICS

The Health and Human Services Program Supervisor level recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning and evaluating the work of subordinate staff and are responsible for a program area within a major work unit, division, or multi-disciplinary and collaborative program/project. Employees in this job class are assigned the responsibility for either one major, significant and complex program or multiple smaller and related programs.

SUPERVISION RECEIVED AND EXERCISED

Receives direction from a Health and Human Services Program Manager or higher level management staff.

Exercises direct supervision over professional, technical, clinical, and clerical personnel.

EXAMPLES OF ESSENTIAL DUTIES

Duties may include, but are not limited to, the following:

• Plan, organize, and supervise the operational and clinical activities in support of assigned program area(s); effectively manage and monitor the allocation of designated resources, supervise and monitor the necessary record keeping and reporting functions, and ensure compliance with stated mission, goals, regulations, and guidelines.

• Participate in the development and implementation of assigned program’s mission, goals, and objectives; establish operational and/or clinical processes, methods, and procedures to effectively meet the program’s goals and the clients’ needs.

• Plan, prioritize, assign, supervise and review the work of assigned professional, clinical, and administrative support staff according to program’s goals and objectives; act as primary resource to assigned staff regarding professional, programmatic, administrative, and/or operational issues.

• Review and evaluate operations and activities of assigned program/work unit; recommend improvements and modifications as necessary; maintain a variety of records and documentation and prepare reports on program operations and activities periodically and upon request.

• Identify and develop grant applications and/or program proposals; administer grants and monitor work performed under grant/program terms.

• Participate in collaborative activities, programs, and projects to maximize available resources and responsiveness of assigned programs; act as team member/leader for assigned projects/opportunities.

• Perform outreach activities with various community groups and other public agencies to identify and assess the health and human services needs of target client populations.

• Act as primary resource to clients, staff, and the general public regarding assigned program; supervise and coordinate treatment plan development; and oversee and participate in case management activities as necessary and as appropriate.

• Participate in the selection of assigned staff; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed.

• Participate in budget preparation and administration for assigned program areas; prepare cost estimates for budget recommendations; submit justifications for resource allocations; monitor and control expenditures.

• Represent assigned program/projects to other organizations, local communities, special interest groups, schools, businesses, clients, and the general public; respond to inquiries; and promote the program’s mission and goals.

• Establish and maintain open communications with other Department programs, projects, and multi-disciplinary teams; coordinate data, resources, and work products as necessary and upon request in support of a productive and positive working environment.

• Perform related duties as required.

WORKING CONDITIONS

Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from other locations in a variety of outdoor weather conditions.

MINIMUM QUALIFICATIONS

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

Experience and Training

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience: Four years of increasingly responsible experience in providing professional and/or clinical client services with at least two years of the qualifying experience at the journey level or higher.

Training: Equivalent to a Bachelor's degree from an accredited college or university. Designated positions may require major course work in specific and concentrated areas of study.

Note: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency.

Note: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by the Human Resources Department.

Required License or Certificate:

• May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.

• Designated positions may require possession of a specific license to perform and/or oversee clinical or medical functions in the State of California.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Principles and practices of designated professional discipline with specific knowledge and expertise in assigned program areas.

• Pertinent local, state and federal rules, regulations and laws.

• Modern office procedures, methods and applicable computer hardware/software.

• Principles and practices of supervision, training and performance evaluation.

• Principles of budget monitoring.

• Principles and practices of work safety.

• Cultural, religious, economic and social groups and relationships to the delivery and acceptance of health and human services.

Ability to:

• On a continuous basis, know and understand all aspects of the job and observe safety rules; intermittently analyze work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; remember clients' names; observe and problem solve operational and technical issues; understand and explain Department's and program's policies and procedures to clients, families and the general public.

• On a continuous basis, sit at a desk for long periods of time; see and hear with sufficient acuity to observe and be aware of client; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift light weight.

• Supervise, train and evaluate assigned staff.

• Interpret and explain pertinent County and Department policies and procedures.

• Assist in the development and monitoring of an assigned program budget.

• Develop and recommend policies and procedures related to assigned program operations.

• Work with various cultural and ethnic groups in a tactful and effective manner.

• Communicate clearly and concisely, both orally and in writing.

• Establish and maintain effective working relationships with those contacted in the performance of required duties.

SELECTION PROCEDURE

Training & Experience Rating (100%)

Applicants are required to complete a Supplemental Questionnaire,which serves as the examination for this recruitment.

• Evaluation: We use a pre-determined formula to score your responses related to education, training, and professional experience.

Accuracy: Please ensure your application and questionnaire thoroughly reflect your background, as these scores determine your ranking on the eligible list.

CONDITION OF EMPLOYMENT

Pre-Hire Requirements

Candidates must complete the following requirements before their start date if an offer is extended:

• DOJ Criminal Background Clearance: Successfully complete a fingerprint-based background check through the California Department of Justice.

• Medical Evaluation: Pass a pre-employment physical, which may include drug screening and/or a psychological evaluation.

• Oath of Office: Subscribe to the constitutional oath or affirmation as required for all public employees by the California Constitution.

• Employment Eligibility Verification: Provide original documents that establish both identity and the legal right to work in the United States, as required by the U.S. Citizenship and Immigration Services (USCIS).

Position-Specific Requirements

In addition to the above, some positions may require one or more of the following:

• Age Verification: Provide documentation verifying that you meet the minimum legal age requirements for this position.

• Background Check: Some positions require a background investigation. This may include a credit check, voice stress analysis, polygraph, and/or proof of bonding.

• Law Enforcement: Applicants for law enforcement functions must complete a conviction history questionnaire prior to or during the interview process.

• Medi-Cal Access/Licensing: Applicants with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification.

Failure to clear all requirements may result in an employment offer being withdrawn.

SUBSTITUTE LISTS

Substitute Lists

The eligible list from this recruitment may be used to fill vacancies in similar roles or lower-level positions within the same career series (e.g., journey-level vs. entry-level).

• Interviews: If contacted to interview for a similar role, the hiring department will provide the specific job details before the interview.

• No Risk: Choosing not to interview for a different classification will not affect your standing on the original list for which you applied.

EMPLOYEES OF OTHER PUBLIC AGENCIES

Public Agency Eligible List

If you are a current or recent employee of another public agency, you may qualify for an expedited application process. Visit our Employees of Other Public Agencies page to view eligibility requirements, download required forms, and submit an application.

EQUAL OPPORTUNITY EMPLOYER

Placer County is an equal opportunity employer committed to a workplace free from unlawful discrimination, harassment, and retaliation. All applicants and employees receive fair and equal consideration in every stage of employment. Employment decisions are based on job‑related qualifications and are not influenced by any protected characteristic under federal, state, or local law. Refer to our Equal Employment Opportunity Program and Policy Statement (PDF) for detailed information.

Applicants who need an accommodation during the recruitment or examination process should contact Human Resources at least five working days before the scheduled exam.

Conclusion

Recruitment Contact

For questions regarding this position, please contact:

• Bethany Clinkenbeard, Administrative Technician
• Email: bclinkenbeard@placer.ca.gov

Phone: (530) 886-4669