Customer Service Representative-SPEC

Job overview:

The Spectrum Customer Service Representative is a critical front-line member of our customer service team. Your essential customer-service oriented approach to every interaction, hunger for food, and desire to grow company sales will inform all aspects of your role. Whether responding to emails, order entry, or collaborating with internal team members, you will provide above-and-beyond customer service while resolving issues and delivering a best-in-class customer experience. You will be expected to know Spectrum’s products and policies inside out (training will be provided) and use critical thinking to apply this knowledge in a manner that best services our customers

Duties/ Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward current and prospective customers always across various communication channels.
• Know our expansive catalog of products inside and out so that you can answer questions and recommend potential products.
• Acknowledge and resolve customer complaints promptly and efficiently.
• Process orders and requests.
• Communicate and coordinate with colleagues as necessary

• Bilingual proficiency in English and Spanish is required to provide excellent customer service and ensure clear communication with customers.

Qualifications

Minimum Qualifications:

• Associate degree preferred. Individuals with less education and prior Food Service Industry work experience will be considered.
• Minimum 1 year of Customer Service and Support experience.
• Excellent communication skills; both verbal and written along with excellent listening skills.
• Strong problem solving and analytical skills.
• Extreme attention to detail.
• Ability to work independently and manage multiple priorities.
• Must be highly motivated and have a positive attitude.

• Bilingual proficiency in English and Spanish is required to provide excellent customer service and ensure clear communication with customers.